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The 5 Most Popular Hotel Management Software Solutions For Small Hotels Compared

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UPDATE 3/28/2017: This post has been updated with new options and additional information. There are now nine hotel management software options represented as opposed to the original five.

For clothes, it’s all about the fit.

Hotel Management Software

Take it from me. At 5’2”, I’m still shorter than Napoleon Bonaparte, the French Emperor known for his small stature. I’m even shorter than fellow Frenchie Louis XIV, who was an imposing two inches taller. For the record, I’m the same height as Joan of Arc. But Joan of Arc was burned at the stake. Figures.

So when it comes to shopping for clothes, I hate it. Size six pants in regular? Forget about it. The legs of skinny jeans still gather at my ankles like sagging skin. I’ve even been patted down by the TSA because of the excess fabric. True story. Also awkward. Not that I have a complex about it.

For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience.

For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring.

But who in hospitality has time to look for the right fit when you’re busy managing your hotel?

Even Prince Charming’s pal, the Grand Duke, spent weeks shoving glass slippers on the feet of countless ladies in the land, only to find the right fit on the very last maiden, a gal by the name of Cinderella. Happily ever after, yes, but it took some time to get there.

Not to worry. I’ve done the work for you.

Below, I’ve gathered the most popular hotel management software, specifically for smaller hotels. Rankings are based off of our Top 20 Most Popular Hospitality Property Management Software Products infographic, which combines number of users, customers, and social platform popularity.

1. OPERA Property Management System (PMS) by Oracle

oracle-social-share-fb-480-2516041

When you think of Oracle, you probably think of big-time enterprises, meaning big-time budgets for software. Surprise! Oracle also understands independent hotel needs, notably powering small hotels like the Ampersand Hotel in London’s South Kensington neighborhood.

Oracle Hospitality’s OPERA Property is a comprehensive and scalable solution that comes in three levels (Premium, Standard, and Lite) and is also available for both cloud and installed deployment. Any property from boutique to chain hotels can make use of this popular solution.

Pros

  • Profile management
  • Accommodation management
  • Housekeeping management
  • Multi-property configuration
  • Multi-language and global currency support

Cons

  • Outdated online interface for some
  • Can be slow during check-in/checkout process

Cost

Oracle doesn’t publicly share their pricing, but you can contact their support number for more information.

*If you need a general idea about how much hotel software costs, be sure to check out our pricing guide here.

2. eZee Frontdesk by eZee Technosys

Image

“Trusted by smart hoteliers in 140 countries worldwide,” eZee Frontdesk is used by boutique hotels, hostels/lodges, resorts, and, of course, small hotels. More than one million daily transactions in 104 countries happen across this hotel property management solution, resulting in 90,000 rooms managed across the globe. Ten years in the industry give eZee Frontdesk more than 4,700 customers and 70,500 users.

Pros

  • Input multiple bookings in reservation management system
  • Rate management to maximize revenue through seasonal rates
  • Mobile application to receive reports on smartphone/tablet
  • Event management
  • Self-check-in kiosk

Cons (Taken from Capterra Reviews)

  • Inconsistencies in Chinese language pack
  • Day-end security (cash counting) needs strengthening

Cost

eZee FrontDesk does not share pricing information publicly, but you can request a free quote by providing your contact information. The solution measures pricing through a module structure that considers number of rooms, modules, and interfaces. You can also sign-up for a 30-day trial to see if the solution fits your property.

3. roomMaster by InnQuest

roommaster

InnQuest’s flagship roomMaster solution is for hotels of all sizes (great for flexibility if you see growth in your future), leading to their top three spot with 5,200 customers and managing more than 450,000 hotel rooms every day. InnQuest is also dedicated to constantly bettering their product by adding between 100 to 200 new features every year. Because this solution was developed by long-time members of the hotel industry, you can be assured that roomMaster will satisfy all your needs out for a great hotel PMS.

