10 Incredible Field Service Statistics

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Nine out of ten field service managers don’t know how to spell “bourgeoisie.”

field service statistics

That’s not true, but aren’t statistics fun?

Luckily, the field service industry is wall-to-wall stats. Technology adoption, fuel consumption, customer details, employment metrics, and on and on. Here are some of the juiciest stats out there, right now.

1. 60% of field service organizations allow employees to use personal devices for work. This shouldn’t be surprising, as the bring-your-own-device (BYOD) trend has been on the rise for years. Our own survey found 77% of respondents used their own device for work.  (Source: Tech Pro Research) >>Tweet this!

2. Gas prices in the US are down $0.89 versus the same time a year ago, while diesel has fallen $1.06 in the same time. You’ve seen this in your daily commute, but the cost of getting service techs from place to place is on the way down. Unfortunately, gas price decreases are hard to make long-term bets on. (Source: US energy Information Administration)>>Tweet this!

3. The 2012 median pay for heating, air conditioning, and refrigeration mechanics was $43,640. The HVAC and related industries are a solid, if not mind-blowing, place to work. These sorts of trained professionals continue to be an important part of the infrastructure on which America’s industry grows. (Source: US Bureau of Labor Statistics)>>Tweet this!

4. 87% of BYOD employees assume their companies IT department will secure their devices. This should be surprising. Because employees are using your network and data, they assume you’ll be taking care of security, as well. (Source: Tech Pro Research)>>Tweet this!

5. 24% of field service companies use a rugged handheld device, while 28% use a rugged tablet. As more and more technology enters the field, we’re finding ways to protect our investment. ‘Better safe than sorry’ seems appropriate here. (Source: VDC Research)>>Tweet this!

6. 92% of landscaping businesses predict that they will be profitable in 2015. With growth slowly seeping back into the American business scene, more and more companies are finding the resources to take care of their property again – that’s helping landscaping companies tremendously. (Source: Lawn & Landscape)>>Tweet this!

7. 55% of service employers reported having a hard time filing open positions. Another statistic showing the strength of the industry, which is now adding positions faster than they can be filled. (Source: CareerBuilder)>>Tweet this!

8. 50% of field service businesses have yet to make their support documents and knowledge bases mobile friendly. This just shows you how hard it is to balance technology upgrades with a busy service business. There’s a point coming where you’ll have to upgrade, or you’ll be left behind. (Source: Technology Services Industry Association)>>Tweet this!

9. 70% of service organizations are going to be facing a pinch from retiring workers in the next five to 10 years. While the industry is having a hard time finding new employees, it’s also seeing an ageing population retire out of the workforce. Get ready for the squeeze. (Source: The Service Council)>>Tweet this!

10. 89% of customers want an “Uber-like” technician tracking service, with 86% willing to pay more for a better scheduling process. Customers assume that it can all happen online, and the companies that meet that expectation are being handsomely rewarded. (Source: CSG International)>>Tweet this!

For more insight into the field service industry, check out Capterra’s Field Service blog. If you’re ready to take the next step in your service business’s technology journey, Capterra has a full field service directory of software providers ready to move you to the next level.

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

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About the Author


Andrew Marder

Andrew Marder is a former Capterra analyst.


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