If you’re trying to choose between the scores of field service management software options available, you’ve probably come across Fleetmatics WORK. There’s no arguing Fleetmatics’ quality or success. If you do want to argue the point, though, you’d have to take it up with a little company called Verizon, who bought the Dublin-based giant last year.
But a great option for many may not be a great option for your business. There are a lot of outstanding Fleetmatics competitors competing in the same space, and one of them may be a better fit for your team. Whenever I check the reviews in Capterra’s field service management software directory, I’m struck by how many companies average four to five stars (out of five).
Clearly, Fleetmatics’ alternatives are offering the right functionality and working for thousands of businesses nationwide.
This post focuses in on three of those Fleetmatics competitors, hoping to break down some great field service software options that might be a better fit for your company.
To be a Fleetmatics WORK alternative, you need to have these features:
- Mobile app
- Service history tracking
One of the products of “startup incubator” AOL’s Fishbowl Labs, Fleetmatics competitor mHelpDesk is a success story built around SMBs. The three-person startup has blossomed into a field service leader in a few years, thanks in no small part to how they targeted smaller teams—“the one-sies and two-sies,” as COO Ryan Shank put it—and pursued them aggressively. mHelpdesk’s growth is so great, in fact, that HomeAdvisor bought a majority stake in their company in 2014.
If that doesn’t impress you enough, they’re ranked #9 in Capterra’s Top 20 Most User-Friendly Field Service Management Software.
mHelpdesk’s mobile app, available for Android and Apple, has a particularly useful feature: even if you can’t find a signal, or don’t have a wifi connection, you can keep working with it. Their offline mode will keep track of what you’ve done, and update information once you can find a connection again. All three pricing models sync with Quickbooks and Google Calendar, making invoicing and scheduling easy.
Customers rave about mHelpdesk’s customer service. If “rave” seems overdone, here’s a quote from a review:
Britt has led the charge. Without Britt leading with such grace, style and encouragement we would most likely have moved to the new Intuit Field Mgt. software on an Enterprise platform. Britt is determined to lead her customers thru any storm towards successful implementation. Her tenacity and determination coupled with her pleasant demeanor are a tremendous asset for your company.
It’s one thing to mention a customer service rep by name. It’s another to attribute your continued business to them.
mHelpdesk has three pricing plans:
- Basic: $99 a month if billed yearly, $124 if monthly. Includes basics like scheduling, invoicing, payments, and QuickBooks integration.
- Growth: $135 a month if billed yearly, $169 if monthly. Includes all features from Basic, plus features like time tracking, inventory tracking, and text messages and alerts within the app.
- Success $199 a month if billed yearly, $249 if monthly. Includes all of Basic and Growth’s features, and more advanced features like customer equipment tracking, multiple custom forms, and the ability to convert emails into jobs.
IFS was one of five vendors to make it into the Leaders section of Gartner’s 2016 Field Service Magic Quadrant. While the Magic Quadrant is more complicated than just a ranking, IFS’ inclusion in the Leader quadrant still demonstrates their understanding of field service, and what it takes to succeed there. It also demonstrates their continued high quality: they’ve been a Leader since 2014.
Prefer numbers? They’ve got over a million customers worldwide.
There’s a lot to recommend IFS. Their customers would be the first thing, given their low customer attrition rate. They also invest in the(ir) future by putting money into augmented reality, wearable tech, and IoT technology. For example, IFS acquired Finnish IoT firm MainIoT last March. MainIoT are the makers of Artturi Neo, a computerized maintenance management software program that uses IoT data to improve performance.
IFS Field Service software is offered in both on-premises and SaaS/cloud formats. If you don’t have the money to spend on a more expensive on-premises installation, the cloud option is a good idea. It’s also typically faster to set up than having to install a program on your servers. Another strong point is IFS’ patented Dynamic Scheduling Engine, which makes automatic scheduling decisions that account for “‘what-if’ analyses of how business, volume and staffing changes would affect the ability to deliver on customer requirements and more.” IFS doesn’t just schedule appointments, it thinks of whether those appointments will make the customer happy or not.
Pricing: Contact IFS for pricing.
One way ServiceMax plays duelling banjos with Fleetmatics: they were also acquired by a major player, but in their case, it’s GE Digital. If a vote of approval from one big player isn’t enough, they’ve also been a Leader in Gartner’s Magic Quadrant for multiple years. Furthermore, they’re pioneers of servitization, the idea that a company shift its emphasis from providing products to providing services.
ServiceMax’s customers provide votes of approval, too. According to Gartner, companies who start using ServiceMax on a small scale tend to move to larger scale deployments. Many customers find ServiceMax useful for one area or service, so they expand it to others. ServiceMax is similarly dynamic; they’ve used “funding to invest in R&D initiatives and expansion into new geographies.” GE Digital is a leader in industrial internet of things (IIoT) technologies, and the merger between the two companies will combine ServiceMax’s FSM expertise with GE’s IIoT experience.
Customer reviews of ServiceMax talk up their dispatch dashboard, as well as the ease of use. Customers also appreciate the service and training that ServiceMax provides.
More Fleetmatics Competitors?
If you use a Fleetmatics competitor that improved your business, let me know about it in the comments below! These three options are all great, but like I mentioned in the introduction, there are a lot of terrific field service management software solutions available out there.
Better yet, if you’ve got an FSM solution you love, post a review of it. It helps the business and helps other customers, too.
Looking for Fleet Management software? Check out Capterra's list of the best Fleet Management software solutions.