“Mobilizing”, “BYOD”, “MEAP”,, “Mobility as a Service”, and “mobile workforce” are just a few of the buzzwords you are probably hearing or reading about.
Keep reading and you will see how to analyze the value of mobilizing and avoiding the pitfalls within your organization.
Business and Technology Meet
Technology adoption should be treated just like any other business process change. Perform an analysis, evaluate the ROI, and make sure it is culturally manageable.
Mobilizing your workforce, or even part of it, can have tremendous, measurable benefits. In our consulting practice we have seen impressive ROIs. However, it can also be just another project that costs profits, endures delays and ultimately languishes to the point of cancellation.
Just as you seek the advice of counsel, accountants and other professionals, you should discuss your mobility plans with a consultant who has a proven track record of guiding organizations through the mobilization process.
At the end of the day, just because you think an iPad is “cool” doesn’t mean it makes sense to allow your confidential organizational data to be sent to it. Set aside the emotion and engage the business processes you always use.
Plan and Measure
A wise person said, “failing to plan is planning to fail.” Mobilizing your organization falls squarely into that statement.
Organizations that plan properly, think through the possibilities, identify the pitfalls, and execute in steps bring their projects to fruition successfully and profitably. Proper policies and rollout phases will flow naturally out of the process. Do not force it or rush it. This is not the time to play fast and loose with process.
In fact, we are so committed to that level of planning that we will typically not work with organizations that are not. The reason? The probability of organizational commitment waning when issues arise is quite high and often leads to project cancellation or failure.
The most important part of this process is defining milestones to continue to manage the transition, encourage adoption, and measure results toward project refinement.
Finally, if you want “buy in” make sure that all of the plans and objectives are communicated throughout the organization from the CEO all the way to the technician out in the field.
The End of the Rainbow
Imagine for a moment, what if you successfully integrate those iPads or iPhones into your organization. Is there more profit, better customer service, happier employees, better management visibility or any of a plethora of benefits?
The measure of success is what it means to you and your organization. Any one of those may be sufficient or maybe it is something entirely different.
Now for the “AHA” moment: what if other parts of your organization mobilized and shared information with others, who shared it with others and on and on? If so, you now see the big idea that the early mobile adopters envisioned and are eagerly carrying out.
The secret sauce is to follow solid business practices, plan well, and seek the advice and assistance of seasoned professionals. See your organization touted in the press as a successful innovator and keep looking forward. Here is to your success!