3 Free Software Solutions for Field Service Management

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Imagine this: you own a small plumbing business. You initially started solo, but last year you hired a few more plumbers to handle the growing number of jobs coming in.

Your business is growing and managing job orders, assigning technicians, and tracking invoices manually are making you disorganized and overwhelmed. You feel like you need field service management software but you aren’t able to make a decision.

Your concern—field service management software costs a lot! What if it causes more problems than it fixes?

But we’ve got some good news. There are several free field service management software solutions that can cover your basic needs without pinching your wallet. These free options also allow you to assess the utility of the software before you decide to invest in a paid product.

To assist your software search, we’ve listed the three best options. These tools have been featured in the 2021 Capterra Shortlist for Field Service Management Software, which ranks software solutions based on multiple parameters including ratings, popularity, and functionality. (See full selection methodology here).

Free field service management software

See all free field service management software

This article looks at three highly-rated free field service management software options. See the full list of free field service management software solutions in Capterra’s software directory.

  • Free plan: Lets you manage up to 10 jobs per month.
  • Paid plans: Basic plan starts at $29 per user, per month while the Professional plan starts at $49 per user, per month. Paid plans support an unlimited number of jobs.

Fergus is a cloud-based field service management software for small service businesses, typically employing up to 50 employees. The software offers job management, payment management, field notes tracking, reporting, estimating, and GPS tracking capabilities.

Fergus’s free version includes timesheets, calendar management, and GPS tracking, which allow you to assign jobs to technicians, track their real-time location, and view the job status of each field technician. It also allows you to estimate job costs, create invoices, and schedule recurring jobs.

Fergus offers customer support via knowledge base, phone, and email.

Creating price quotes in Fergus

Creating price quotes in Fergus (Source)


  • Free plan: Supports up to two users.
  • Paid plan: The Starter plan is priced at $79 per month and supports up to five users. Onboarding training is available at an additional cost of $49.

Kickserv is a cloud-based field service management solution that offers job management, resource scheduling, estimation, payment management, client management, and accounting functionalities.

Kickserv’s free version includes job estimating, which lets field workers estimate total service costs by factoring in parameters such as the type of service rendered and the components used. The software also lets them create invoices based on these estimates. Text and email reminders included in the free version ensure that your field teams are aware of each service request well in advance.

Kickserv’s customer support options include phone, knowledge base, and chat.

Scheduling in Kickserv

Scheduling in Kickserv (Source)


  • Free plan: Supports up to three users and includes time sheets, location tracking, and messenger.
  • Paid plan: The Starter plan is priced at $24.99. It supports up to seven users and includes additional features such as scheduling, job tracking, task tracking, and overtime calculations.

SINC is a field service management solution that offers job scheduling, field notes, task management, reporting, payroll calculation, job costing, and quoting functionalities.

SINC’s free version includes time sheets that allow you to track the time each service technician spends on the assigned jobs. It also includes location tracking that allows you to view the real-time location of your staff when they are out on a job. With the help of the built-in messenger, you can communicate and share job updates with them in real time.

SINC’s customer support options include chat, email, and knowledge base.

Employee tracking in SINC

Employee tracking in SINC (Source)


How to choose the right field service management software for your business

The following approach will help you find the right software for your field service company:

  • Shortlist software based on the number of free users available in the free plan.
  • Go through the features mentioned in Capterra’s buyers guide for field service software and identify the features important to your business requirements. Select products that offer the most of these features.
  • Set a yearly budget for the field service software. Select only the products for which the cost to upgrade falls under the designated budget.

If you want to evaluate more products, visit Capterra’s field service software catalog. Here, you’ll be able to filter products based on functionality, pricing options, mode of deployment, and the number of users.

Common questions to ask while selecting a free field service solution

Purchasing a field service management solution is not an easy process. You’ll face a number of doubts, which you’ll need to address in order to make a confident purchase decision.

In this section, we’ve summed up some key questions you can ask software providers when selecting free field service management solution:

  • Does your product integrate with other software solutions I use? By automating data transfer between software systems in real time, integrations help you eliminate the manual effort needed in data transfer.
  • Can you connect me with a current software user from my industry? By listening to feedback from an existing user from your industry, you’ll have a better understanding of the advantages and disadvantages of the particular field service management software.
  • How frequently do you release new updates? Frequent updates ensure that the software provider is putting in efforts toward continuous improvement of the software solution.


How we rate

This article was updated on April 26, 2021. Products considered for this article had to:

  • Offer a free, standalone version of the software (not a trial version of the software where you must purchase a product after a limited amount of time).
  • Listed on Capterra’s Shortlist report for Field Service Management Software as available on April 26, 2021.
  • Qualify our market definition for field service management software: “Field service management software lets companies manage and communicate with their mobile workforce while workers are in the field. The solutions improve employee productivity and customer experience by allowing constant contact between field personnel and their dispatch office, providing access to customer information, service histories, scheduling tools, and an organization-wide knowledge base.”
  • Include core features of field service management software: scheduling, dispatch, and work order management.

