IT Management

3 Best Free Remote Desktop Software for IT Teams

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Free remote desktop software helps IT teams set up secure remote connections and troubleshoot IT issues.

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We conducted this analysis based on reviews and ratings data as of October, 2021. In order to present the most up-to-date information, the product cards below show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.

The majority of the global workforce is now working remotely. For IT teams, resolving employees’ device issues remotely has become essential to ensure smooth workflow. On the other hand, accessing company data, documents, and files on a personal computer is one of the many challenges faced by employees working remotely. A remote desktop software tool can help you avoid such situations.

Remote desktop software is a tool that allows users to remotely access and use another computer or system in real-time. It enables you to access and remote control one or more PCs or even a particular window of a device. It helps your IT teams access employees’ work devices remotely to troubleshoot reported issues. Employees can also use remote access software to access their files and applications from multiple servers.

/This article looks at three remote desktop software for IT teams, sorted alphabetically. See the full list of remote desktop software tools in Capterra’s software directory.
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Best free remote desktop software for IT teams
1

AweSun: Features a whiteboard for collaboration

AweSun is a remote access software solution designed to help users access, control, and manage their work devices and gaming computers remotely from anywhere. It offers cross-platform access between Windows, Mac, Linux, Android, and iOS.

AweSun comes with collaboration tools that enable different teams to work together on a single online platform. It helps IT teams configure devices, fix IT issues remotely, and extend technical support to clients and coworkers.

As a remote PC access software, AweSun lets you delete, download, or rename files remotely and transfer them from one connected device to another. It has a whiteboard feature that lets you draw and write on the displayed screen, making it a useful tool for collaborative work. You can also use remote printing to access documents in the remote device and print them directly on your local printer.

AweSun establishes a secure network with a unique privacy feature called Black Screen. This feature shows a black screen on the remotely controlled desktop when it is located in a public/open-plan space to protect your privacy.

AweSun offers chat and email support. The tool is web-based and also has a mobile app for both iOS and Android devices.

Best functionality
View Profile

Key Features:

  • Access controls/permissions
  • Multiple monitor access
  • Collaboration tools
  • Reporting/Analytics
  • Remote access/control
  • Real-time chat
Trial/Free Version:
Free Trial
Free Version
Cost to upgrade:

$5 per month

Device Compatibility:

Screenshot:

AweSun for Computer

Remote device support in AweSun

2

Getscreen.me: Offers ready-made plugins

Getscreen.me is a cloud-based remote desktop software that helps you access and manage your work desktops remotely from a web browser without installing any additional software. It facilitates three types of connection: one-time access, continuous access from your account, and access by invitation.

Getscreen.me lets you control any Windows, macOS, Linux, or Android device by downloading and running an agent (a small piece of software that broadcasts video from a remote desktop and is managed remotely) on the desktop you want to access. After that, you can use the generated link to access your remote desktop from a web browser.

Using this remote desktop technology, you can also provide technical support to your customers virtually by creating an invitation and sending the file to your client. The connection is generated automatically as soon as the user launches the file, eliminating the need for entering passwords and IDs.

Getscreen.me offers chat and email support. The tool is web-based and also has a mobile app for both iOS and Android devices.

Most affordable
View Profile

Key Features:

  • Access controls/permissions
  • Mobile access
  • Screen sharing
  • Collaboration tools
  • Multiple monitor access
  • Session recording
Trial/Free Version:
Free Trial
Free Version
Cost to upgrade:

$4 per month

Device Compatibility:

Screenshot:

Personal account for managing all your computers with permanent access from anywhere.
3

Zoho Assist: Provides on-demand technical support

Zoho Assist is a one-stop remote access tool that enables users to access remote support, share screens, and manage unattended access. It is a cloud-based remote software that helps you troubleshoot a distant machine using a web browser and on-demand remote sessions without additional software installation. It also lets you send email invitations to attend a session.

