4 Best Customer Service Skills You Can’t Ignore

Published January 21, 2021 by Ankita Singh

Move beyond traditional customer service skills. Here are the four best customer service skills to keep your customers happy and satisfied. Customers, these days, have high service expectations. They don’t just want solutions to their issues—they... Continue Reading

Develop These 3 Customer Service Competencies to Supercharge Customer Satisfaction

Published December 8, 2020 by Andrew Conrad

How do you develop organizational excellence in customer service? By developing employees who are excellent at customer service. You never know when you’re about to have an opportunity to make or break a customer service experience,... Continue Reading

5 Top-Rated Small-Business Phone System Options

Published September 1, 2020 by Ankita Singh

Use these top-rated small business phone systems to remain connected with your customers at all times. For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky... Continue Reading

3 Best Free Softphone Software

Published June 9, 2020 by Pritam Tamang

Is your company looking to reduce costs related to business communication? If so, explore softphones that are cheaper communication tools than traditional phones. Software phones, also known as softphones, can help reduce call costs significantly. Your... Continue Reading

5 Popular and Free Live Chat Software Tools

Published May 5, 2020 by Ankita Singh

These free tools allow you to address customer concerns quickly to boost satisfaction and increase retention. In 2019, 36% of U.S. shoppers used live chat to engage with customer service teams, making it one of the... Continue Reading

3 Help Desk Tools Best Reviewed for Ease of Use

Published January 15, 2020 by Kristen Bialik

Help desk agents are constantly solving problems—let other agents help you find the right help desk software through reviews. Help desk work is challenging—agents are tasked with solving a rapid stream of customer problems and they... Continue Reading

5 Call Center Interview Questions to Help Hire the Best

Published October 30, 2019 by Kristen Bialik

Asking the right questions is one step toward ensuring you make the right hires. Call centers suffer from high employee turnover rates. The mean annual attrition rate for U.S. contact centers was 31% in 2018, and... Continue Reading

How to Diagnose and Cure Your Customers’ Pain Points

Published October 16, 2019 by Kristen Bialik

Customer experience professionals can’t solve customer problems without knowing what they are. All businesses like to imagine their customers are having pain-free experiences. But sadly, that’s not the reality. About half (45%) of U.S. customers say... Continue Reading

Stop Wasting Vital Resources Over-Delivering to Your Customers

Published October 10, 2019 by Kristen Bialik

The age old advice to “under promise and over deliver” is flawed. Deliver on what actually matters to your customers. Business leaders have heard for years that they should under promise and over deliver, or exceed... Continue Reading

The Year Ahead: What Customers Want in Their In-Store and Online Experiences

Published September 25, 2019 by Kristen Bialik

What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed... Continue Reading