Articles by Olivia Montgomery, PMP

Olivia Montgomery, PMP

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Olivia Montgomery is an associate principal analyst at Capterra, covering IT project management and supply chains, with a focus on the benefits of a closely-aligned IT team with operations to drive digital transformation. Olivia pulls from her experience as an IT PMO leader and her humanities studies to deliver data-driven insights for small-business leaders. Her work has been published in Forbes, CIO Dive, The Digital Project Manager, and TechRepublic. When not researching tech trends, you can find her jumping horses or re-watching Jurassic Park.

Consumer Expectations for Sustainability Are Accelerating Despite Inflation

Published September 15, 2022 by Olivia Montgomery, PMP

In 2022, 95% of surveyed consumers consider the sustainability of a product to be important. And more consumers are putting their money where their mouth is: 84% of these consumers have purchased a sustainable product in... Continue Reading

60% of Small Businesses Had Shipments Stolen in the Past Year—These 6 Tips Will Keep Your Cargo Safe

Published July 7, 2022 by Olivia Montgomery, PMP

Increased supply chain bottlenecks and rising financial stress have set the stage for the highest levels of cargo theft seen yet. As more goods are staged at loading docks and left unattended in warehouses, along with... Continue Reading

Emotional Intelligence Leads to Project Management Success

Published January 17, 2022 by Olivia Montgomery, PMP

In a recent survey, we found that emotionally intelligent project managers (PMs) are about 11% more successful at managing processes, engaging stakeholders, avoiding scope creep, and efficiently using resources compared to PMs who lack this skill.... Continue Reading

Attention Retailers: Here’s What You Should Be Doing About Sustainability Now

Published December 1, 2021 by Olivia Montgomery, PMP

We’ll share the sustainability factors consumers want to help inform your product design and production strategy to meet their new demands. *With contribution by Agnes Teh Stubbs Should your small retail business be making everything locally?... Continue Reading

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Rediscover the Strengths of Traditional Project Management

Published June 21, 2021 by Olivia Montgomery, PMP

Agile has been great for tech and startups, but many projects need the linear approach of traditional project management. Here’s why. Don’t make the mistake of thinking that traditional project management is somehow subpar or even... Continue Reading

What is DACI: An Explainer

Published May 24, 2021 by Olivia Montgomery, PMP

A DACI matrix is your best tool for making quick and effective decisions during any project. We’ll explain why and give you 5 tips for creating one. Project managers tend to be the “measure twice, cut... Continue Reading

The Future of Project Management is Hybrid

Published May 18, 2021 by Olivia Montgomery, PMP

Hybrid teams, hybrid PM methodologies, and hybrid project leaders. Here’s the what, why, and how of how to help drive the future of project management. Today, one in four projects have a less than 50% chance... Continue Reading

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5 Inclusivity Scenarios You Need to Design For

Published January 8, 2021 by Olivia Montgomery, PMP

Not everyone has the same online experience and capabilities. Don’t alienate potential new customers when there are simple ways to accommodate for many common issues. Read the full report from our survey: It’s Time to Optimize... Continue Reading

It’s Time to Optimize Your Digital Experience to Meet Customer Expectations

Published November 24, 2020 by Olivia Montgomery, PMP

For professional service providers, an inclusive digital experience will bring long-term success. Consumers are familiar with online shopping and digital marketing, but working online with a lawyer or an accountant is still a pretty new experience.... Continue Reading

New Remote Work Skills Small Businesses Should Be Developing

Published August 28, 2020 by Olivia Montgomery, PMP

Your business operates differently than it did pre-COVID-19. The job of customer service now requires a certain level of tech-savvy. An online storefront and marketing approach requires a different skill set than a brick-and-mortar business typically... Continue Reading

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Articles by Olivia Montgomery, PMP

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