/ Articles by Brian Westfall
Brian Westfall is an associate principal analyst at Capterra, covering human resources, with a focus on recruiting, talent management, and employee engagement. Over the past decade, Brian’s research on the intersection of talent and technology has been featured in Bloomberg, Fortune, SHRM, TIME, and The Wall Street Journal. He also led a session - “Become Data-Driven Or Drown: Why Winners and Losers of The Next Recession Will Be Decided By Tech” - at the SHRM Talent Conference & Expo in 2023.
When he isn’t helping small and midsize businesses get the most out of their HR technology, Brian can be found playing with his two corgis or traveling the world.
Overcoming Time Differences, Language Barriers, and Culture Clashes To Optimize Global Team Collaboration
Published March 20, 2024
The rise of remote work has, in turn, led to a rise in companies hiring talent abroad. Even small businesses now find themselves employing workers in multiple countries, presenting unique challenges when these workers need to come together (remotely) to achieve organizational goals.
All Generations of Workers Agree: Software Needs To Be Fast and Easy To Use
Published February 27, 2024
In 2023, we found that 60% of business software buyers regretted at least one purchase made in the past 12 to 18 months. Many factors involving how software is found and evaluated influence this high rate of regret, but one mistake that buyers make far too often is choosing software that employees hate to use.
How HR Can Help the Overworked, Underappreciated Middle Manager
Published February 13, 2024
Meta and X (formerly Twitter) made headlines in 2023 by eliminating or demoting entire levels of middle management in a move that Meta CEO Mark Zuckerberg called “good for the industry.” As companies look for ways to remove inefficiencies and cut costs in 2024, should they follow in Big Tech’s footsteps and say goodbye to their middle managers?
Daycare Closures Have Impacted Millions of Working Parents in the U.S.—Here’s How Employers Can Provide Relief
Published December 12, 2023
It’s estimated that more than 70,000 child care programs in the U.S. will close as a result of federal, pandemic-era child care funding ending on September 30.
Capterra's 2024 Tech Trends Report: When It Comes to Avoiding a Bad Software Purchase, Your Business Size Matters
Published November 20, 2023
Regretful B2B software purchases are both common and costly, as we highlighted in our 2024 Tech Trends Report. We also find that the biggest setbacks that businesses experience from these regretful purchases vary based on one critical factor: their size.
2024 U.S. Tech Trends Report: 58% of Businesses Regret a Recent Software Purchase
Published November 7, 2023
Simply put, most U.S. businesses buy the wrong software. That’s according to Capterra’s 2024 Tech Trends Survey*, in which 58% of U.S. buyers say they regret at least one software purchase made in the past 12 to 18 months.
For Employees With Disabilities, Technology Accessibility Barely Gets a Passing Grade
Published October 31, 2023
In August 2023, there were 7.8 million employees in the U.S. with a disability—the highest number on record. More than ever, employers need to learn how to set these workers up for success in order to attract, retain, and help them reach full productivity.
Capterra's 2024 Tech Trends Report: An In-Depth Look at Software Purchase Regret
Published October 26, 2023
With technology being critical to the stability and growth of today’s businesses, it’s important that businesses are able to find, evaluate, and purchase the right tech for their needs every single time. But according to Capterra’s 2024 Tech Trends Survey*, which collected responses from nearly 3,500 businesses around the world, not only do businesses make software purchase decisions they end up regretting every now and then—they do so more often than not.
Be an Informed Buyer: Understanding the True Cost of Business Software
Published June 2, 2020; Modified September 29, 2023
Note: This article is intended to inform our readers about business-related concerns in the United States. It is in no way intended to provide financial advice or to endorse a specific course of action. For advice on your specific situation, consult your accountant or financial consultant.
Actually, 2023 Has Been A Great Year for DEI Programs
Published September 19, 2023
At the end of 2022, with a recession lurking around the corner and companies looking for areas to make deep spending cuts, corporate diversity, equity, and inclusion (DEI) programs emerged as a top candidate for the chopping block. After years of growth, it seemed like DEI programs would begin their decline in 2023.
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