/ Articles by Ankita Singh

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Ankita Singh

Content Writer at Capterra, sharing insights about customer experience, CRM, and project management. MA in English from the University of Delhi, India. Aspiring to be the world’s best pasta chef. Work cited in publications such as Getfullyfunded and Proofhub. I love storytelling, socializing, and traveling.

Published February 25, 2021
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The other day, I had an argument with my flatmate. We were over-worked and blamed each other for not sharing responsibilities in the house. Neither of us kept our egos in check or cared to fix the problem. We simply stopped communicating.
Published January 21, 2021
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Customers, these days, have high service expectations. They don’t just want solutions to their issues—they also expect to be treated in a friendly way. That means your customer service reps must have good soft skills as well as up-to-date product knowledge.
Published October 21, 2020
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While remote working might mean reduced stress in some ways for employees, it can add to your stress as a business. Remote work brings concerns about employee productivity, having the right digital tools to complete tasks, and security (especially if any of your employees work on their personal devices).
Published September 1, 2020
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For a small business like yours, every customer call is important, but you’re no longer stuck with those old, bulky land phones that wouldn’t let you step away from your desk. You can now use advanced phone systems that allow you to make and receive calls from anywhere, even on your cellphone.
Published July 15, 2020
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In times of crisis, businesses often experience financial instability and the subsequent loss of customers. Simply focusing on scaling up or driving growth isn’t enough during such times. To ride out the storm, businesses must reevaluate their customer acquisition strategies to offer a positive client experience and retain loyal customers.
Published June 15, 2020
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Managing remote teams isn’t an easy job. While keeping projects on track is important, what’s equally important is engaging your employees and keeping them motivated about work. Otherwise, you’re highly likely to experience disengagement, attrition, and low productivity, among other issues.
Published June 12, 2020
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Imagine an emergency or a crisis that can prove to be dangerous for your employees or stakeholders. Wouldn’t you want to inform them about the crisis before it gets out of hand?
Published June 1, 2020
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No matter how big a brand is, it’ll not be able to attract the right talent if it fails to offer a flexible and comfortable interview experience to applicants. A streamlined interviewing process helps improve and maintain brand value in the job market and even sets businesses apart from their competitors.
Published January 7, 2020
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Eventbrite is a cloud-based event management and ticketing software that allows users to perform functions such as: Despite providing a wide range of features, Eventbrite may not be suitable for all businesses. So, it's important that buyers explore Eventbrite alternatives that can help them handle their unique event management and ticketing requirements.
Published December 17, 2019
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Too many articles claiming to have earth-shattering news about customer experience? Let the experts curate a shortlist for you. Here's what you need to know this week:
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