Last year, Chris Gallo—the head of customer support for Highrise CRM—wrote about how he used Highrise and Basecamp to plan his wedding. In that post, Gallo wrote about how CRMs and collaboration software can be used for... Continue Reading
Do you dream of a future where you know what your customers want, when they want it, and why? Do you dream of being able to monitor customer issues in real time, solving their problems as... Continue Reading
One summer I worked as an outside sales rep going from business to business trying to sell Verizon internet and cable plans. It was a tedious process: going into a business, starting up a conversation with... Continue Reading
Update 5/31/17: The winter is over and it was time to do a little spring cleaning on our free and open source CRM piece. We scoured all the great comments and the newest research for new... Continue Reading
Update 4/18/17: This post has been updated with additional CRMs based on the great suggestions and feedback in the comments. We now have 14 tools to recommend! The pre-existing solutions on this list have also been... Continue Reading
Half of businesses fail within their first five years. Most theories focus on issues like cash flow. Unfortunately, given my undisclosed amount of credit card debt, I’m not qualified to give you advice on this particular... Continue Reading
Small Business CRMs vs Enterprise CRMs: How They are Different and Which One is Right for Your Company?
Before you get too far into your CRM search, let’s tease out the basics of CRM software: what is an enterprise CRM; what is a small business CRM; and which one should your company use? In this... Continue Reading
Figuring out who to follow on Twitter can be hard, but add in a niche audience like Customer Relationship Management and the task becomes nearly impossible. I combed through Twitter to find 11 great CRM influencers in... Continue Reading
UPDATE 2/14/2017: This post has been updated with two additional rental software options to bring the total up to seven. Opening your own bed and breakfast is one thing, but operating your own cluster of vacation rentals... Continue Reading
Earlier today I lost about a month’s worth of photos and videos. If you have a 3-year-old toddler and a wife as beautiful as I do, you know this is nothing short of a natural disaster... Continue Reading
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