What Will Field Service Management Software Actually Cost You?

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You may be seeing many different price ranges while looking around for field service management software, but what does it all mean? There are many different structures, fees for add-ons, and support costs, and it’s hard to calculate what it will really cost you.

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To help you navigate the array of pricing possibilities, here is a list of the different pricing models and cost drivers you can expect to find when looking for software to manage your field service business.

1. Pay-Per-Franchise or Location

This is a pricing model where you pay a certain fee per franchisee or location. Typically there is a monthly fee as well as a one-time setup fee.

Price range: These systems can range in price from around $30-$200 per month per franchise/location, with setup fees that can be as much as roughly $2,000-$5,000.

Solutions with this pricing model:

2. Pay-Per-User or Admin

For this pricing model you pay a certain amount, usually per month, depending on how many administrators or users you have that need access to the system. Sometimes these systems are priced as multi-user licenses and go up in steps based on the number of users/admins and the number and type of features that you need.

Price range: This type of system can range in price from roughly $50-$75 per user per month with set up fees that can be around $500 total. For a licensed software, you could pay a one-time fee of about $500-$5,000, depending on the number of users or features needed.

Solutions with this pricing model:

3. Pay-Per-Employee or Field Tech

In this instance there is a fee per month or per year, depending on how many employees, field workers, or technicians you have.

Price range: These solutions can range in price from about $10-$65+ per employee per month—some offer packages that allow a set number of employees on each package, with the price increasing in steps for different packages.

Solutions with this pricing model:

Bonus: Other Models

An additional pricing model you may come across (though rare) is pay-per-truck—generally less than $10 per truck per month.

There are also often extra support charges you’ll encounter with field service software: this includes both customer service and updates. Sometimes you can get the first year free, but typically those charges can be around $80-$100 for technical support via telephone, fax, or email.

They also have various types of training (onsite, at the software headquarters, or online) that can range from around $100-$2,000+, depending on how many hours, days, or people are needed.

Other Cost Drivers?

Do you know of any other pricing models for field service management solutions? Add them in the comments below

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

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About the Author

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Leah Readings

Leah Readings is a Software Analyst for Capterra, a company that connects buyers and sellers of business software. She specializes in church management software along with several other software directories. When she’s not helping software buyers, she is, among other things, reading, writing, and spending time with her family and friends.

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