Hotel Management

10 Best Hotel Management Software For Your Hotel Chain

By | 11 min read | Published ; Updated on

Hotel management software lets you manage rental properties and handle bookings.

Picture this. You’re a hotel manager who still keeps all booking and guest information on paper. Maybe you’ve upgraded to an excel sheet but your hotel chain has just opened three brand new franchises and you just aren’t able to deal with multiple bookings and guest information all by yourself.

If this scenario sounds like something that could happen to you and picturing it causes you discomfort, maybe it’s time to invest in hotel management software. Such tools can help you automate the process of booking management, helping guests check in and out, and scheduling tasks for your housekeeping staff. Having a software solution can significantly reduce the number of hours you spend managing all your routine tasks manually so you can focus more on improving the guest experience.

This article highlights the ten best hotel management software (sorted alphabetically) based on user ratings and reviews from the hospitality industry. (Read the complete methodology here.)

/CHECK OUT THE COMPREHENSIVE LIST OF ALL HOSPITALITY PROPERTY MANAGEMENT SOFTWARE IN CAPTERRA’S SOFTWARE DIRECTORY.
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1

Cloudbeds: Offers multi-channel management

Cloudbeds is a property management software that offers hoteliers a centralized solution to help run their properties and manage bookings.

The software helps reduce booking errors and save time by auto-updating your room inventory and availability across all distribution channels and booking platforms where your properties get featured.

Additionally, with the built-in dashboard, you can keep an account of every booking across your properties and help facilitate one-click check-ins and check-outs for your guests.

You can also use Cloudbeds’ pricing optimization engine (PIE) to optimize your pricing strategy and maintain competitive pricing to increase revenue for your properties.

Cloudbeds offers chat, email, and phone support. The software is web-based.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Booking notes
  • Built-in accounting
  • Campaign management
  • Cash management
  • Channel analytics
  • CRM
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Managing bookings in </span><a href="https://www.capterra.com/p/158839/Cloudbeds"><span style="font-weight: 400;">Cloudbeds</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/158839/Cloudbeds"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
2

Guesty: Helps keep a ledger for bookkeeping

Guesty is a property management platform that helps you automate and simplify your property booking and rental management business.

The software provides a built-in channel manager that helps you promote and manage your properties on various third-party booking platforms. You can use the central dashboard to upload pictures of your properties and submit accurate information online to increase bookings.

You can also adjust your pricing and offer discounts through Guesty across all booking channels to generate more revenue from your properties. Guesty also syncs your calendar and inbox across all channels to avoid double bookings and provides real-time updates on guests and upcoming bookings.

Guesty also automates bookkeeping by creating journal entries for every guest payment and tracking account payables and operational expenses.

Guesty offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Campaign management
  • Channel analytics
  • Commission management
  • Contact management
  • CRM
  • Employee management
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Creating a financial report in </span><a href="https://www.capterra.com/p/159377/Guesty/"><span style="font-weight: 400;">Guesty</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/159377/Guesty/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
3

Hospitable.com: Offers a booking widget for third-party channels

Hospitable.com is a property management solution that centralizes all your properties in one dashboard and automates communication between your property manager and guests using customizable conversation templates.

The software helps you increase your response rate by recognizing common topics and questions potential guests might have and crafting personalized responses.

Additionally, you can sync all your property listings on a single dashboard and avoid double bookings. You can also add a direct booking widget on any channel and get notified whenever a guest books a room.

Hospitable.com offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.

*Analysis accurate as of April 2022
Best Functionality
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Key Features:

  • Contact management
  • CRM
  • Guest communication
  • Guest experience management
  • Housekeeping management
  • Online booking
Trial/Free Version:
Free Trial
Free Version
Starting price:

$21.59 per month (up to two properties)

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/189280/smartbnb/"><span style="font-weight: 400;">Hospitable.com</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/189280/smartbnb/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
4

Hostaway: Offers upselling opportunities for recurring guests

Hostaway is a hotel management and vacation rental system that helps manage all your properties and keep track of your bookings across multiple channels.

Hostaway’s proprietary channel manager integrates with multiple third-party booking channels to provide a common platform to operate and manage your properties. You can use the dashboard to manage inquiries, recurring guests, and property staff.

The software also provides a unified inbox to manage all your communication in one place. You can automate replies and guest communications based on smart triggers and events such as booking confirmations or failed payments.

Additionally, the software offers built-in reporting tools to find occupancy rates for a particular property, period, or region. You can also adjust your pricing based on demand and change it during specific seasons to increase revenue.

Hostaway offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Built-in accounting
  • Campaign management
  • Catering management
  • Channel analytics
  • Contact management
  • CRM
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Channel management in </span><a href="https://www.capterra.com/p/152433/Hostaway/"><span style="font-weight: 400;">Hostaway</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/152433/Hostaway/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
5

innRoad: Generates reports showcasing net sales

innRoad is a property management system for hoteliers managing multiple properties. The software helps create, modify, and manage offline and online reservations. Additionally, you can create custom rates for your rooms and segment them into different classes.

innRoad also helps you schedule housekeeping duties, assign tasks to specific task members, and prioritize tasks based on guest arrival time. The software also helps generate reports showcasing net sales, room occupancy forecasting, and daily visitor traffic in your properties.

