Update 9/5/17: This post has been updated to include 7 hotel management software options from the original 5.
So we’ve covered the small fry hotels, but now it’s time to tackle the big dogs of the industry: hotel chains.
When you think of a hotel chain, it’s hard not to imagine using hospitality management software. It’s essential to running a vast network of properties, each with their own set of needs and issues that need to be handled to uphold the brand name.
But what if you’re a hotel chain looking for new software? It can be a long and daunting task. How are you supposed to find software that works for all properties under your name while still streamlining processes like payment and housekeeping?
It’s a lot to ask for. But not impossible.
This is where I come in.
Below, I’ve outlined the top seven most popular hotel management solutions for hotel chains based on how many users they have and on user reviews, listing their pros, cons, and cost, to help you and your properties find the right fit for your brand. They are listed in alphabetical order.
Easy Innkeeping’s dashboard
Gracesoft released its first web-based application in 2005 and since then it has been installed more than 1,500 times.
Run front desk operations, analyze and secure data, and even choose different reservation entry screens to fit property types accordingly. Users can use a color-coded reservation module to block out rooms and scan for availabilities. Easy Innkeeping further provides hourly online booking for hotel amenities, like spas or boat rentals, or even for conference room events. In terms of marketing, Easy Innkeeping enables users to expand their marketing efforts to online travel agency (OTA) platforms like Expedia and Booking.com through a two-way interface where availability, rates, and bookings will automatically be downloaded to the software so there’s no booking overlap. Easy Innkeeping is also mobile friendly and can operate on both tablets and mobile devices. 24/7 live chat or phone support is also available.
Capterra reviews report bugs within the system and difficulty reaching customer support to fix other issues found during use.
Those interested can enlist in a free 14-day trial. Easy Innkeeping comes in three different packages: basic, advanced, and premium. Prices for each package also depends on the number range of rooms and whether or not you operate a hotel/B&B or condo. For hotel/B&B, basic runs between $39 to $119, advanced is between $99 to $249, and premium costs between $149 to $349.
Have you used Easy Innkeeping? Leave a review!
eZee Frontdesk’s dashboard
eZee Frontdesk is listed as the second most popular hotel management software in our directory, second only to industry juggernaut Oracle. It is designed for small, large, and very large hotels, covering all aspects of property management.
Users praise the system for being easy to use and having a 24/7 live support team to fix any system issue that crops up. And that applies to reviews as well: the eZee staff replies to every single comment in our review section for this software, so if you’ve got an issue or just want to tell the company how it’s doing, head over there to leave a review.
Some reviewers say the software has a lot of features and search options. This software offers all-in-one hotel management that simplifies hotel operations, including a channel manager, a booking engine that allows you to take reservations through your website, and even a restaurant point-of-sale system.
Complaints from reviewers focus on a lack of customization or on some random glitches and errors, but even those are heavily outweighed by praise for the software.
Have you used eZee Frontdesk? Leave a review!
Guest Tracker’s dashboard
GuestTracker is a reliable and widely-adopted hotel software option that has been serving customers for over 20 years.
GuestTracker is a 100% cloud-based property management software (PMS) system, promising accessibility across tablets and desktops with at least Windows 7/8. With its commission-free online booking system and one-step reservation process, you can craft unlimited room types and rates, screen for availability, and take in bookings from your website, as well as create package rates, process group bookings, and even look up reservation history. In terms of reporting, GuestTracker provides in-house occupancy reports and revenue forecasts to help you plan accordingly, in addition to providing room status updates and out-of-service rooms. Night audit, shift reporting, and transaction reports can also be accomplished through GuestTracker’s reporting system. Furthermore, this solution contains a fully integrated POS, accounting with Quickbooks, and credit card processing with chip technology for additional security.
Guest Tracker’s cloud-based format comes with the typical issues and concerns that come with cloud computing: the need for a dependable internet connection and potential cybersecurity threats.
A 30-day free trial is available. Cost depends on your number of rooms and can vary between $750 for up to 20 rooms and $7,950 for up to 400 rooms. Annual support and optional features also incur additional cost. You can contact customer support for a more detailed price quote.
Have you used Guest Tracker? Leave a review!
