Lauren Spiller

Articles by Lauren Spiller

Lauren Spiller

Lauren Spiller

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Senior Content Writer @ Capterra, sharing insights about CRM and CX. M.A., Texas State University. Home cook. Cleveland, Ohio native, based in Austin, TX. I ruin song lyrics by making them about my cats.

10 CRM Features and Why You Need Them

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For a successful business, it doesn’t get much more essential than customer relationship management. This crucial, time-consuming, and tedious task is also prone to human error. We’ve all suffered on the customer side of things, bouncing... Continue Reading
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