Craig Klein is CEO and Founder of SalesNexus.com, a leading web based customer relationship management (CRM) and email marketing solution for sales teams. Craig’s a sales process guy. His passion is helping small businesses hire, train, measure and manage sales people through their sales process. Craig’s the author of “Grow Sales with Emails” and several other popular e-books. He is a contributor to Small Business Today Magazine and has appeared as a featured speaker at the TEANA 2012 Conference and many other exhibitions and conferences. Learn more from Craig here. Connect with Craig - @craigklein or on LinkedIn.