/ Articles by Haresh Gangwani

Haresh Gangwani

Haresh Gangwani is the co-founder and CEO of Bolstra, a Customer Success management platform. Prior to founding Bolstra, Haresh spent 15 years at Aprimo, Inc in roles ranging from Product Strategy to Business Development. A constant evangelist for customer engagement and success, Haresh is passionate about helping other SaaS companies deliver the best possible experiences for their customers.

3 Crucial Capacity Planning Considerations for Customer Success

Published January 11, 2018

When you ask your COO or CFO about capacity planning for your customer success team, they're generally going to be conflicted. At least that's what I've found in my experience as CEO of a customer success management platform company. C-suite executives are completely on board with investing in a customer success team but they also feel pressure to avoid dramatically adding to their cost of goods sold.