5 Most-Reviewed Work Order Management Software

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If you’re at a loss for the right work order software for your business, have no fear. Well, you can have some fear – it’s a daunting task and screwing it up is no good. Luckily, I’m here with details about the five most reviewed options in Capterra’s work order software directory to help you get your search started off on the right foot.

Or left, I don’t know your life.

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The options here are listed in order of most reviews to fewest, as counted in late April 2016.

mHelpDesk

mHelpDesk makes just about every one of these lists. With over 210 reviews as of this writing, mHelpDesk has over twice as many as our second-place contender.

mHelpDesk’s work order system has plenty of alert options, allowing you to keep abreast of progress on jobs. You can also use the data that the orders generate to run a series of reports, helping you to manage job costs and find new ways to make and save money.

The software also comes with a field service CRM, allowing you to track and manage your customers. There are solid billing and invoicing tools and a dispatching system. It will sync your data with QuickBooks, and you can even use mHelpDesk to accept payments.

Packages range from $59 to $499 per month, depending on your business’s size and feature needs. At the low end, you get a single user, work order management, scheduling, estimate creation, and invoicing. At the $249 level – “most popular,” says mHelpDesk – you can have ten users, SMS alerts sent to customers, customer forms, inventory tracking, and a bunch of other features.

Electronic Service Control

Electronic Service Control (ESC) just edges out HouseCall for the second place slot with 94 reviews. ESC has been around for a long time, with its foundation reaching back into the late 70s/early 80s.

The system is a fully fledged field servicer solution, with work orders forming the backbone of its offering. Work order management in ESC gives you scheduling and dispatch notices, GPS tracking and mapping, the ability to manage customer equipment, and a robust CRM to track all the bits an pieces.  

ESC has a slightly more complex pricing system, as it’s a sort of build-your-own process. You can check out the website for more info, but, as starting points, a one-time user license for one user is $2,895 and for five users is $7,695.

HouseCall Pro

I really like HouseCall Pro and so do Capterra’s reviewers. With 92 reviews and five out of five stars, it’s hard to argue with the crowd.

There’s no reason to bury the headline, so let’s jump right into it – you can use HouseCall for free. One user can get app access, dispatching tools, and a customer booking app to distribute to clients.

HouseCall is designed around a sort of marketing and app platform, where you download the management app and can give your clients the customer app. You’ll be the default provider for your vertical in that app – plumbing, lawn care, etc. – but they can then use it to find other providers in different verticals, as well.

That doesn’t really do the thing justice, as it’s a very unique offering. Check out its site for more details.

Beyond the free version, HouseCall offers three paid versions starting at $39 per month and running up to $199 per month. At those levels, you get extra features like mail marketing, QuickBooks integration and advanced reports.

ManagerPlus

ManagerPlus has installed and cloud versions – we’ll look at the cloud options today. With 70 reviews, ManagerPlus is a solid third in the most-reviewed top five.

Work orders in ManagerPlus can have file attachments, estimates and cost associations, and can run through the system in a customizable process, based on your specific needs. You can also set specific work types, allowing you to group types of work orders together to get a better view of the work you’re undertaking.

ManagerPlus also comes with inventory management, some reporting tools, and asset management tools. At the higher levels, you’ll also pick up purchase order software and warranty tracking features.

At its base, the cloud-based ManagerPlus runs $25 per user, per month. It runs up to $125 per user, per month at the high end.

Kickserv

Rounding out the list, we’ve got Kickserv, another long-running field service winner, with 65 reviews.

Kickserv has a nice dashboard that conveniently rolls up all the data from your existing and past work orders, giving you one place to see everything that’s on the schedule alongside the work that you’ve recently completed. Work orders themselves allow for some attachments, cost tracking, and detailed scheduling with multiple team members being assigned or multiple orders making up one larger job.

Kickserv has four pricing tiers, running from $26 per month for two users up to $134 per month for 20 users. You don’t need all your techs to be registered as user to get them in the software to assign jobs and notifications to them.

Final thoughts

This is just a small selection of the options available in Capterra’s work order directory. You can browse, compare, and filter over 100 different software packages, so you’re bound to find the one that’s best for your business.

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

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About the Author

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Andrew Marder

Andrew Marder is a former Capterra analyst.

Comments

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Work order management software is one of the software’s that has turned out to be pretty popular in the last few years and finding the right one for you business is not that difficult. All the above-mentioned options are not bad but there are loads of other alternatives as well that can fulfill all your requirements and fit into your budget just about perfectly like Tradegecko, Vinculum, and Bright Pearl.

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It is vital to find an order management system that will suit the company’s needs. Depending on the type of the business you will be able to improve performance of your sales volume, billing and supplier relationships. Aspects such as safety, price and technical support are also very important to take into consideration.

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