Pros

  • Complete audit trail for all financial transactions
  • PCI compliant payment processing
  • Rate options: daily, weekly, monthly, and package
  • Unlimited guest history
  • City ledger and direct billing

Cons (Taken from Capterra Reviews)

  • Outdated and difficult to use user interface
  • Charged for bookings processed through third party OTAs
  • Only U.S. currency pricing model

Cost

The Standard Edition starts at $995 and tops out at $2,995 for 100 rooms. roomMaster primarily operates under a single-purchase license, with no mandatory license fees, contracts, or term commitments. However, if a one-time licensing option isn’t your thing, InnQuest also offers three all-in-one subscription-based pricing levels, with a flat rate for 1-25 rooms for their silver ($189), gold ($289), and platinum ($319) levels. Each additional room costs $8. There are no minimum term commitments, but the subscription service is only available in the U.S. A starter edition ($1,495) is available for small hotels (fewer than 100 rooms) that only want select features.

4. Hotelogix PMS by Hotelogix

Hotelogix

Hotelogix was developed specifically for small and mid-sized hotels, and is used by more than 1.5 million properties worldwide. This solution launched in 2009 and now boasts customers in more than 100 countries.

Pros

  • Single-point dashboard
  • Multi-device booking engine
  • Third-party integrations with OTAs such as TripAdvisor
  • Available in nine different languages

Cons (Taken from Capterra Reviews)

  • Initial learning curve
  • Long wait time to fix any bugs or shortcoming
  • No Quickbooks integration (coming soon)
  • Only U.S. currency pricing model

Cost

Hotelogix’s implements a pay-as-you-go model. Their premium edition runs at $3.99/room/month with a minimum billing of $65. Enterprise costs $5.99/room/month with a minimum billing of $90. Add-ons are also available for an additional cost in monthly installments with minimums.

5. MSI CloudPM by MSI

MSICloudPM

Multi-Systems, Inc.’s CloudPM is fifth on this list with 5,800 customers in North America, including the Douglas Inn, Liberty Lodge, and New Victorian Inn & Suites. This cloud-based property management solution has been around since 1990 and is great for hotels looking to keep costs down by bypassing the purchase of additional hardware.

Pros

  • Automatic backup and optional on-site backup
  • Web-based instructor training to learn software
  • “Single click” access to archived night audit reports

Cons

  • Potential cloud connectivity issues

Cost

MSI begins at start at $4/room/month. A volume discount is also available for hotels with 75+ rooms. (Boutique hotels are classified as under 100 rooms, so you have a small window.) If you’re still unsure, you can also request a free software demo.

6. Frontdesk Anywhere

Frontdesk_Anywhere

Frontdesk Anywhere is based in the technology capital of Silicon Valley. It was founded in 2009 has grown to more than 1,400 customers and 18,000 users. Frontdesk also has an Asian office for those looking for international support.

Pros

  • Easy-to-use interface
  • Customizable availability calendar
  • Personalized guest, company, and travel agent profiles
  • Data encryption on secure servers
    • Restrict user privileges

Cons (Taken from Capterra Reviews)

  • Unable to locate guest reservations by email or phone number
  • “Thank You” letters cannot be sent with hotel photo

Cost

Pricing isn’t available publicly, though you can request a free demo for one of their three editions: Basic, Pro, and Enterprise.

7. Rezlynx PMS by Guestline

Guestline

Guestline was founded in the U.K. in 1991 and now hosts offices in Thailand. Guestline is used in more than 20 countries in five continents and has processed more than 4.5 million bookings. Guestline’s hotel PMS is a solution that’s scalable for all hotel properties types.

Pros

  • Mobile accessible
  • Customizable and branded HTML email templates
  • Region specific accounting rules
  • PCI compliant payment provider

Cons

  • Potential cloud connectivity issues

Cost

Guestline doesn’t share their pricing information publicly, though you can contact a sale representative for more information.

8. RDPWin

RDP (Resort Data Processing) provides customized software for clients and says it can handle properties of any size, whether it be a small vacation rental or a huge resort. It’s definitely a quirky company: their ad (video embedded at the link) mimics the famous “The Most Interesting Man in the World” commercials by Dos Equis.

Pros

  • Can be cloud-based or installed on Windows
  • Live online or in-person training available
  • Offers 24/7 support with a live rep

Cons

  • Because it is customizable, some reviewers noted that setup can be complex and time-consuming

Cost

RDP offers two pricing options. The first is an on-premise purchase model, which is $15,000 with no other fees, potentially saving you money over the longer term. If you want to spend less money up front, RDP offers a web-based model that starts at $500 per month.

