/ Articles by Zach Capers

All companies face challenges during the software purchase process, but Capterra’s 2024 Tech Trends Survey finds that hurdles are highest for businesses experiencing an accelerated growth phase (often startups).

Data classification is an essential strategy business leaders must leverage to protect their company. But Capterra's 2023 Data Management Survey* finds that two in three (67%) businesses with a data classification program report a data breach within the last two years, and a quarter of those same respondents report multiple breaches.

Your business probably has a room somewhere full of old computers, routers, and other assorted IT hardware that's been sitting around for who knows how long (our research says 2.7 years on average). When the time comes, what should be done with all of your aging technology?

It’s often been said that employees are the weakest link in your security chain—but our latest research suggests the weakest link might be somewhere in your software supply chain. Capterra’s 2023 Software Supply Chain Survey* finds that 61% of companies have been impacted by a supply chain attack in the last 12 months.

Insider attacks plague 71% of businesses, according to Capterra’s 2023 Insider Threats Survey*. Our research also finds that 79% say insider attacks, such as fraud, sabotage, and data theft, take longer to detect than outside attacks—a factor that magnifies the impact of insider attacks on your company’s finances, reputation, and competitiveness.

If you’re looking for new business software, chances are security is a major factor in your decision-making process. According to Capterra’s 2023 Security Features Survey*, half (50%) of all U.S. software buyers consider security as influential in the buying process—more than any other factor. Security also plays a factor in companies deciding to discontinue the use of software—nearly half (45%) have stopped using a specific software platform due to security concerns.

Being caught flat footed in the midst of a crisis can compound problems, confuse stakeholders, and damage your company’s reputation. That’s why all business leaders need to be ready to respond to everything from a cyberattack to a natural disaster. But according to Capterra’s 2023 Crisis Communications Survey*, less than half of U.S. businesses can say that they are adequately prepared to communicate during a crisis.

The same devices that your employees use to access sensitive business systems are being increasingly subjected to SMS scams that cybercriminals use to spread malware, overcome network authentication measures, and manipulate employees with social engineering tactics.

To service clients efficiently and maintain competitiveness in a crowded field, IT services companies must constantly strive for greater productivity—a goal often achieved by purchasing new software. But the purchase process isn’t exactly straightforward. Capterra’s 2023 SMB Software Buying Trends Survey finds that IT services companies take an average of five months to evaluate, select, and finalize the purchase of new software or technology.