4 Best Free Knowledge Base Software

Published April 29, 2022 by Shephalii Kapoor

Are you an online retailer or a startup owner struggling to answer the many queries customers have about your product or service? Do you wish to provide information to prospects but without answering multiple phone calls?... Continue Reading

Category Compare: Customer Service vs. Call Center Software

Published March 17, 2022 by Ashish Upadhyay

Both customer service software and call center software focus on one thing—customers. However, despite the similar audience, their functions are quite different. This report will identify the similarities and differences between the two categories to help... Continue Reading

Category Compare: Auto Dialer vs. Predictive Dialer Software

Published March 15, 2022 by Ashish Upadhyay

Auto dialer software and predictive dialer software can often get confused as the same software category. However, there are major differences between the two. This report will identify the similarities and differences between the two software... Continue Reading

What Are Chatbots? Why You Should Care, and What You Need to Know

Published January 31, 2022 by Collin Couey

Chatbots are quickly becoming a cornerstone of customer experience. Curious what they are? Check out this comprehensive guide. According to Gartner’s Hype Cycle, chatbots are less than two years away from reaching a stable, accepted level... Continue Reading

The 10 Best Free Issue Tracking Software

Published February 18, 2016 by Kritika Tyagi; Updated on November 30, 2021

Issues are always a possibility with projects and products. You, as a business owner, need to know how to uncover and resolve these problems as fast as possible so that your workflow is not affected. Issue... Continue Reading

5 Best Free Call Center Software

Published October 25, 2021 by Kritika Tyagi

Maintaining communication with your leads and customers is crucial for your business. Whether you are reaching out to your customers, or your customers are trying to get in touch with you, your business needs a call... Continue Reading

4 Best Free Customer Loyalty Software for Small Businesses

Published August 23, 2021 by Ashish Upadhyay

As a small business owner, you must not be new to the struggles of building a loyal customer base and increasing customer retention. You may have a few loyalty campaigns, but managing them on your own... Continue Reading

5 Best Free Knowledge Management Software Options

Published April 26, 2021 by Rahul Kumar

Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

5 Best Zendesk Alternatives for Customer Service Management

Published March 5, 2021 by Gitanjali Maria

Zendesk has some great features, but it may not be suitable for all businesses. Here are the top five Zendesk alternatives to try. Jump to: EngageBay Freshdesk HelpCrunch Help Scout Kommunicate Having a strong customer service... Continue Reading