5 Best Free Call Center Software

Published October 25, 2021 by Kritika Tyagi

Maintaining communication with your leads and customers is crucial for your business. Whether you are reaching out to your customers, or your customers are trying to get in touch with you, your business needs a call... Continue Reading

4 Best Free Customer Loyalty Software for Small Businesses

Published August 23, 2021 by Ashish Upadhyay

As a small business owner, you must not be new to the struggles of building a loyal customer base and increasing customer retention. You may have a few loyalty campaigns, but managing them on your own... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

5 Best Zendesk Alternatives for Customer Service Management

Published March 5, 2021 by Gitanjali Maria

Zendesk has some great features, but it may not be suitable for all businesses. Here are the top five Zendesk alternatives to try. Jump to: EngageBay Freshdesk HelpCrunch Help Scout Kommunicate Having a strong customer service... Continue Reading

4 Best Customer Service Skills You Can’t Ignore

Published January 21, 2021 by Ankita Singh

Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they... Continue Reading

Develop These 3 Customer Service Competencies to Supercharge Customer Satisfaction

Published December 8, 2020 by Andrew Conrad

How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience,... Continue Reading

5 Top-Rated Small-Business Phone System Options

Published September 1, 2020 by Ankita Singh

Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky... Continue Reading

3 Best Free Softphone Software

Published June 9, 2020 by Pritam Tamang

Is your company looking to reduce costs related to business communication? If so, explore softphones that are cheaper communication tools than traditional phones. Software phones, also known as softphones, can help reduce call costs significantly. Your... Continue Reading

3 Help Desk Tools Best Reviewed for Ease of Use

Published January 15, 2020 by Kristen Bialik

Help desk agents are constantly solving problems—let other agents help you find the right help desk software through reviews. Help desk work is challenging—agents are tasked with solving a rapid stream of customer problems and they... Continue Reading

5 Call Center Interview Questions to Help Hire the Best

Published October 30, 2019 by Kristen Bialik

Asking the right questions is one step toward ensuring you make the right hires. Call centers suffer from high employee turnover rates. The mean annual attrition rate for U.S. contact centers was 31% in 2018, and... Continue Reading