Check out value-for-money and functionality ratings for call center tools.
We hear from software buyers time and again that price and functionality are two of their top considerations when investing in call center software. Budget is a consideration for most businesses, but affordability alone doesn't make a product valuable—it must also offer the required functionality.
Call center software helps organizations manage inbound and outbound communications with customers and prospects. Call center software pricing can range from $15 to over $150 per user per month. Read this buyers guide to further understand the system’s benefits, considerations when buying this type of tool, and more.
Below, we’ve ranked the top call center software products based on user reviews—those with the highest ratings for both value for money and functionality. We’ve also included the starting price and functionality details for each product.
Call center software with the highest value-for-money and functionality ratings
The graph below shows call center tools that offer the best value for money and functionality, according to user ratings. Products are arranged in increasing order of their value-for-money ratings (bottom to top) and functionality ratings (left to right).
Note: While products in the top-right zone of the graph rank higher in terms of both functionality and value-for-money ratings, all products in this graph are top-rated call center software solutions.
Price comparison for top-rated call center software
The cost of call center software may vary based on the number of users, features, or other factors, and comparing pricing for multiple products can be time-consuming. We’ve created a table to highlight how different call center tools stack up against each other in terms of starting price, free trial, and freemium versions—allowing you to compare these products side by side.
From the products mapped on the scatter plot above, only those with publicly available pricing information on vendor websites are listed in the price comparison table below. They are arranged in decreasing order of their combined ratings—value for money plus functionality.
Note: The pricing included in this table is for the entry-level/lowest-priced offering (discounted pricing not considered) found on vendor websites as of December 21, 2023.
1. Squaretalk
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $15 per user, per month for a minimum of five users (billed annually).
Features available at starting price: The starter pack offers features such as cloud private branch exchange (PBXc), real-time client dashboard, interactive voice response (IVR), automated call distribution (ACD), call routing, unlimited inbound channels, call queuing, and queue callback.
Cost to upgrade: $30 per user, per month for a minimum of eight users (billed annually).
Features available in advanced versions: In addition to the starter features, advanced versions offer features such as predictive dialing, outbound routing, answering machine detection, lead recycling, appointment call automation, agent ranking by skills, and campaign and list management.
2. Acefone
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $18 per user, per month for minimum four users (billed annually).
Features available at starting price: The starter pack offers features such as a local U.S. number, unlimited U.S./Canada calling, voicemail to email, 24/7 customer support, real-time call monitoring, multi-level auto-attendant, analytics and reporting, and audio conferencing (dial in).
Cost to upgrade: $20 per user, per month for minimum four users (billed annually).
Features available in advanced versions: In addition to the features of the starter plan, the advanced versions include dedicated account managers, personalized set-up, call recording, free number porting, IP desk phone compatibility, and unlimited ring groups.
3. ZIWO
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $30 per user, per month for minimum three users (billed annually).
Features available at starting price: The starter pack offers features such as cloud PBX, standard IVR, inbound roaming agent, and direct inward dialing (DID).
Cost to upgrade: $82 per user, per month (billed annually).
Features available in advanced versions: In addition to the features offered at starting price, advanced versions include features such as a web app, ACD (automatic call distribution), call recordings, and call whispering.
4. Ringover
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $21 per user, per month (billed annually).
Features available at starting price: The starter plan offers features such as unlimited calls to 90 destinations, local numbers from 43 countries, mobile, web, and desktop applications, IVR, call forwarding, call logs and recordings, click-to-call, video conferencing, and instant messaging.
Cost to upgrade: $44 per user, per month (billed annually).
Features available in advanced versions: In addition to starting plan features, advanced versions include features such as local numbers from 65 countries, smart routing, call groups, call queues, double listening, and call whispering.
5. NICE CXone
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $71 per agent, per month (billed monthly).
Features available at starting price: The starter plan offers features such as unified administration and user interface, digital agent routing for 30+ channels, dedicated agent and supervisor workspace, prebuilt data visualization dashboard and reports, and digital recording and storage.
Cost to upgrade: $94 per agent, per month (billed monthly).
Features available in advanced versions: In addition to the starting plan features, advanced versions include features such as universal queue with concurrent interaction handling, self-service via voice IVR with no-code configuration, prebuilt and customizable cross-domain dashboards and reports, voice recording and storage, and support voice calls for live agents.
6. Genesys Cloud CX
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $75 per named user, per month (billed monthly).
Features available at starting price: The starter plan offers features such as speech-enabled IVR, voicebots, inbound voice routing, voicemail, call back (IVR and web), outbound voice campaigns, inbound/outbound blending, unified communications, interaction recording, and screen recording.
Cost to upgrade: $95 per named user, per month (billed monthly).
Features available in advanced versions: In addition to the base features, upgrade plans offer features such as chatbots, unlimited chat and email routing, web messaging, web app, digital outbound campaigns, quality management, and compliance.
7. CallTrackingMetrics
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $36 per month for unlimited users (billed annually).
Features available at starting price: The starter plan offers features such as local and toll-free tracking numbers in 80 countries, the ability to attribute calls and texts to their source, standard call recording, call forwarding, IVR routing, inbound and outbound text campaigns, and access to knowledge base, training library, and ticket hub.
Cost to upgrade: $99 per month for unlimited users (billed annually).
