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Capterra Value Report: A Price Comparison Guide for Call Center Software

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Compare pricing for the top call center software products with the highest value-for-money and functionality ratings.

We hear from software buyers time and again that two of their top considerations when investing in a new call center software solution are price and functionality. Budget is a constraint for most businesses, but affordability alone doesn’t make a product valuable—it must also offer the functionality you need.

In this report, we’ve ranked the most valuable call center software products based on user reviews: those with the highest marks for both value for money and functionality. We also break down the starting cost and relevant pricing details for each product.

Top call center software rated on value for money and functionality

The scatter-plot graphic below shows call center products that have the highest value-for-money and functionality ratings based on user reviews in Capterra’s software directory. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right).

Note: While call center products in the top-right zone of the graph rank higher in terms of both the functionality and the value-for-money rating, all products in this graph are top-rated.

Price comparison for highly rated call center software

Comparing pricing and features for multiple software solutions can prove to be a tough task. To help you out, we’ve created a table to highlight how different call center software products stack up against each other in terms of starting price, free trials, and free versions, allowing you to compare these products all in one place.

Note: The products in the above table are taken from the scatter plot (for which the pricing information is available publicly). These products are arranged in alphabetical order and the pricing included in this table is for the entry-level/lowest-priced offering (discounted pricing not considered) found on vendor websites as of March 24, 2022. The cost of these call center software products may vary based on the number of users, number of features, or other factors.

1. Acefone

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.7

Functionality rating:

4.6

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Call history in </span><a href="https://www.capterra.com/p/222073/Acefone/"><span style="font-weight: 400;">Acefone</span></a></p>

Acefone is a cloud-based voice-over-internet protocol (VoIP) phone system designed for businesses of all sizes. The software offers features including a business phone number, call forwarding, mobile and desktop apps, unlimited inbound minutes, and call transfer.

Starting price: Starts at $10 per user, per month with monthly or annual payment options.

Features available at a higher price: Advanced versions of Acefone offer unlimited outbound minutes, unlimited SMS, call recording, call announcement, and more.

2. Aircall

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.2

Functionality rating:

4.3

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Analytics in </span><a href="https://www.capterra.com/p/226458/Aircall/"><span style="font-weight: 400;">Aircall</span></a></p>

Aircall is a call center solution designed for customer-centric teams and offers features such as call queuing, parallel calls, time-based routing, call conferencing, voicemail, call routing, interactive voice response, virtual call center, and collaboration.

Starting price: Starts at $30 per user, per month with monthly or annual payment options.

Features available at a higher price: Advanced versions of Aircall offer features such as custom analytics, custom onboarding, advanced reporting, live call monitoring, and call tagging.

3. AVOXI

Visit Website
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.6

Functionality rating:

4.7

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Analytics in </span><a href="https://www.capterra.com/p/178939/AVOXI-Genius/"><span style="font-weight: 400;">AVOXI</span></a></p>

AVOXI is a cloud-based voice and messaging platform that offers features such as advanced call routing, call monitoring, click to call, virtual attendant, porting, business intelligence reports, and session initiation protocol (SIP) forwarding.

Starting price: Starts at $20 per user, per month with unlimited concurrent calls available.

Features available at a higher price: Advanced versions of AVOXI offer features such as queue callback, live monitoring, skill-based routing, unlimited storage, agent webphone, and more.

4. CallHippo

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Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.0

Functionality rating:

4.3

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/159578/CallHippo/"><span style="font-weight: 400;">CallHippo</span></a></p>

CallHippo is a virtual phone system designed for businesses of all sizes. The software offers functionalities including business phone systems, dashboard, speech analytics, call tracking, and voice broadcasting.

Starting price: Starts at $16 per user, per month with monthly and annual payment options available.

Features available at a higher price: Advanced versions of CallHippo offer features such as live call, after-call work, call cascading, holiday routing, call whisper, conference calling, power dialer, and unlimited free dashboard users.

5. CallTrackingMetrics

Visit Website
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.6

Functionality rating:

4.6

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Call logs in </span><a href="https://www.capterra.com/p/152004/Call-tracking-software/"><span style="font-weight: 400;">CallTrackingMetrics</span></a></p>

CallTrackingMetrics is a marketing analytics and attribution software solution that offers features including call tracking, call automation, analytics, unified communications, text messaging, online form submissions, and more.

Starting price: Starts at $36 per month, with monthly and annual payment options available.

