Lauren Spiller

Articles by Lauren Spiller

Lauren Spiller

Lauren Spiller

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Lauren Spiller is a Senior Content Writer at Capterra, covering customer management, customer service, and customer experience with a focus on customer acquisition through SEO. She has an MA in Rhetoric and Composition from Texas State University and has presented her work at the European Writing Centers Association, Canadian Writing Centres Association, and the International Writing Centers Association conferences. She is currently developing content for a workshop series on SEO writing. She loves to cook and spend time outdoors around Austin, Texas.

10 CRM Features and Why You Need Them

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For a successful business, it doesn’t get much more essential than customer relationship management. This crucial, time-consuming, and tedious task is also prone to human error. We’ve all suffered on the customer side of things, bouncing... Continue Reading
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