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Five9 Alternatives: 5 Top Predictive Dialer Software Compared

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A predictive dialer is a software that reduces the hold time for agents by automatically dialing prospective customers in a set sequence. The predictive dialer calculates the hold time through an algorithm. Based on the average hold time the dialer allocates the calls to agents.

Achieving outbound sales in a call center can be time consuming and costly. As a call center manager, one of your biggest worries is how much time your agents spend idle. With a predictive dialer software like Five9, you can reduce idle time to cut costs.

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Five9 lets you manage outbound calls and integrates with other CRM software. But it’s just one of the awesome predictive dialer software in the market. There are other alternatives to Five9 in the market. Here is a quick overview of five of them.

1. Aircall

Aircall has a database of toll-free numbers of more than 40 countries. This allows you to save costs on most of your outbound calls. The software distributes calls in a way that reduces agents’ downtime. You can also change the sequence of  calls by updating the distribution call list that your agents handle. The software enables you to share a list of calls that need follow-up with your team. You can also record calls to monitor call quality. Aircall integrates with most CRM software like Salesforce, Zendesk, Helpscout, etc. through its plugin.

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Price

For more information on pricing, click here.

Pros

Most users find the software user-friendly and enhances call quality. They also like the feature of automatic assignment of calls to idle agents.

Cons

Too many bugs in the software annoy users as it sometimes just hangs. Users resolve this issue by restarting the software.

2. Greenlight CRM

Greenlight CRM’s predictive dialer engine does not need any configuration and management. Every two seconds, the engine optimizes itself to ensure that your agents are not idle. A neat feature of this software is the dashboard. With this feature you can view and set sales targets for your agents. Graphs and pie charts make it easier for you to identify and focus on the weak spots in your team.

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Price

Click here for more information on pricing plans offered by the vendor.

Pros

Users love the technical support offered by Green Light CRM customer services as it helps them install and configure the predictive dialer according to their business needs.

Cons

Most users feel that setting the predict dialer for the first time is difficult and not user-friendly. Setup requires a lot of technical knowledge.

3. 8×8 Virtual Contact Center

The software’s skills-based routing feature transfers calls to the right agents based on language, channel (chat, email, etc.), and employee expertise. In other words, this feature boosts first-call resolution rates, saves costs, and hence improves customer satisfaction. 8×8 Virtual Contact Center also supports a multi-channel communication platform. You can contact your customers through chat, e-mail, or phone. A nerdy feature of this software is computer-telephony integration or CTI. Through this feature, your agents don’t waste time checking customer information as it automatically pops up on the screen with all the caller details.

Price

Pricing information is available by requesting a quote.

Pros

Users like the fact that the software integrates with almost all CRM software such as Salesforce, Oracle, SAP, Zendesk, SugarCRM, Microsoft, etc., which is not a common with other predictive dialer software.

Cons

Users don’t have any specific complaints with the software.

4. Dolphin Pro

As a predictive dialer, Dolphin Pro is a part of evs7 product suite. You can use this telemarketing tool to automate dialing. Dolphin Pro automatically disconnects the call if the line is busy or the number is no longer in use. During a call, your agents can take notes, send emails, and disposition the call (take call notes at the end of every call). You can also generate reports on your best leads and filter the bad ones to enhance your team’s productivity. The software lets you change the caller ID to display 10-digit Canadian or US phone numbers. With this feature, your agents can identify customers based on the country code.

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Price

Click here for more information on pricing plans offered by the vendor.

Pros

Users are happy with the voice mail automation and pre-recorded messages features, as they don’t have to manually dial or record calls.

Cons

The number of bugs in the software annoys users. They can only be resolved be by restarting the software.

5. PrimoDialler

PrimoDialler is a VoIP automatic dialer software. The software lets your agents take outbound calls at low costs, since the software is VoIP-based. With this software, you can communicate through channels such as email, phone, chat, etc. You can customize your customer services as it integrates with CRM suites such as Salesforce. The software backs up all customer data in the cloud to maintain confidentially. PrimoDialler software generates dashboard reports for every call and lets you track your agents’ performance.

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Price

Click here to learn more about the pricing packages of PrimoDialler.

Pros

Users love the user-friendly interface of the software and its customer service is very responsive.

Cons

Users don’t have any specific complaints with the software.

Conclusion

These are just five alternatives that I have listed, but if you feel there are some I missed, please leave a comment below.

You can also view Capterra’s predictive dialer directory for more information on other predictive dialer software in the market.

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About the Author

Abhishek Singh

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Abhishek has been writing blogs on Capterra to help SMB’s decide the best software for their business. He has over seven years of experience in writing and editing articles related to technology, education, and business domains. Follow him on Quora and Twitter to view the latest articles and blog posts related to SMB software.

Comments

Great article on predictive dialer software comparison. I think Avatardialler in one of the best call center solution provider in the telecommunication industry. it’s providing Predictive dialer with built in Avatar, Webphone and CRM Feature, Voice Broadcasting, Hosted Pbx. it’s easy to use, cost effective and fit for every size of business.

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