Features available at a higher price: Advanced versions of CallTrackingMetrics offer features such as client signup pages, smart routing, geographic routing, weight-based routing, routing tables, call queues, and agent call scripts.

6. CloudCall

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.2

Functionality rating:

4.5

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Contact record in </span><a href="https://www.capterra.com/p/220731/CloudCall/"><span style="font-weight: 400;">CloudCall</span></a></p>

CloudCall is a computer telephony integration solution for customer relationship management (CRM) that includes features such as click to dial, voicemail drop, call recordings, inbound screen pops, calling groups, and automatic call distribution (ACD).

Starting price: Starts at $19.80 per user, per month with unlimited inbound calls available.

Features available at a higher price: Advanced versions of CloudCall offer queue callback, in-call consent, power dialer, and voicemail drop.

7. Dialpad

Visit Website
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.5

Functionality rating:

4.5

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Analytics and calls in </span><a href="https://www.capterra.com/p/190976/Dialpad-Sell/"><span style="font-weight: 400;">Dialpad</span></a></p>

Dialpad is a cloud communication platform designed for team and customer communications. The software offers apps for business communications, meetings, contact center, and sales dialer.

Starting price: Starts at $15 per user, per month, with monthly and annual payment options.

Features available at a higher price: Advanced versions of Dialpad offer unlimited meetings, hold queues, international SMS, unlimited office locations, desk phone support, and unlimited ring groups.

8. Genesys Cloud CX

Visit Website
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.3

Functionality rating:

4.2

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Contact center in </span><a href="https://www.capterra.com/p/179417/Genesys-Cloud/"><span style="font-weight: 400;">Genesys Cloud CX</span></a></p>

Genesys Cloud CX is a cloud-based customer experience software that offers features such as automated routing, automatic call distribution, cloud security, customer self-service, inbound contact center, and interactive voice response (IVR).

Starting price: Starts at $75 per month, with hourly payment options also available.

Features available at a higher price: Advanced versions of Genesys Cloud CX offer AI-powered customer engagement, workforce engagement management, voice transcription minutes, and comprehensive digital channels.

9. GoTo Connect

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Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.3

Functionality rating:

4.2

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Collaboration in </span><a href="https://www.capterra.com/p/222025/GoToConnect/"><span style="font-weight: 400;">GoTo Connect</span></a></p>

GoTo Connect is a cloud phone system and virtual meeting platform with features such as call forwarding, call on hold, call routing, cloud private branch exchange (PBX), virtual fax, virtual voicemail, custom messages, and number porting.

Starting price: Starts at $22 per user, per month, which includes up to 20 users and local/toll-free number options. The software has monthly and annual payment options also available.

Features available at a higher price: Advanced versions of GoTo Connect include unlimited users, unlimited auto attendants, video meetings, CRM integrations, and an advanced contact center.

10. Kixie PowerCall

Visit Website
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.8

Functionality rating:

4.8

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Call Reporting in </span><a href="https://www.capterra.com/p/135636/Kixie-PowerCall/"><span style="font-weight: 400;">Kixie PowerCall</span></a></p>

Kixie PowerCall is a sales engagement platform that offers features including call recordings, voicemail drop, reporting insights, CRM integrations, custom call dispositions, screen pops, and click to call.

Starting price: Starts at $35 per month (billed quarterly), with per-minute pricing also available.

Features available at a higher price: Advanced versions of Kixie PowerCall include intelligent autodialer, inbound call queues, text templates, live call coaching, instant website lead caller, voicemail drop, and automatic answer detection.

11. PhoneBurner

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Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.8

Functionality rating:

4.8

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Reports in </span><a href="https://www.capterra.com/p/223601/PhoneBurner/"><span style="font-weight: 400;">PhoneBurner</span></a></p>

PhoneBurner is a sales dialer tool that offers features such as power dialer, workflow automation, lead management, virtual phone service, collaborative onboarding, integrations, and reporting.

Starting price: Starts at $124 per user, per month with monthly and annual payment options.

Features available at a higher price: Advanced versions of PhoneBurner offer SMS text messaging, dedicated inbound number, live call listen-in, and unlimited call recording storage.

12. Primo Dialler

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.8

Functionality rating:

4.8

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Reporting in </span><a href="https://www.capterra.com/p/221059/Primo-Dialler/"><span style="font-weight: 400;">Primo Dialler</span></a></p>

Primo Dialler is a call center solution that offers features such as IVR builder, custom integration, outbound and inbound SMS management, real-time reporting, call recording, IVR, skills-based routing, and advanced scripting.

