Top 20 Most Popular Mental Health Software Report Methodology

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Note: The Top 20 reports are updated annually. This post has been updated as of 8/21/2018.

The addition of a mental health software system can make the process of managing a mental health practice run more smoothly.

Finding the right combination of settings, features, and price in a system that fits a specific practice’s needs can help add more time back into providers’ days. With more than 150 software solutions in this category, there are many options to choose from when evaluating mental health software systems.

These software options provide an array of administrative, diagnostic, and decision-support functions to allow therapists to make the most out of the limited time they have with their patients.

But with all of these features, how do you figure out which solution is right for your practice?

Truth is, there’s no simple answer to this question. Buying software requires a lot of thought and research and can be a bit daunting.

top 20 most popular mental health software

With that in mind, we have produced this Top 20 Most Popular ranking to give you a brief introduction to the mental health software space and to help you in the preliminary steps of your software search—to find the best software for you, not just the most popular.

Please note that this list is not all-inclusive of the software options available, but we think it’s a good place to familiarize yourself with the industry and a good reflection of the “big players” in the market.

Take a moment to read our research methodology below to better understand our results and how our definition of market share differs from others.


Our Top 20 research series is based on a popularity index, taking into account:

  • Number of active customers
  • Number of users
  • Social presence (Facebook likes, Twitter followers, LinkedIn company page followers, and number of Capterra reviews)

This index does not take into account company revenue, because we believe popularity provides a better reflection of true market share than traditional market share reports, and because we do not wish to exclude privately held companies that do not report revenue.

Additionally, this index weights the ratio of customers and users so smaller vendors remain on a relatively equal playing field with large software corporations.

In this context, we define customers as the number of unique practices/organizations using the software and users as the number of active medical professionals and administrative users in all of those customer entities.

All of these metrics are somewhat imperfect but, when combined, we believe form a good representation of overall popularity and of the market as a whole.

If you want to know more of the “why” behind this research, or learn more about how it is conducted, please refer to our first Top 20 infographic series blog post, which goes into more depth.


The customer and user numbers we use in our algorithm come directly from software vendors. In some cases, the vendors either did not track the exact information we were looking for, or they did not publicly disclose numbers. To compensate for this, some vendors provided us with rough estimates, erring on the low side.

In some cases, we provided our own estimates based on the data we obtained from similar vendors and our own industry research and knowledge. Those figures are highlighted in the data table below. The social presence figures were collected directly from the social media sites, and are as accurate as possible given how these numbers are constantly changing.

top 20 most popular mental health software

Note: At the time of this update, NueMD has been acquired by AdvancedMD, but still operates independently. The consolidation of these brands will be reflected in the next version of this research.

It would be reasonable to assume all of the figures in this table are estimates, so our results should be considered with this in mind. However, we are confident these are the best estimates publicly available to date and that they are a good depiction of the market breakdown.

If there are any other mental health software solutions you think we missed on this Mental Health software infographic, please let us know by commenting on this post. We update our infographic annually to reflect changing data, so remember to check back next year!

Looking for Mental Health software? Check out Capterra's list of the best Mental Health software solutions.

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[…] as a way to collect, store, access, and search all your patient’s medical records. There are many different providers of this software, so different versions will have different features, but the goal is to take up less space, […]

I am a psychiatrist member of APA, where I found a link to Capterra.
I am interested in starting to use an EHR for psychiatry/behavioral health with e-prescribing.
ICANNotes has a good review from an APRN
also recommended Luminello, but I don’t see that listed anywhere.
do you know anything about Luminello?

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