9. Maestro

Maestro PMS ranks 14th on our hotel software popularity list, but its special emphasis on helping small properties, even something as small as a timeshare, earned it a spot on this list. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard.

Pros

  • Can be hosted on the cloud or installed on Windows
  • Lots of features are available a la carte, which is good for smaller hotels with unique needs
  • Maestro PMS provides excellent support, according to reviews
  • Integrated mobile housekeeping app

Cons

  • One reviewer indicated there is a steep learning curve with the software

Cost

While Maestro PMS doesn’t share exact pricing details publicly (you’ll need to set up a meeting to get a quote), they do offer both a one-time purchase model or a subscription-based model with no licensing fees. You may have to pay an annual support fee, however.

Thoughts?

Did I miss any key benefits or disadvantages to these solutions above? What’s your favorite small hotel PM solution to use? Let me know in the comments below.
*If you want more information on what some of these hotel software features mean, check out our definitions post here.

Looking for Hospitality Property Management software? Check out Capterra's list of the best Hospitality Property Management software solutions.

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About the Author

Jennifer Champagne

Jennifer Champagne is a writer for Capterra, specializing in IT, hospitality, and real estate management. In her spare time, she enjoys reading and spending time with friends and family.

Comments

How’s is Hotelogix and Webrezpro ?

Hotelogix and Webrezpro are great options as well, Pritam!

Unfortunately, they didn’t make this top five list, though they did make our top 20 most popular Hospitality Property Management Software infographic, which you can see by browsing through our Hospitality Property Management software directory on our home site.

Hi Jennifer,

I enjoyed reading your post. It’s very helpful and very informative. I got a lot of researching done with your list. Thanks for sharing 🙂
Cheers to you.

-Justine

Thanks Justine! Glad to be of help!

I am looking for cheapest PMS for 16 unit appartments.

Do you have any suggestion of hotel managing system especially for large hotel, that is affordable and efficient ? Thank you 🙂

Khairina,

I’m going to be making a hotel PMS software post for large hotels soon, so stay tuned! If you’d like, you can also subscribe to the hotel newsletter so you know exactly when it’s published.

Hi Jennifer,
Seems to be a really helpful comparison done between these trending hotel management software, however, looking at the comparison Hotelogix and Webrezpro they happen to be a good option for SME’s, but indeed my personal favorite happens to be OPERA Property Management System (PMS) by Oracle for obvious reasons of multi-property engagement efficiently.

could you please let me know how to subscribe to your hotel newsletter? Thank you very much.

Hi Jhony,

The teal subscribe button should be underneath the Free Copy of Top 20 Hotel Management Software box on the right hand side if you’re on a desktop. For mobile, it should be near the bottom underneath the comments section.

Thanks for reading!

Dear Jennifer
It was really very helpful to get details of various software being used in hotel industry. we are running hospitality training institutes in Pakistan to build the capacity of HR for the hospitality industry. We need your kind guidance about the availability of smart screen and training modules which could help our young trainees to learn and practice the skills on their computers. Kindly share your valuable inputs and oblige.

We are looking for a cloud based software solution for a small (20 condos) fractional ownership resort, with typical needs for reservations, housekeeping, maintenance, owner profiles, etc.
Hotel software seems primarily driven by on-line rental booking needs and analysis.

Any Top 5 suggestions?

I am looking for providers with cloud based PMS/CRS solutions – other than the well known guys (Amadeus, Oracle, Hetras, Sabre, Guestline, Indra, Protel, Sihot – do you know any?

I am currently using RMS9+
IT IS TERRIBLE
hard to set up, is not user friendly and not flexible
Worst there’s little training and a hopeless help support system.
I’m serious don’t do it

Have u considered Menson.. India’s leading Hospitality Software pl do check em out.

Hi, is there any institute in India (delhi/NCR)?
regards,
sachin

Have you heard about SabeeApp? I would definitely put them on the list! I’m working with them more than a year and I’ve never seen more user friendly cloud based PMS and Channel Manager like this!
Check their website: http://www.sabeeapp.com/

Thank you for the inclusion of Guestline in the top 5! Our solutions are fully scalable and are popular choices for properties of all sizes. We pride ourselves on the reputation we have for customer service and welcome you to get in touch for a demonstration – Please visit http://www.guestline.com

Thank you for the inclusion of Guestline in the top 5! Our solutions are fully scalable and are popular choices for properties of all sizes. We pride ourselves on the reputation we have for customer service and welcome you to get in touch for a demonstration – Please visit http://www.guestline.com

Thanks for sharing this post Jennifer. Opera PMS perhaps deserves to be place on top of results. Somehow, inTouchData management systems also deserves a place here. Maybe some other time I guess.