Features available in advanced versions: The advanced versions offer the same as the starting plan’s features in addition to smart routing, geographic routing, call queues, post-call agent surveys, estimated wait time announcements, agent call scripts, and live chat.
8. Twilio
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $150 per user, per month (billed annually).
Features available at starting price: The starter package includes features such as call routing, custom interactive voice response (IVR), omnichannel engagement, custom dashboards, and allows users to use the current PSTN (publicly switched telephone network) voice carrier and phone number.
Cost to upgrade: Not applicable.
Features available in advanced versions: All features are available in a single plan.
9. CallHippo
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $16 per user, per month (billed annually). Ideal for a small team.
Features available at starting price: The starter pack offers features such as one free standard number, voicemail, shared inbox, skill-based call routing, paid call recording, and campaign management.
Cost to upgrade: $24 per user, per month (billed annually). Ideal for a fast-growing team.
Features available in advanced versions: Advanced versions offer the same as starting plan features while including role-based access control, free call recording, IVR, live call, call queuing, call reminder, call cascading, holiday routing, call tagging, and pause-resume recording.
10. PhoneBurner
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $127 per user, per month (billed annually).
Features available at starting price: The starter pack offers features such as unlimited dialing minutes, one-click voicemails, call transferring, workflow automation, sales cadence, email sending and tracking, call tracking and analytics, 30-day storage of call recordings, and lead distribution.
Cost to upgrade: $152 per user, per month (billed annually).
Features available in advanced versions: In addition to base features, advanced versions include features such as click-to-call, live call monitoring, live call coaching, and 90-day storage of call recordings.
11. Talkdesk
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $75 per user, per month (billed annually).
Features available at starting price: The starter plan offers features such as voice engagement, call routing, live dashboards, knowledge management, virtual agent, and APIs.
Cost to upgrade: $95 per user, per month (billed annually).
Features available in advanced versions: Advanced versions offer the same as starting price features along with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
12. JustCall
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $19 per user, per month for a minimum of one user (billed annually).
Features available at starting price: The starter plan offer features such as outbound calling, unlimited inbound calling, voicemail, call hold, call analytics, mobile and desktop applications, advanced appointment scheduling, custom call wrap-ups, auto dialer, predictive dialer, call forwarding, call tracking and recording, and concurrent calls.
Cost to upgrade: $29 per user, per month for a minimum of two users (billed annually).
Features available in advanced versions: Advanced versions include all the base plan features in addition to toll free numbers, call transcription, call summary, IVR, call queues, user groups, and role-based access control.
13. GoTo Connect
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $27 per user, per month (billed annually).
Features available at starting price: The starter plan offers features such as existing number porting, calls from any device anywhere, call routing, unlimited extensions, call forwarding, team messaging, and audio conferencing.
Cost to upgrade: $32 per user, per month (billed annually).
Features available in advanced versions: All the base plan features are available in advanced versions. However, this plan includes additional features such as hot desking, eFax, free international calling to 50+ countries, voicemail to email, call management, paging, and call recording.
14. Aircall
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $30 per license for minimum three users (billed annually).
Features available at starting price: The key features of the starter plan are unlimited inbound calls, unlimited outbound calls in the U.S. and Canada, computer telephony integration (CTI), custom music and messages, call queuing, IVR (vocal server), call routing, call distribution rules, shared contacts, and call recording.
Cost to upgrade: $50 per license for minimum three users (billed annually).
Features available in advanced versions: All the base plan features are included in addition to queue call back, call whispering, mandatory tagging, live feed, call analytics, power dialer, and dedicated account manager.
15. CloudTalk
We selected products for this article based on their average ratings as of December 2023; however, the article displays each product’s current average rating, which may differ if more reviews have been left since our analysis.
Trial/Free Version
- Free Trial
- Free Version
Overall rating
Value-for-money rating
Functionality rating
Device compatibility
Starting price: $25 per user, per month (billed annually).
Features available at starting price: The starter plan offers unlimited inbound and intracompany calls, click to call, automated call distribution (ACD), and call queuing.
Cost to upgrade: $30 per user, per month (billed annually).
Features available in advanced versions: In addition to the starter features, advanced versions include real-time client dashboard, skill-based routing, smart queuing, and workflow automation.
Check out our Capterra Shortlist for call center software to view the highest-rated and most popular products.
Call center software pricing models and related costs
Understand the common pricing models for call center software:
Perpetual license: You pay an upfront sum for the license in order to own the call center tool and use it in perpetuity. This is the more traditional model and is most common with on-premise applications.
Subscription: You pay a monthly fee to use the software for a specific amount of time. Subscription-based pricing has gained popularity, thanks to the increased adoption of the cloud-based model.
Open source license: Open source licenses are usually free of charge, which reduces your upfront investment. Implementation, integration, and ongoing maintenance, however, can be major expenses.
Watch out for these often overlooked costs:
Data migration: While this can be done in-house, you might want to pay the vendor to transfer your existing software data to the new system.
Training: Web-based training is often included in your plan, but vendors might charge for in-person training.
Hardware and IT: This could be a major expense for on-premise software buyers who need their own servers.
Maintenance and upgrades: Some vendors charge for updates, patches, upgrades, and other maintenance activities.