/ Articles by Cathy Reisenwitz

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Cathy Reisenwitz

Cathy Reisenwitz is a former Capterra analyst.

Published September 18, 2019
surgery_simulator
No one wants their surgeon to learn on them. In the past, surgeons practiced on animals and fruit: “As recently as five to 10 years ago, we bought chicken feet from grocers in Chinatown markets and had our residents practice techniques of tendon repair by suturing chicken flexor tendons," says Dr. Donald Bae, an orthopedic surgeon at Boston Children's Hospital.
Published September 17, 2019
legal_advice
So often, Googling “free X” gets you not-free results. Free legal advice is no exception. According to Moz, the first result in Google for “free legal advice” is FreeAdvice.com. Despite the name, to get an answer the site makes you go through four doorway pages. Then, right before you supposedly get an answer, you’re asked to give them your… credit card.
Published September 16, 2019
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The only thing harder than working in a call center is managing one. Insanely high standards cause stress, and can lead to massive turnover rates. Sometimes it even seems like you're being set up to fail, like when companies hire five managers for more than 400 agents.
Published August 16, 2018
HEAD-How_to_Recruit_Top_Sales_Talent_Without_Spending_a_Ton_Hero
Hiring salespeople is often among a business's biggest budget line items, even costing more than software. Hiring and training a replacement inside sales rep can cost businesses anywhere from $75,000-90,000, on average. Other sales positions? Up to $300,000.
Published August 3, 2018
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In a recent DePaul University survey, sales organizations reported that the average instance of employee turnover costs their company $97,690. A lot of factors contribute to turnover, of course, but in the sales world burnout—in particular—is a huge contributor.
Published July 31, 2018
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Customer service, according to Shep Hyken, is not a department. Hyken is a customer service and experience expert and is behind one of our 21 can't-miss customer service Twitter accounts.
Published July 24, 2018
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As a customer service manager, you've likely asked yourself what the essential skills for customer service are and whether they truly can be taught. The answer to the latter question is an unequivocal "yes."
Published July 12, 2018
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Sears recently selected GoToAssist as the company's remote support tool of choice to connect field service technicians with the company's master technicians.
Published July 10, 2018
HEAD-The_Top_16_Free_and_Open_Source_Business_Intelligence_Software_Hero_no_text
Generating qualified leads ain't easy. This is especially true for SMBs, which don't have the workforce, budget, lists, or connections to draw tons of sales prospects into the sales pipeline.
Published July 5, 2018
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There's at least one thing Pinterest fails and customer service fails have in common: Someone usually didn't get the measurements right. For example, Comcast can easily measure the extra revenue they bring in from a deceptive pricing model. What's harder to measure—but equally important—is the impact these practices have on customer loyalty and PR.
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