You can read about the methodology for the Shortlist report here.

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

About the Author

Harshit Srivastava

Harshit Srivastava

Senior Content Analyst @ Capterra, sharing insights about marketing and business operations. I hold a Bachelor in Engineering from BITS Pilani (India) and have created thought-leadership content and research reports that help businesses make better technology decisions. My work has been published in journals including HR Dive, CIO Dive, Small Business Trends Magazine, and HR Technologist. Outside work, I am an aspiring musician passionate about learning Spanish guitar, and love to jam with like-minded music enthusiasts in my free time.

Comments

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Can anybody be willing to provide me a open source software for Janitorial? I just need software to provide inventory and be able to provide my manager weekly, monthly, and annual budget reports.
Thank You!

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Really a great article, there is one more option available i.e Kickserv’s field service scheduling software. For more details, do visit https://www.kickserv.com/.

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Thanks for sharing this wonderful researched article it helps lot of people and organisations who are looking for the same. I want to add and suggest one more platform that provides employee location tracking and some other features like order management, task scheduling, custom forms and my personal favorite selfie attendance. Employee location tracking is best way to improve field work quality and work efficiency of employees. To Manage our field forces we are using FeetPort (https://www.feetport.com) that provides mobile and web console to track field work force, generate custom reports and much more. I hope this will be helpful for many organisations.

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We have been using CVenture to manage our field support staff. It’s web based and free product. We are currently using to manage our 50 support Engineers. It’s got massive features. Like managing visit reports and managing our IT FMS engineers that are stationed at customer site itself. Highly useful product.

https://cventure.in

They charge for installation if you don’t have the expertise to install it.. but the manual is provided so not to worry on that part..

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Nice read. I think field services still have so much potential for automation/disruption. It’s also worth mentioning that besides just time tracking, efficiency and productivity improvement can be one of the great reasons to use these tools.
This the exact reason why we have developed http://www.jibble.io. A simple time & attendance with strong reporting capabilities.

Full disclosure: I’m Jibbles product manager

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Interesting software list! I’m actually quite curious about how these tools cater to specific industries. I can imagine that every type of field service needs some degree of customization.
I would also like to highlight that with this data, you can generate valuable reports for productivity improvement too. This is exactly one of the reasons why we started Jibble.io as a tracking tool focused on improving team productivity.

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Hey Geoff,
I have read most of your posts about job tracking and time tracking software. I have learnt many things from your articles like which is good, which is having more features, and what software’s are without fees or don’t have any trial. Thanks for all informational posts. I am waiting for another posts.

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It is a good list but is not new. I want to suggest new drywall companies
“sky boss”. I provides several features like geo tracking, time logging etc. I am also using “sky boss drywall companies” in my organisation and it reduces my burden of management. It is providing 1 MOTH FREE TRIAL. It is also available on playstore and appstore. Try it once. Here is the link : http://skyboss.com/drywall.html

Drywall Software for Success
SkyBoss is business management software with a proven track record. We have already helped thousands of drywall companies improve their business from the ground up, with many built-in features, designed specifically for the drywallindustry.

From recurring contracts, to every-day tasks and one-time jobs, our features make it easy to manage your workload and improve the efficiency of your business and field technicians. Save time with our intuitive features so you can handle quotes, billing, scheduling, job tracking and more, all from your computer, laptop or tablet! Our goal is to give you more time to grow your business.

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Great write-up, Leah! Field service management has been taking off lately and I think you put together 5 great choices for businesses that are considering an investment.

Are you currently looking for newly-released applications to add to this list? My company has started using EasyData http://easydata.me for about 2 months now and have been really impressed so far.

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Ms. Merrill’s post is very thoughtful and I encourage her readers to review RazorSync’s award-winning field-service-management solution. With dozens of 5-star reviews at both iTunes and Play Store, RazorSync is incredibly powerful and yet simple to use, low-cost and without a contract. RazorSync will undoubtedly deliver value to any service business seeking to empower their operations. http://www.razorsync.com

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Ms. Merrill’s post is very thoughtful and I encourage her readers to review RazorSync’s award-winning field-service-management solution. With dozens of 5-star reviews at both iTunes and Play Store, RazorSync is incredibly powerful and yet simple to use, low-cost and without a contract. RazorSync will undoubtedly deliver value to any service business seeking to empower their operations.

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Mobijobi is a free field service management platform, for mobile and desktop users.
It is free for up to 3 team members. check it out on http://www.mobijobi.com

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While not free, but certainly at a great price point, Road Runner provides a simple to use field management solution with real time tracking capabilities for your fleet of service vehicles and great integration with your accounting packages.
http://www.cavecreeksoftware.com

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