Capterra Logo
  • Software Categories
  • Search
  • Blogs
  • Customer Service Software

3 Best Free Customer Loyalty Software

Published Dec. 16, 2019 by Ankita Singh

Not having loyal customers is costly, but using software to manage customer loyalty doesn’t have to be. Customer loyalty programs are important for businesses to win repeat customers and new sales. Market findings show that surprise offers... Continue Reading

5 Call Center Interview Questions to Help Hire the Best

Published Oct. 30, 2019 by Kristen Bialik

Asking the right questions is one step toward ensuring you make the right hires. Call centers suffer from high employee turnover rates. The mean annual attrition rate for U.S. contact centers was 31% in 2018, and those... Continue Reading

Customer Service vs. Customer Experience: What’s the Difference?

header image shows a handshake icon on the left with a vs. symbol in the middle, and a ratings icon on the right

Published Oct. 24, 2019 by Kristen Bialik

Customer experience and customer service are related but distinct fields. Learn about their similarities and differences to improve both at your business. Imagine you’re browsing through online reviews of a restaurant. Chances are that many, if not... Continue Reading

How to Diagnose and Cure Your Customers’ Pain Points

header image shows a woman sitting in front of a computer with angry chat bubbles over the computer

Published Oct. 16, 2019 by Kristen Bialik

Customer experience professionals can’t solve customer problems without knowing what they are. All businesses like to imagine their customers are having pain-free experiences. But sadly, that’s not the reality. About half (45%) of U.S. customers say they had... Continue Reading

Stop Wasting Vital Resources Over-Delivering to Your Customers

header image shows a pot pouring water into an overflowing mug

Published Oct. 10, 2019 by Kristen Bialik

The age old advice to “under promise and over deliver” is flawed. Deliver on what actually matters to your customers. Business leaders have heard for years that they should under promise and over deliver, or exceed expectations.... Continue Reading

The Year Ahead: What Customers Want in Their In-Store and Online Experiences

a storefront and iphone showing two chat bubbles with a ghumbs up and red heart on a blue background

Published Sep. 25, 2019 by Kristen Bialik

What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed an online... Continue Reading

A Year in Customer Service: What Your Business Can Learn From Our Customer Service Survey

a green speech bubble with a thumbs up over a red speech bubble with a thumbs down on a blue background

Published Sep. 20, 2019 by Kristen Bialik

As service engagement channels proliferate, you need to know where your customers are and where they want to be. Our survey asked them. In the past year, how have your customers engaged with customer service, either yours... Continue Reading

5 Best Practices for Call Center Management Success

Published Sep. 16, 2019 by Cathy Reisenwitz

The only thing harder than working in a call center is managing one. Insanely high standards cause stress, and can lead to massive turnover rates. Sometimes it even seems like you’re being set up to fail, like... Continue Reading

A Year in CX: What Your Business Can Learn From Our Customer Experience Survey

Published Sep. 16, 2019 by Kristen Bialik

What makes a good customer experience? What makes a bad one? The results of our customer experience survey let you learn from the customers themselves. I’ve got good news and bad news for customer experience (CX) professionals. The... Continue Reading

5 Best Zendesk Alternatives for Customer Service Software

Published Jun. 26, 2019 by Gitanjali Maria

Zendesk has some great features, but it’s not suited for all businesses. Explore the top five Zendesk alternatives. Zendesk is a customer service solution that offers ticketing, omnichannel support, and customer self-service features. The tool is popular... Continue Reading

Newer Posts

Older Posts

Compare Help Desk Software

Find Software Now!

Follow Us

Blog Topics

  • Call Center
  • Complaint Management
  • CRM
  • Help Desk

About Capterra

  • Our Story
  • News
  • Careers
  • Privacy Policy

For Buyers

  • Categories
  • Resources
  • Blog
  • Review Software
  • FAQs

For Vendors

  • Program Overview
  • Advertise With Us
  • Testimonials
  • Vendor Login

Contact Us

  • Capterra Inc.
    1201 Wilson Blvd
    9th Floor
    Arlington, VA 22209
  • info@capterra.com