Small Business Trends

5 Inclusivity Scenarios You Need to Design For

Published by in Small Business Trends

Not everyone has the same online experience and capabilities. Don’t alienate potential new customers when there are simple ways to accommodate for many common issues.

infographic on inclusivity scenarios you need to design your website for


Capterra’s Customer Online Experience Survey was conducted in September 2020 among 557 U.S. respondents who had evaluated, chosen, and paid for a service online more than once in the prior six months.

About the Author

Olivia Montgomery, PMP

Olivia Montgomery, PMP

Senior Content Analyst at Capterra sharing insights about project management and small business digital transformation. Studied English at the University of Nevada. Published in TechRepublic, CIO Dive, and TrustRadius. I pull from my experience as an IT PMO leader and my humanities studies to deliver data-driven insights for small business leaders. When not researching tech trends, you can find me horseback riding or watching horror films.


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