Hi, I write from Italy and I manage a little hotel. The attivity was my father, but now he is retired and I manage all.
I am currently using SLOPE. Not bad, good PMS and very simple to use.
For me it’s cheap.

Any suggestions?

Hi, can we compare the prices of those systems too?
Best, Linda

Hi Jennifer, Thanks for sharing. You might consider adding Travel Soft to the list, greet little system that’s easy for our staff to use on regular basis. Check out their website: http://travelsoftwaresolution.com

Hi Jennifer and everyone. For a PMS system that does not involve any set up costs, is online, includes a Booking System plus Point of Sale and gives full control over your business, check out http://www.totalhotel.co.za

Hi Jennifer,

I work for Frontdesk Anywhere and just wanted to let you know that you are able to search for a reservation via email and phone number. Please contact me if you have any questions.

Thank you

Hi Jennifer,

Thank you for your list, they are all great softwares with different pricing and features.

If you are looking for a hotel management software for small and medium businesses, please check this one: https://www.solidres.com, it is fully open source, web based with an easy to use UI, the cost is very competitive too.

Hi Jennifer,

I like this blog and couldn’t agree more with the Opera Management System being on top of the result. Although I believe that the Property Management system PMS Xtract would also be worth mentioning as ‘honorable. Just kidding though, still have a long way to go.

I have bookmark this blog.

Thanks,

PMS Intouch

Please let me know if you write a top 10 post on Cloud PMS or similar list for independent hotels. I am the founder of The Booking Factory              which a modern easy to use PMS for independent properties. Great article!

Dear Jennifer and readers,

Accommodation providers large and small may well benefit from taking a look at some of the latest cloud solutions to rapidly gain marketshare, such a Clock PMS by Clock software. This fully comprehensive, all-in-one solution includes both online distribution and guest engagement features that really are at one with the PMS itself.. It has virtually no hardware requirements, is optimised for mobile use by staff and guests alike and it also doesn’t break the bank in terms of initial investment or monthly fee.

Do not go with Hotelogix, Never!!! There system is useless, you can not change bookings after check in date, can you imagine that? 🙂
But that’s not all. Customer service almost does not exist. You need to wait 4 hours someone to say Hi, and usualy they are very unprofessional people having no idea about what they’r doing. And the best thing about them is that, when there chunnel manager charges our customers, they charge the roght amount, but you’r getting less and it is not mentioned anywere in the aggreement, they just do it. I’m looking for new pms

Jennifer, I’m exploring options at this point to manage a hotel and conference center. Opera was difficult enough when Micros owned it. Since it was purchased by Oracle, smaller customers are second rate citizens. You have zero leverage when attempting to do things, are at their total mercy for time schedule (been trying to make changes for months), and their prices have escalated 50% in one year for simple things like an upgrade patch. I welcome your feedback.

What about WordPress themes and plugins for hotels? they are exactly the most affordable and flexible solutions for “small hotels”.

Hi Jennifer, I am a hotel owner of a small boutique hotel in the Netherlands, the Bliss Boutique Hotel. When I bought the hotel, I had a lot of trouble finding a software solution for small hotels. Too complex, very out-dated and not affordable for a small hotelier. Having a partner in the IT and software development, we eventually started building our own software that combines a PMS and a Channel Manager in one and suits the needs (and budget) of a small hotel. I read your blog and it is great. Maybe you want to write another one any time in the future that focusses on smaller accommodations? The needs are very different to a larger hotel which I am sure you would find very interesting considering your background.

Hi Jennifer,

I am a hotel owner of a small resort in Thailand and have been using hoteliercloud.com intergrated with the MyAllocator channel manager it’s a good solution and at this time you get hoteliercloud for the first year free.

Love your reviews, thank you.

Hi Jeniffer,

I would appreciate if you add TravDirect on your list. It’s a free hotel booking solution for b&b and small hotels.

Love your Article!
Thanks a lot for your aid!!

What do you think about roomranger?

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