Jump to: Bitrix CallHippo Freshcaller Qubicles VICIdial Your call center is a place where agents solve customer problems, secure new customers, and close deals. Call centers cost money every second your agents take calls, so you need call center software that increases... Continue Reading
Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they also... Continue Reading
Budget constraints preventing you from buying a help desk tool? Check out these top-rated free software options. As a customer service manager, you may be aware of the multiple benefits of help desk software, including a more... Continue Reading
How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience, and... Continue Reading
Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky land... Continue Reading
Need to frequently call your customers for service requests or sales? Streamline your calling with a predictive dialer. Explore these Five9 alternatives. With limited time on their hands, customer service or sales agents should not have to... Continue Reading
Is your company looking to reduce costs related to business communication? If so, explore softphones that are cheaper communication tools than traditional phones. Software phones, also known as softphones, can help reduce call costs significantly. Your teams can... Continue Reading
These free tools allow you to address customer concerns quickly to boost satisfaction and increase retention. In 2019, 36% of U.S. shoppers used live chat to engage with customer service teams, making it one of the most... Continue Reading
Customer relationship management is about focusing your efforts on the customer, not the tools that enable customer care. Customer relationship management (CRM) can refer to both a business strategy for building customer relationships and the technological... Continue Reading
Help desk agents are constantly solving problems—let other agents help you find the right help desk software through reviews. Help desk work is challenging—agents are tasked with solving a rapid stream of customer problems and they need... Continue Reading
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