Customer relationship management is about focusing your efforts on the customer, not the tools that enable customer care. Customer relationship management (CRM) can refer to both a business strategy for building customer relationships and the technological... Continue Reading
A recent study found that, on average, retailers only fully respond to customer help request emails 54% of the time. Yikes!! Do you know how your company measures up? If you’re unable to answer, have no fear! A Customer Relationship... Continue Reading
Smart Device Adoption Wallops All Expectations If there is any lingering doubt that mobility is a must-have in today’s customer care strategy, just take a look at some basic sales data: Nearly 326 million smart devices were sold... Continue Reading
Do you believe that customer service can be your best marketing tool? If you do, chances are that you will sail through the hardships of stiff competition. But if you don’t, and feel that your customer... Continue Reading
Our support staff here at PhaseWare has learned from our clients that there can be a big difference between phone support and live chat support. I looked for some additional information but using chat for complex customer support... Continue Reading
Good customer service can increase the probability of future purchases and boost long-term loyalty. If the service is both easy and useful customers may consider purchasing more products or services and they are much less likely... Continue Reading
