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5 Best Free and Open Source Call Center Software to Try

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Published Feb. 16, 2021 by Rahul Kumar

Jump to: Bitrix CallHippo Freshcaller Qubicles VICIdial Your call center is a place where agents solve customer problems, secure new customers, and close deals. Call centers cost money every second your agents take calls, so you need call center software that increases... Continue Reading

4 Best Customer Service Skills You Can’t Ignore

Published Jan. 21, 2021 by Ankita Singh

Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they also... Continue Reading

6 Best Free Help Desk Software for Customer Support Teams

Published Dec. 14, 2020 by Harshit Srivastava and Andrew Conrad

Budget constraints preventing you from buying a help desk tool? Check out these top-rated free software options. As a customer service manager, you may be aware of the multiple benefits of help desk software, including a more... Continue Reading

Develop These 3 Customer Service Competencies to Supercharge Customer Satisfaction

Published Dec. 08, 2020 by Andrew Conrad

How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience, and... Continue Reading

5 Top-Rated Small-Business Phone System Options

5 best small business phone system options

Published Sep. 01, 2020 by Ankita Singh

Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky land... Continue Reading

Five9 Alternatives: 4 Best Tools for Predictive Dialer Software Compared

4 Best Tools for Predictive Dialer Software Compared

Published Jul. 07, 2020 by Rupal Bhandari

Need to frequently call your customers for service requests or sales? Streamline your calling with a predictive dialer. Explore these Five9 alternatives. With limited time on their hands, customer service or sales agents should not have to... Continue Reading

3 Best Free Softphone Software

Best Free Softphone Software

Published Jun. 09, 2020 by Pritam Tamang

Is your company looking to reduce costs related to business communication? If so, explore softphones that are cheaper communication tools than traditional phones. Software phones, also known as softphones, can help reduce call costs significantly. Your teams can... Continue Reading

5 Popular and Free Live Chat Software Tools

Published May. 05, 2020 by Ankita Singh

These free tools allow you to address customer concerns quickly to boost satisfaction and increase retention. In 2019, 36% of U.S. shoppers used live chat to engage with customer service teams, making it one of the most... Continue Reading

Customer Insights: Top 3 Easy-to-Use CRM Software

Published Feb. 26, 2020 by Collin Couey

Customer relationship management is about focusing your efforts on the customer, not the tools that enable customer care. Customer relationship management (CRM) can refer to both a business strategy for building customer relationships and the technological... Continue Reading

3 Help Desk Tools Best Reviewed for Ease of Use

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Published Jan. 15, 2020 by Kristen Bialik

Help desk agents are constantly solving problems—let other agents help you find the right help desk software through reviews. Help desk work is challenging—agents are tasked with solving a rapid stream of customer problems and they need... Continue Reading

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