There may be no greater love story in the American consciousness than that of small-business ownership. In fact, we romanticize the heck out of it. It’s the ideal “pick yourself up by your bootstraps” fable that... Continue Reading

Picture this: You’re a customer support manager, and your team constantly needs information from other departments to help customers solve their issues. Your customers might want to know how they can track their order status, or... Continue Reading

In order to keep up with customer demand and inquiries, it is important to have a customer service system in place that can efficiently and effectively manage your customers. There are a variety of different ways... Continue Reading

Customer service managers are often swamped with multiple customer queries, unassigned tickets, and unorganized agent workflows. Fortunately, a real-time customer support tool, such as live chat software, can help overcome such challenges. Live chat software helps... Continue Reading

Both call center software and contact center software facilitate customer service and outreach by ensuring that the service agents can meet the evolving customer requirements. The two platforms may appear similar but they deliver differentiated customer... Continue Reading

Are you an online retailer or a startup owner struggling to answer the many queries customers have about your product or service? Do you wish to provide information to prospects but without answering multiple phone calls?... Continue Reading

Both customer service software and call center software focus on one thing—customers. However, despite the similar audience, their functions are quite different. This report will identify the similarities and differences between the two categories to help... Continue Reading

Auto dialer software and predictive dialer software can often get confused as the same software category. However, there are major differences between the two. This report will identify the similarities and differences between the two software... Continue Reading

Chatbots are quickly becoming a cornerstone of customer experience. Curious what they are? Check out this comprehensive guide. According to Gartner’s Hype Cycle, chatbots are less than two years away from reaching a stable, accepted level... Continue Reading

Issues are always a possibility with projects and products. You, as a business owner, need to know how to uncover and resolve these problems as fast as possible so that your workflow is not affected. Issue... Continue Reading