Field Service Management

10 Fascinating Field Service Technology Statistics

Published by in Field Service Management

Field service companies are now turning more and more towards technology to help them run a more efficient business and provide their customers with superior levels of service.

Field Service Tech Statistics

Below are some great statistics on what devices, features, and technologies are being used most prominently within the industry:

1. The smartphone or handheld is the primary communication tool for 49% of company workforces. Other communication tools include rugged and non-rugged laptops, and rugged and non-rugged tablets. (Source: Field Technologies Magazine<<Tweet this stat

2. It’s predicted that by 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics. (Source: RapidValue Solutions<<Tweet this stat

3. In the next round of device buys, 75% will stick with smartphones and handhelds. (Source: Field Technologies Magazine) <<Tweet this stat

field service 1

Source: Field Technologies Magazine

4. 40% of all field service companies surveyed have budgeted to add mobile tools in 2014. (Source: SwiftMeap<<Tweet this stat

5. Screen size, iPad popularity, and field worker preference make up 30% of reasons why companies choose tablets. (Source: Field Technologies Magazine<<Tweet this stat

6. 44% of service organizations say that mobile field service is required due to competitive pressures. (Source: RapidValue Solutions<<Tweet this stat

Source: RapidValue

Source: RapidValue

7. Service and work order management were the top features provided by field service software solutions and most used by customers. (Source: Field Technologies Magazine<<Tweet this stat

8. 41% of service organizations say that mobile field service is required due to the increasing volume of service requests. (Source: RapidValue Solutions<<Tweet this stat

9. 58% of personnel interviewed chose tablet computers as the technology they’d like to invest in over the next 6-12 months. (Source: Swift Meap<<Tweet this stat

10. Shockingly, 60% of companies surveyed are not currently using a field service management/automation solution.(Source: Field Technologies Magazine<<Tweet this stat

What other statistics do you know of and think are important as service companies begin to implement more mobile devices and technologies? Add them in the comments below!

Looking for Field Service Management software? Check out Capterra's list of the best Field Service Management software solutions.

About the Author

Leah Readings

Leah Readings

Leah Readings is a Software Analyst for Capterra, a company that connects buyers and sellers of business software. She specializes in church management software along with several other software directories. When she’s not helping software buyers, she is, among other things, reading, writing, and spending time with her family and friends.


Comment by John Carini on

Thanks for including Swift MEAP’s stat from our infographic (#4). Field service personnel always rely heavily on mobile devices to complete their jobs while out making calls. More and more we’re hearing about their frustration with lack of Wi-Fi or weak cell signals, when they are on the road. We’re focusing on the offline access features on Swift MEAP to improve access for field service workers.

Comment on this article:

Comment Guidelines:
All comments are moderated before publication and must meet our guidelines. Comments must be substantive, professional, and avoid self promotion. Moderators use discretion when approving comments.

For example, comments may not:
• Contain personal information like phone numbers or email addresses
• Be self-promotional or link to other websites
• Contain hateful or disparaging language
• Use fake names or spam content
Your privacy is important to us. Check out our Privacy Policy.