4 Best Free Customer Loyalty Software for Small Businesses

Published August 23, 2021 by Ashish Upadhyay

As a small business owner, you must not be new to the struggles of building a loyal customer base and increasing customer retention. You may have a few loyalty campaigns, but managing them on your own... Continue Reading

5 Best Free Knowledge Management Software Options

Published April 26, 2021 by Rahul Kumar

Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and... Continue Reading

6 Best Free Help Desk Software

Published April 1, 2021 by Ankita Singh

Jump to: Agile CRM Crisp EngageBay Freshdesk Spiceworks Zoho Desk As a customer service manager, you may be aware of the multiple benefits of help desk software, including more efficient ticketing, improved customer support experience and... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

5 Best Zendesk Alternatives for Customer Service Management

Published March 5, 2021 by Gitanjali Maria

Zendesk has some great features, but it may not be suitable for all businesses. Here are the top five Zendesk alternatives to try. Jump to: EngageBay Freshdesk HelpCrunch Help Scout Kommunicate Having a strong customer service... Continue Reading

5 Best Free and Open Source Call Center Software to Try

Published February 16, 2021 by Rahul Kumar

Jump to: Bitrix CallHippo Freshcaller Qubicles VICIdial Your call center is a place where agents solve customer problems, secure new customers, and close deals. Call centers cost money every second your agents take calls, so you... Continue Reading

4 Best Customer Service Skills You Can’t Ignore

Published January 21, 2021 by Ankita Singh

Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they... Continue Reading

Develop These 3 Customer Service Competencies to Supercharge Customer Satisfaction

Published December 8, 2020 by Andrew Conrad

How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience,... Continue Reading

5 Top-Rated Small-Business Phone System Options

Published September 1, 2020 by Ankita Singh

Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky... Continue Reading

Five9 Alternatives: 4 Best Tools for Predictive Dialer Software Compared

Published July 7, 2020 by Rupal Bhandari

Need to frequently call your customers for service requests or sales? Streamline your calling with a predictive dialer. Explore these Five9 alternatives. With limited time on their hands, customer service or sales agents should not have... Continue Reading