4. MSI CloudPM
several snapshots of MSI CloudPM’s dashboard
MSI CloudPM describes itself as a property management system that provides the functionality of PMS software but without the large up-front investment required. The software can be used by smaller hotels but scales up to include 600-room full-service hotels.
Users like how intuitive and user-friendly the software is. They also praise the customer service as solid and helpful, and enjoy being able to access the software from anywhere because it is cloud-based.
CloudPM allows users to connect anywhere through a web browser, and it automatically backs up all data. It also features a universal interface connection for third-party payment systems, and you get instructor-led training when you sign up.
Several users report some initial glitches and hiccups—none of which turned out to be show-stoppers, but they proved to be a bit of an early obstacle. Customer service, while good overall, is also a bit slow at times to respond to issues, reviewers report.
MSI CloudPM doesn’t offer pricing information on their website. Instead, you’ll have to fill out a form to request a demo.
Have you used MSI CloudPM? Leave a review!
Hotel chains gravitate to this hotel property management solution because of its numerous features and detailed reporting options.
With a main focus of flexibility, OpenHotel enables users with standout features like a drag-and-drop tape chart for room assignments and a rates/availability tab to check room availability as well as if they need to be cleaned. OpenHotel also comes with a built-in payment processing tool and full-featured group booking tool, which can block out dates and set booking limits. Other benefits to OpenHotel include the ability to form flexible rate rules, create and book packages, as well as detailed reporting for reservation tracking, audit reports, tax reports, and revenue. OTA integration is also available for Expedia, Travelocity, Orbitz, and Booking.com.
Despite being tailored for smaller and midsize hotels, OpenHotel is used by many chain hotels, such as Best Western. When using this software, be sure to take scalability into account.
OpenHotel’s PMS costs $4/room/month along with a $500 one-time setup fee. Free support is also available.
Have you used Open Hotel? Leave a review!
OPERA Cloud’s dashboard
Oracle’s OPERA Cloud is another reliable solution and is used by more than 40,000 properties and more than 5 million rooms.
Benefits of using OPERA Cloud range from a mobile checkin/checkout system for front desk employees (maybe even to escort guests up to their rooms for that extra touch of hospitality?), to alerts for housekeeping staff when a guest checks out. Users can also improve response time for room service and receive back office support, including integrations for accounts receivable and payable as well as payment gateways. Sales and distribution or revenue management can be handled through this solution, with real-time rate availability management and automated revenue management through third-party platforms. Customer data management can enable users to create secure guest profiles and view typical guest buying patterns. IT operations can also be simplified with 24/7 global support and software updates without interrupting your business.
Cost isn’t listed publicly, but you can contact them for a free, customized quote.
Have you used OPERA Cloud? Leave a review!
Used by more than 5,000 hotels around the world, roomMaster by InnQuest is another great option for chain hotels.
roomMaster is serious about your hotel’s security, listing it as one of their first standout solution features. User profiles with limitations, accounting security, a complete audit trail, and secure credit card payments are all under InnQuest’s security umbrella in an attempt to quell the rising rate of cyberattacks against hospitality properties. As well as reservations, rate configuration, and group blocking, roomMaster allows users to craft a guest ledger that can adjust rates for longer stays and create a rollover reservation upon checkout. Night audits and housekeeping/maintenance features provide a day-end close process that takes five minutes along with real-time housekeeping updates, including the ability to print schedules in multiple languages and track lost and found items in a searchable log. Accounting, reporting, and system integrations are also available. roomMaster is a global solution that accepts a multitude of currencies and operates in multiple languages.
Capterra reviews note issues with the user interface, finding it outdated and difficult to use, and there is a charge for each booking processed through third-party OTAs.
roomMaster is a single-purchase license and is based on number of rooms. Cost can be as little as $995 and rise to $10,995. There are no mandatory license fees, contracts, or term commitments. You can also sign up on a subscription basis, which runs between $199 and $299 per month.
Have you used roomMaster? Leave a review!
Are there great hotel management software options we missed?
Think there are other hotel management solutions for chain hotels that should’ve made the list? Let me know in the comments below.
Looking for Hospitality Property Management software? Check out Capterra's list of the best Hospitality Property Management software solutions.