Ryan Luedecke is the online community manager at Mojo Helpdesk. Currently he’s obsessed with learning how to play guitar, increasing his vertical leap, and growing the Mojo community. You can read his stuff here.
When I started working at Mojo Helpdesk I made a comment during a meeting that raised some eyebrows. I thought ticket tracking systems were redundant with email and unnecessary for most people. That was blasphemy considering... Continue Reading