Starting price: Starts at $80 per month with unlimited calls. Pay-as-you-go pricing also available.

Features available at a higher price: Primo Dialler includes all the features in its starting pricing range.

13. Ringover

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Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.5

Functionality rating:

4.5

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Integrations in </span><a href="https://www.capterra.com/p/220881/RingOver/"><span style="font-weight: 400;">Ringover</span></a></p>

Ringover is a VoIP and business cloud phone system that offers features such as call recording, call monitoring, advanced call routing, power dialer, screen sharing, integrations, conference call, and video conferencing.

Starting price: Starts at $24 per user, per month with monthly and annual payment options.

Features available at a higher price: Advanced versions of Ringover offer features such as live call monitoring, advanced analytics, call reporting, one-on-one coaching, and integrations.

14. Talkdesk

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.5

Functionality rating:

4.3

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/224358/Talkdesk/"><span style="font-weight: 400;">Talkdesk</span></a></p>

Talkdesk is a cloud-based contact center and artificial intelligence software that offers features such as voice engagement, real-time dashboards, virtual agent, employee collaboration, customer-experience analytics, workforce engagement, and omnichannel engagement.

Starting price: Starts at $75 per user, per month, with a minimum 3-year commitment. Per-hour login consumption pricing and concurrent pricing are also available.

Features available at a higher price: Advanced versions of Talkdesk offer digital engagement, quality management, screen recording, automated notifications, and performance management.

15. Toky

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Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.2

Functionality rating:

4.1

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/156115/Toky/"><span style="font-weight: 400;">Toky</span></a></p>

Toky is a business phone system that offers features such as power dialer, live calls, call monitoring, ring strategy, voicemail drop, click to call, speech to text, IVR phone trees, and unlimited inbound calls.

Starting price: Starts at $20 per agent, per month, with monthly and annual payment options available.

Features available at a higher price: Advanced versions of Toky offer features such as unlimited call recordings, SIP trunking support, salesforce integration, and a dialer bot.

16. UJET

View Profile
Trial/Free Version:
Free Trial
Free Version
Value-for-money rating:

4.6

Functionality rating:

4.3

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/164070/UJET/"><span style="font-weight: 400;">UJET</span></a></p>

UJET is a contact center software solution that offers features including reporting, dashboards, CRM adapter, voice public switched telephone network (PSTN), and standard support.

Starting price: Starts at $65 per month, which includes support for inbound calls over PSTN.

Features available at a higher price: Advanced versions of UJET offer features such as advanced reporting, advanced dashboards, SMS blending, web and mobile chat, and a mobile software development kit (SDK).

If you want to explore more call center tools, please visit our call center category page.

How did we choose these products? We didn’t—you did

To find your ideal software match, you need information you can trust so you can save time, stay on budget, and focus more energy on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.

In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.


​​​​At Capterra, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.

To be considered for this list, products have to:

  1. Have at least 20 unique product reviews published on Capterra within the past two years, as of March 24, 2022.
  2. Meet our definition of call center software to be considered as a market fit: “Call center software helps organizations manage inbound and outbound communications with customers and prospects across a variety of channels (e.g., voice, live chat, social media). Also commonly referred to as “contact center”.”
  3. The top 25 products that met the above criteria were mapped on a scatter plot as per their value-for-money and functionality ratings.
  4. From these 25 products, only those with publicly available pricing information on the vendor website were included in the price comparison table. Therefore, the price comparison table is a subset of the scatter plot.

Note: The pricing included in the price comparison table is for the base product plan found on vendor websites as of March 24, 2022. This data may have changed since publication and may not reflect current conditions.

Methodology:

The capterra value report highlights the most reviewed products based on value for money and functionality ratings from end users. This data may have changed since publication and may not reflect current conditions.

For further information on pricing for a particular product, please see the vendor websites.


Looking for Call Center software? Check out Capterra's list of the best Call Center software solutions.

About the Author

Priyanka Aggarwal

Priyanka Aggarwal

Priyanka Aggarwal is a Senior Market Research Specialist at Capterra. She provides expert insights and helps small businesses identify the right software for their needs by analyzing user reviews. She is a tech enthusiast and covers emerging technology trends in different industries. She enjoys exploring social media trends and loves trying new food.

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