The software also helps with channel management and lets you post your properties on high-traffic sites frequented by your target market.

innRoad offers chat, email, and phone support. The software is web-based.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Activities booking
  • Booking notes
  • Built-in accounting
  • CRM
  • Customer support
  • Employee management
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Managing bookings in </span><a href="https://www.capterra.com/p/135307/innRoad/"><span style="font-weight: 400;">innRoad</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/135307/innRoad/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
6

ResNexus: Offers housekeeping management

ResNexus is an online booking and guest management software solution that helps small businesses and hotel chains with reservation and housekeeping management.

The software provides a reservation management dashboard that keeps track of all your properties and auto-updates guest lists and available rooms based on daily check-ins.

With a built-in communication system, your staff can exchange messages, and you can assign shifts to your workforce based on their availability. ResNexus also provides a portfolio of confirmation emails that allow you to make sending group confirmations easily.

You can use the housekeeping software feature to keep track of rooms that require cleaning and assign it to your staff. Booked rooms automatically get assigned as dirty once the guests check out.

ResNexus offers chat, email, and phone support. The software is web-based.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Activities booking
  • Auto-update
  • Booking notes
  • Built-in accounting
  • Commission management
  • Contact management
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Online booking engine in </span><a href="https://www.capterra.com/p/129392/Reservation-Nexus/"><span style="font-weight: 400;">ResNexus</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/129392/Reservation-Nexus/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
7

Sirvoy: Helps create a customizable website

Sirvoy is a hotel management system that helps hoteliers create a website for bookings and guest management and manage listings on third-party channels.

The software features a booking engine that you can embed to your website to receive and confirm guest bookings online. Additionally, you can use the channel manager to integrate with third-party booking platforms and increase your visibility online.

You can also create a customizable website for guest bookings, showcasing multiple room types and rates to potential guests. The software also helps create personalized confirmation

messages with customizable email and SMS templates.

Sirvoy offers chat, email, and phone support. The software is web-based.

*Analysis accurate as of April 2022
Most affordable
Visit Website

Key Features:

  • Built-in accounting
  • CRM
  • Dynamic pricing
  • Employee management
  • Housekeeping management
  • Maintenance management
Trial/Free Version:
Free Trial
Free Version
Starting price:

$9 per month (up to two rooms)

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Calendar overview in </span><a href="https://www.capterra.com/p/103570/Sirvoy-Booking-System/"><span style="font-weight: 400;">Sirvoy</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/103570/Sirvoy-Booking-System/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
8

Uplisting: Tracks calendar to avoid double bookings

Uplisting is a booking and channel management solution for hotel chains and vacation rentals. The software helps display your listing on multiple channels via integrations. You can also use the built-in booking engine to facilitate direct bookings on your website and add and showcase multiple properties to potential guests.

The software also helps automate guest messaging for booking inquiries, check-ins, and check-outs and offers payment plans for direct bookings on your website. Uplisting also keeps track of your hotel chain’s calendar to avoid double bookings and helps verify guest identity and collect security deposits.

Uplisting offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Commission management
  • CRM
  • Employee management
  • Guest experience management
  • Housekeeping management
  • Online booking
Trial/Free Version:
Free Trial
Free Version
Starting price:

$100 per month (up to five properties)

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Multi-listing calendar in </span><a href="https://www.capterra.com/p/154137/Uplisting/"><span style="font-weight: 400;">Uplisting</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/154137/Uplisting/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
9

WebRezPro: Provides pre-designed email templates

WebRezPro is a property management system built for independent hotels and motels, multi-property chains, and vacation rentals.

The software provides a dashboard to set up different reservation types, such as nightly, hourly, and seasonal reservations, and set customized pricing on each offering.

Additionally, upon booking confirmation, you can send personalized emails to your guests with the help of pre-designed email templates. You can also maintain a guest ledger to keep track of all in-house guests and their pending payments.

The software also tracks hotel data and creates monthly revenue reports to conduct revenue management for all your properties. Additionally, you can create custom reports for tax management and keep track of tax breakdowns.

WebRezPro offers chat, email, and phone support. The software is web-based.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Built-in accounting
  • Cash management
  • Catering management
  • CRM
  • Guest check-in
  • Housekeeping management
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Dashboard in </span><a href="https://www.capterra.com/p/113348/WebRezPro/"><span style="font-weight: 400;">WebRezPro</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/113348/WebRezPro/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>
10

Whistle Messaging: Offers a built-in chatbot to engage with guests

Whistle Messaging is a hotel booking management platform that uses artificial intelligence to answer guest requests and manage bookings for your hotel chain.

