IT Management

Why Should You Automate Your IT Infrastructure?

By | 6 min read | Published

Infrastructure automation helps tackle the complexities of scaling business operations.

“Should you automate your IT infrastructure?” To answer this question, ask your IT team if they have enough time to plan for the installation of an advanced technology platform. If their response is a no, then probably it’s time to transform.

Usually, your IT team has more work than they can handle. Operational tasks such as routine maintenance and responding to breakdowns and incidents take most of the IT team’s capacity. This leaves them with little scope to work toward transforming or automating legacy infrastructure—one of the key reasons businesses fall behind their industry peers.

By automating IT infrastructure, you can eliminate repetitive manual tasks or processes to free up the capacity of your IT staff as well as reduce the chances of human error.

If you’re an infrastructure and operations (I&O) leader or IT manager who is responsible for modernizing legacy infrastructure and ensuring business processes are made more efficient through automation, this article is for you. Read on to understand what IT infrastructure automation is all about and why it’s important for your business operations.

What is IT infrastructure automation?

IT infrastructure automation is the process of limiting human interaction with IT systems to reduce manual errors and fast-track the completion of repetitive tasks, such as updating software applications across devices and running antivirus scans across servers. Its goal is to make processes more efficient and reduce the cost incurred on general IT repairs and maintenance.

Your IT infrastructure is made up of hardware, software, network, and data center. Employees depend on these components to complete their daily tasks. Automating the upkeep of these infrastructure components ensures your business operations run seamlessly as well as saves time and money on IT infrastructure management and maintenance.

Why should you adopt IT infrastructure automation?

IT infrastructure automation enhances the way your business operates and accomplishes tasks. That’s the reason over 70% of businesses are expected to implement infrastructure automation by 2025, according to Gartner research (full content available to Gartner clients).

Infrastructure automation: benefits

1. Reduce human errors

Human errors have cost companies billions of dollars. Errors may be accidental, and even though employees work hard to prevent them, a few could still slip through the cracks.

Having an automated workflow in your IT infrastructure limits the possibility of such errors by reducing human interaction with tasks such as allocating servers for data processing. This not only improves the work quality but also enables you to focus on core development and innovation instead of rectifying errors.

Finance departments, for instance, can save their teams 25,000 hours of avoidable rework caused by human errors by implementing an automated workflow such as robotic process automation (RPA) in their financial reporting processes, according to Gartner research.

2. Save time and focus on high-value initiatives

It’s important to identify solutions that improve work processes and increase efficiency to help your business innovate and fast-track growth. This requires you to closely monitor the status of IT infrastructure and operations, identify challenges such as system breakdowns, and implement technology solutions to keep the work going.

However, the constant repetition of such tasks can eat away a lot of your time, which can instead be used for new developments that add business value. Having an infrastructure automation tool eliminates such repetitive tasks and allows you to focus on forward-thinking, innovative ideas that give your business a competitive edge.

3. Evolve with changing business needs

Eliminating manual work is just one aspect of automating your technology infrastructure. It helps not only reduce tedious tasks and human errors but also identify new growth opportunities for your business. Smart approaches to infrastructure automation, such as RPA, allow your infrastructure components to learn, adapt, and evolve with time.

With the help of automation, IT infrastructure components communicate with each other and make changes to or adjust work processes to achieve the desired results. The change could be a simple shift in the order of tasks in the daily workflow or a change in the way a technology solution is used to complete tasks. Infrastructure components learn from the introduced changes and adopt them for future work, thereby evolving themselves per the business needs.

4. Ensure continuous delivery of services for employees

Quick and reliable infrastructure provisioning and deployment—i.e., allocating tasks to different infrastructure components—is essential, especially when working in a digital or cloud environment. It helps your IT infrastructure maintain continuous service delivery to ensure employees complete everyday tasks without any issues.

An automation tool allows IT infrastructure components to connect using codes—i.e., continuous integration. It quickly aligns the components with relevant tasks, identifies challenges in accomplishing those tasks, and suggests solutions to tackle the challenges and increase operational efficiency. This improves the overall workflow, which in turn translates into continuous delivery of IT services, with zero downtime, for employees.

Is infrastructure automation always good?

Automation is essential for your business to increase productivity, simplify workflows, and enhance security. However, you should carefully consider its benefits and best practices to get your desired outcomes. If neglected, automation can become a costly business affair. Here’s a video that highlights the advantages and disadvantages of automating your IT infrastructure.


What’s your takeaway?

Automation is a cost-effective technology partner to enhance your IT infrastructure. Automated processes allow infrastructure components to offer better technology services for employees to do their jobs. You should carefully consider the value automation adds to your business in terms of growth and adaptability.

Besides the benefits, you should also analyze employees’ attitude toward automating work processes. It should not, in any way, make them feel any less important or insecure about their jobs. Neglecting this aspect can lead to instability at work because an automation solution is great, but it cannot eliminate human interactions.

Looking for IT Management software? Check out Capterra's list of the best IT Management software solutions.

About the Author

Saumya Srivastava

Saumya Srivastava

Writer @ Capterra, covering small business trends and emerging technologies. I am a Masters in Mass Communication and certified in Digital Marketing. On a few weekends of the year, you can find me indulged in spiritual healing or travelling.

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