/ Articles by Alexander Shashou

Alexander Shashou

Alex Shashou is co-founder and President of ALICE, the operations system connecting every department in your hotel. ALICE connects concierge, front desk, maintenance and housekeeping, while also giving guests an entirely new way to engage with their hotel through a mobile application and SMS. This unified platform enables staff communication and guest request management.Alex received his Bachelors Degree from The University of Pennsylvania, Wharton Business School with a dual concentration in Finance and Operations and Information Management. After graduation, he took a position with Goldman Sachs in the Equity Sales division in New York, leaving in Sept 2013 to pursue ALICE full-time. Born in London, Alex grew up in the hospitality industry with his family operating 90 hotels in the UK across three hotel chains.

Guest Request Management: The Most Overlooked Hotel Management Technology

Published October 4, 2016

Guest_Request_Management_Most_Overlooked_Hotel_Mgmt_Tech

Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest service. Yet hotels often fail to prioritize it with the right technological tools.