The software provides a dashboard to view and manage guest inquiries and facilitate digital check-ins and reservation confirmations. Additionally, with a built-in chatbot, you can engage with your guests and suggest actions such as prompting late check-outs or suggesting restaurants based on the conversations and offering them a personalized experience.

Whistle integrates with multiple third-party hotel listing platforms to increase your visibility online and help you attract more guests. The software also sends survey forms to guests and requests reviews to enhance your online ratings and improve the guest experience.

Whistle offers chat, email, and phone support. The software is web-based and has a mobile app for Android and iOS devices.

*Analysis accurate as of April 2022
Visit Website

Key Features:

  • Employee management
  • Maintenance management
  • Marketing automation
  • Multi-property management
  • Online booking
  • Point of sale
Trial/Free Version:
Free Trial
Free Version
Starting price:

Available on quote

Device Compatibility:

Screenshot:

<p style="text-align: center;"><span style="font-weight: 400;">Reporting in </span><a href="https://www.capterra.com/p/181980/Whistle/"><span style="font-weight: 400;">Whistle Messaging</span></a><span style="font-weight: 400;"> (</span><a href="https://www.capterra.com/p/181980/Whistle/"><span style="font-weight: 400;">Source</span></a><span style="font-weight: 400;">)</span></p>

How to choose the best hotel management software for your business?

When looking for the best hotel management software, here are some considerations to keep in mind:

  • Assess if the software offers upselling to guests: An ideal hotel management software solution should be able to assess guest data and provide upselling opportunities to ensure that you don’t miss out on chances to increase your revenue.
  • Check if the software offers scalability: You might open a new hotel at a new location or add more rooms to your existing setup. Whatever the demand, an ideal software solution must be able to scale and cater to your growing needs as a business.
  • Assess the security aspects of the software: The information you receive from your guests is sensitive, and the ideal software will have encryptions and security measures to prevent data leakages. Make sure to check how secure the software you choose is.

Common questions to ask while selecting hotel management software

Can I create guest loyalty programs?

The software you select should be able to identify recurring guests and help you build loyalty programs to increase guest retention and get better returns from repeat customers.

Do you help create guest profiles for recurring guests?

Choose a solution that can create internal guest profiles for repeat guests. This will help make your booking operations more efficient.

Does the software integrate with third-party platforms?

You should be able to integrate the software with third-party listing and communication platforms to increase your online visibility and have better internal and guest communication.

How did we choose these products? We didn’t—you did

To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.

In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.


At Capterra, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.

Methodology

For this article, we selected the top 10 products from the ‘Top Performers’ Quadrant’ in Capterra’s Shortlist report for the hospitality property management software category as of April 20, 2022. Read more about the Capterra Shortlist methodology here.

The final products selected had to meet the following criteria:

  1. Meet our market definition for hospitality property management software: “Hospitality property management software automates the marketing, booking, and billing of rooms for hotels, motels, and resorts. Hotel managers use these applications to optimize the efficiency of their operations, speeding the process of filling and turning over rooms. Hospitality property management solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included.”
  2. Have these core features as part of the software: Housekeeping management and reservations management.

The “best functionality” tool is identified based on the highest user ratings for functionality that a vendor received based on publicly available reviews.

The “most affordable” tool is identified based on the lowest pricing a vendor offered on their website in terms of starting price on April 19, 2022.

Disclaimer: We conducted this analysis based on reviews and ratings data as of April 19, 2022. In order to present the most up-to-date information, the product cards show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.


Looking for Hospitality Property Management software? Check out Capterra's list of the best Hospitality Property Management software solutions.

About the Author

Ashish Upadhyay

Ashish Upadhyay

Ashish Upadhyay is a content writer at Capterra, helping small businesses identify the right software for their business needs by analyzing user reviews data for the highest rated products in relevant software categories. Prior to joining Gartner, he worked in insurtech, fintech, and real estate. Specializing in marketing, project, and IT management, Ashish’s works have been featured in MAST magazine and Medium. In his free time, he enjoys working out and playing video games.

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Comments

Comment by Avalanche Resort on

Hi Dan. Insightful article with clear pros and cons. This makes the life of hoteliers easy. I am using eZee Frontdesk and random glitches are very rare. Glad to read that this software would be of help to me even in the future when I would have new properties as my business continues to grow. I would also suggest other readers to adopt a PMS that would not limit them while their hotel business grows.

Comment by Evan Davies on

We at The Booking Factory would love to be featured as an option for smaller groups and chain hotels. We have a modern application with open API to connect a multitude of other integrations

Comment by Van Jump on

have you looked at Northwind Maestro ? they offer cloud, multi-property and single location stand alone. Chain I consult for has used it for past 17 years.

Comment by Jennifer Champagne on

Always glad I can help, Justine!

Comment by Justine Putot on

Hi Jennifer,

Awesome post and a really great list – very helpful

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