Don’t Make these 3 Mistakes When Buying Field Service Software

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One third of all software buyers find themselves confused, frustrated and overwhelmed at some point during the buying process, according to a recent poll conducted by Capterra. 3 mistakes buying fsm

How can you avoid these feelings of frustration over picking the right solution? You learn from their mistakes! After speaking with tons of recent software buyers, I created a list of the three biggest mistakes buyers make, and how you can avoid them.

1) Buying Without Identifying Needs

Field Service Management Software can automate manual tasks and increase efficiency when implemented properly. There are so many different features available that unless you identify the problem your company needs to solve, you could end up purchasing a solution that includes flashy features you never use, and ultimately drive up cost. Develop a list of must-haves and  nice-to-haves before reaching out to software vendors so you have an idea of what you are looking for to get the highest ROI.

2) Avoiding Demonstrations and Not Shopping Around

Because implementing software impacts almost every aspect of your company, neglecting to compare features of similar products is an extremely costly mistake. You should complete a demonstration of each software product before purchasing one. Depending only on industry and word of mouth recommendations will prevent you from getting a personalized solution and could have you looking for new software within a few months. Soft Resources lists “buying the same software as your industry peers” as the most deadly mistake in software selection. Create a short list of software that meets all your company needs and demo each product in order to make an educated and personalized decision.

3) Not Becoming Familiar with the Vendor’s Support Department

By the time you complete your demonstrations and decide to purchase a product, it is likely you have a few different contacts from the vendor’s sales department. But who will be your point of contact after the purchase is made? How easy will it be to get in touch with someone if you have questions? According to Business Know-how, it is imperative to ask the location and hours of operation of the support department, in order to manage user expectations. Knowing if a company has a “passive” or “active” support system will give you peace of mind when an urgent situation or quick answer is needed.

Since your company is unique, the software features you implement should be as well. Knowing what you are looking to get out of your software, and demoing the options available will help you make the most educated purchase decision and allow you to see the biggest return on investment.

Are there any other issues or costly mistakes software buyers should avoid? Add them in the comments below!

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

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About the Author


Sara Hartanov

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Sara is a Marketing Adviser at Capterra. She serves as an outside marketing consultant to nearly 300 B2B software vendors, specializing in website optimization and lead generation best practices. In her free time, Sara enjoys traveling, cooking and cheering on the South Carolina Gamecocks!


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