Zoho Assist allows you to transfer files during a live session, send updates and patches from the host computer to the remote computer, and vice versa. SSL 256-bit AES encryption ensures that the file transfer is entirely safe.

IT professionals can reboot any remote desktop and reconnect to the session without any loss of control. RDP software also enables its users to interact with customers via voice or video chat and resolve issues remotely.

Zoho Assist offers video/voice chat and email support. The tool is web-based and also has a mobile app for both iOS and Android devices.

Visit Website

Key Features:

  • Access controls/permissions
  • Real-time chat
  • Remote session recording
  • Diagnostic tools
  • Remote access/control
  • File sharing
Trial/Free Version:
Free Trial
Free Version
Cost to upgrade:

$5.35 per month

Device Compatibility:

Screenshot:

How to choose the right free remote desktop software for IT teams

Integrating a secure remote desktop connection is crucial for IT teams, and the right remote desktop software will help you achieve the level of security, troubleshoot remote devices, and extend technical support to clients. Here are some considerations to keep in mind before investing in a vendor:

  • Choose a tool that integrates with your existing software: You are going to use remote desktop software to access and control distant devices. Thereby, the software you shortlist should be compatible with your existing operating system. It should integrate well with the existing IT infrastructure to establish a secure and seamless connection.
  • Choose a tool that offers a high level of security: If your shortlisted remote desktop access tool is not secure, you could lose your important documents, files, or data. It should offer secure remote access with end-to-end encrypted connections, detailed audit logging of all sessions, and multi-factor authentication to prevent malware attacks and data breaches.
  • Choose a tool that notifies when an issue arises: Keeping a constant track of connection issues in remote devices can be difficult for IT teams. Selecting a tool that automatically notifies you as and when a remote connection encounters problems will help you streamline troubleshooting and increase productivity. You can also consider a tool that allows on-demand technical support sessions to address device issues.

Common questions to ask while selecting free remote desktop software for IT teams

Here are some questions to ask remote access software providers before making a final purchase:

What type of deployment and access options are available?

A remote desktop solution can either be a cloud-based or direct connection. It is better to invest in a cloud-based solution to establish a fast connection from anywhere.

Is there any reporting or analytics feature in the free software?

Choose a tool that allows you to track the number of remote connections, record the time taken to resolve an issue, and analyze the performance of a software under strong or weak internet connection.

Which technical support channels does this software use?

Examine the free plan’s technical assistance options. At times, free versions of software solutions do not get priority support for issues such as server downtime. Check the number of client issues you can address and what channels (such as real-time chat, voice call, and video call, among others) of technical support are available.

How did we choose these products? We didn’t—you did

To find your ideal software match, you need information you can trust so you can save time, stay on budget, and focus more on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.

In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.


To be considered for this list, products have to:

  1. Have at least 20 unique product reviews published on Capterra within the past two years, with an average rating of 3.0 or higher. We selected the 3 products with the highest ratings to feature in this article.
  2. Offer a free, stand-alone version of the software—not a trial version you have to purchase after a certain amount of time to get the full experience.
  3. Meet our definition of remote desktop software market: “Remote Desktop software allows employees to access their files and applications from multiple servers and assists IT departments with troubleshooting techniques to solve issues remotely.”

Note: The content in this piece that provides opinions and points of view expressed by users does not represent the views of Capterra.

“Best functionality” tool is identified based on the highest user ratings a vendor receives for functionality based on publicly available reviews.

“Most affordable” tool is identified based on the lowest pricing a vendor offered on their website in terms of cost to upgrade as of October 7, 2021.

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About the Author

Barkha Bali

Barkha Bali

Writer @ Capterra with a focus on small business market trends, software requirements, and all things tech. M.A. in English Literature from Jamia Millia Islamia. Has a keen interest in learning new Content and SEO techniques. A meaningful conversation over a good cup of coffee can propagate great ideas, is what she believes.

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