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Zendesk Integrations: 5 Popular Free Apps to Try

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Zendesk has a lot of integrations. Over 500 apps, according to the website.

But what are the rum and Cokes of Zendesk integrations? The Captain and Tennilles? The Sonny and Chers?

zendesk_integrations

Well, here are five popular, highly rated Zendesk integrations to get you started.

5 Free popular Zendesk integrations

1. JIRA

Just like Captain is nothing without Tennille, engineering is nothing without support.

Come togeeeether, right noooow, over JIRA. (Okay, that was a Beatles reference. Sue me. (Please don’t)).

You can link up to 100 support requests to each related issue in JIRA. And you can track how many tickets are linked to each JIRA issue and use that data to triage.

Reviews: 1,408

Rating: 4/5 stars

Here are the instructions.

2. Shopify

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What customers love: Fast resolution times. What customers hate: Giving a customer service rep information the company already has. Give customers more of what they love and less of what they hate with the Zendesk/Shopify integration.

The integration pulls relevant customer information, like billing data, shipping preferences, and order history, from Shopify into Zendesk Support tickets. It adds order summary information to tickets related to an individual order. Clicking the Order ID gives the agent more data on the order. And the integration goes both ways. Customers can easily get in touch with customer support from any page of your Shopify-powered site via the Zendesk Feedback Tab.

Reviews: 381

Rating: 4/5 stars

Here are the instructions.

3. Pathfinder

pathfinder_app_ticket

(Only available to Zendesk Support Enterprise plan customers and Zendesk Support Productivity Pack Add-on customers)

Similar to the Shopify integration, Pathfinder saves customers from having to give as much information to agents. But it does it by showing agents which Help Center articles the customer looked at before contacting support. So you get an idea of what their problem is without them having to describe it for you, saving you both time. In addition, you know what they know about the problem, so you don’t waste time telling them things they’ve already read.

Reviews: 584

Rating: 4/5 stars

Here are the instructions.

4. Time Tracking

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You know why time tracking is important. You can’t manage what you can’t measure, blah, blah, blah. The issue isn’t motivation, it’s tedium. Time tracking is simply the worst task. That’s why it’s one of the first things you should automate.

Luckily, the Time Tracking app makes it easy and free to automatically track how much time you’re spending on each Zendesk Support ticket. Even better, it will track how much time the average customer takes up. Or measure how much time each issue type consumes. Want to know what your agents know best? Look where they’re spending the bulk of their time. Time Tracking also helps you create custom detailed reports with this data.

Reviews: 2,276

Rating: 4/5 stars

Here are the instructions.

5. Show Related Tickets

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Save time for your agents and customers by automatically showing tickets related to the open ticket in question. If the answer isn’t obvious, the agent can go back through similar issues that have been resolved to see how other agents fixed the problem. It also filters out similar, but open, tickets that don’t have solutions.

Besides helping agents in the moment, it helps managers cluster issues into types and measure their volumes.

Reviews: 696

Rating: 4/5 stars

Here are the instructions.

Other highly rated, popular free integrations to try

Intercom

Reviews: 179

Rating: 4/5 stars

Talkdesk

Reviews: 56

Rating: 4/5 stars

Ticket Analytics

Reviews: 215

Rating: 4/5 stars

Out of Office

Reviews: 800

Rating: 4/5 stars

Conclusion

The best part of the Zendesk integrations marketplace isn’t its size. It’s the ratings and reviews information. Scroll through to find apps that have a lot of reviews and a high rating. That’s the best way to save time in the search for the Sonny to your Cher.
What is your favorite Zendesk integration? Let me know in the comments!

Looking for Customer Service software? Check out Capterra's list of the best Customer Service software solutions.

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About the Author

Cathy Reisenwitz

Cathy Reisenwitz helps B2B software companies with their sales and marketing at Capterra. Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo and other publications. She has been quoted by the New York Times Magazine and has been a columnist at Bitcoin Magazine. Her media appearances include Fox News and Al Jazeera America. If you're a B2B software company looking for more exposure, email Cathy at cathy@capterra.com . To read more of her thoughts, follow her on Twitter.

Comments

CAn you tell me how much the basic package costs please. We currently have remote access software I am looking at the recording side of things and the ticketing options.

Thanks

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