Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and foster collaboration. Though some businesses pay big... Continue Reading
Jump to: Agile CRM Crisp EngageBay Freshdesk Spiceworks Zoho Desk As a customer service manager, you may be aware of the multiple benefits of help desk software, including more efficient ticketing, improved customer support experience and customer satisfaction, and increased employee productivity. If you’re... Continue Reading
In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While the... Continue Reading
Zendesk has some great features, but it may not be suitable for all businesses. Here are the top five Zendesk alternatives to try. Jump to: EngageBay Freshdesk HelpCrunch Help Scout Kommunicate Having a strong customer service tool is key to your ability to... Continue Reading
Jump to: Bitrix CallHippo Freshcaller Qubicles VICIdial Your call center is a place where agents solve customer problems, secure new customers, and close deals. Call centers cost money every second your agents take calls, so you need call center software that increases... Continue Reading
Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they also... Continue Reading
How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience, and... Continue Reading
Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky land... Continue Reading
Need to frequently call your customers for service requests or sales? Streamline your calling with a predictive dialer. Explore these Five9 alternatives. With limited time on their hands, customer service or sales agents should not have to... Continue Reading
Is your company looking to reduce costs related to business communication? If so, explore softphones that are cheaper communication tools than traditional phones. Software phones, also known as softphones, can help reduce call costs significantly. Your teams can... Continue Reading
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