3 Most Popular Hotel Management Software for Small Hotels

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Modern hotel software offers the functionality that small properties need to meet traveler expectations and demands moving forward.

Person managing tasks on a schedule

The pandemic left thousands of small hotels empty across the world, but the hotel industry is preparing for a strong rebound. Meanwhile, traveler expectations have changed.

Instead of price, the hotel guest experience is now driven mostly by safety. Of those who plan on traveling before a vaccine is widespread, 68% say they are willing to pay more to ensure their safety as a guest (full content is available to clients). Hotels of all types must clearly explain their cleaning procedures to attract travelers in 2021 and beyond.

As a hotelier, you will need the right hotel property management software (PMS) software to support this new safety-first strategy and encourage direct bookings online. To help you make an informed decision quickly, we’ve gathered five of the most popular hotel management software designed to assist smaller hotels.

Each of these options, listed alphabetically, has a user review rating of at least four out of five stars in our directory with 10 reviews or more.

Easy Innkeeping from Gracesoft includes several modules to help cover a range of hotel PMS tasks, such as taking reservations, marketing online, completing transactions with a point-of-sale (POS) system, and more. Users can adopt these features separately or integrate them for an all-in-one suite to manage basic front desk and reservation needs as well as digital marketing and channel management.

Key features:

  • Centralized channel management
  • Prebuilt report templates with automation
  • Online booking engine integrates with website

Pricing:

  • Easy Innkeeping’s Basic edition starts at $59 per month and includes the hotel management software, booking engine, and the ability to process credit cards. Advanced and Premium editions offer additional features, such as a customer relationship management (CRM) module, email marketing tools, and integration with popular accounting systems.

Gracesoft Easy InnKeeping

Drag-and-drop reservation scheduling in Easy Innkeeping


eZee Absolute is a hotel management system that helps automate each major area of hotel operation with support for any size of hotel, resort, bed-and-breakfast (B&B), hostel, or condo. The software also includes a mobile app to receive alerts and view reports from anywhere on the property and a chatbot to support guests as they book online.

Key features:

  • Oversee multiple properties, booking engines, and guests within a single system
  • Flexible point-of-sale (POS) system designed for in-house restaurants or bars
  • Manage access to sensitive information with customizable user accounts

Pricing:

  • The eZee Absolute cloud property management system starts at $45 per month when paid annually. Separate packages that include the booking engine and channel management software are available, as well as a comprehensive package that includes core modules, such as eZee Frontdesk.

eZee Absolute

eZee Absolute displays guest contact information while completing transactions for quick reference


Designed to support hotel chains as well as smaller B&Bs and inns, Hotelogix is a cloud-based property management software that integrates with other systems to create an all-in-one platform. The front desk module serves as a centralized dashboard to track reservations, check-ins, and staff duties, which also syncs up with accounting and booking information for real-time management.

Key features:

  • Prioritize housekeeping assignments by room, block, or floor
  • Keep online inventory and pricing consistent with channel management software
  • Personalize the booking engine to match branding on your website

Pricing:

  • Pricing for the Hotelogix Premium edition starts at $65 per month and includes full hotel software functionality with live chat support. Users can opt for advanced packages to add more modules, such as Global Distribution System connections, revenue management, channel management, and accounting software.

Hotelogix PMS Hotel Software

Manage individual reservation details in the front desk view of Hotelogix


Methodology

To identify the systems featured here, we first entered the term “hotel management software” in Google during the week of March 1, 2021 in an incognito window with the location set to the U.S. Solutions that appeared in the first three pages of search results then had to meet the following criteria to be included here:

  • Meet our market definition for hotel management software
  • Offer publicly available pricing
  • Have at least a four out of five-star rating and at least 10 reviews in our directory

Products are presented in alphabetical order.

Looking for Hospitality Property Management software? Check out Capterra's list of the best Hospitality Property Management software solutions.

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About the Author

Taylor Short

Taylor Short

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Team Lead at Capterra, sharing insights about the manufacturing and maintenance industries. Journalism grad. Published in The Washington Post, Facility Management Magazine, and Facility Executive Magazine. Texas native. I love helping my team produce wildly useful content.

Comments

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amazing software’s, but now days smart hotel solutions are in trend. May be you have to write about smart hotels.

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Hi Sally,

You can find the property management software company Check Inn here: https://www.capterra.com/p/130771/Check-Inn-PMS/

Please let me know if we can help with anything else!

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my daughter told me to get a program called CHECK INN so wondering if you know how I find this software company?

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Re: Petar Dimitrov

I personally don’t, however you may be referring to data extraction? If so, check out this: https://www.capterra.com/data-extraction-software/

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Hello

im a property manager for approximately 25 villas looking for a channel manager and pms together who also has the capacity to accpt and handle payments

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Wow, good list. Most of them even have good UI’s while others seriously need a bit of improvement.

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Very nice and Informative article. Thanks for publishing. I use VisBook. It is a cloud-based hotel software system, which provides solution from your guest’s booking to the end of the accounting process. Automatic check-ins, a restaurant system with inventory administration, integration with most door lock systems, full reports on anything you want, exports to your accountant, and much more. Our aim is to create user friendliness, and a seamless experience for YOUR customers.

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I am using Gofinix for my hotel. It’s also a great option for small hotels.

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Can I also add acemsthailand to the list for independent hotels & guest houses in Thailand looking for a PMS or all-in-one hotel system!

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Dear Dan Taylor,
Do you have any analysis about Document Reading systems to PMS – Desktop and Mobile ?
To speed up check in and input passport Id data into PMS; or to be done by Kiosk on Lobby; or by Tablet in the rooms, or self check in by mobile App. All above with technology to transfer data into PMS.

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This article is pure gold for small hotels; thanks for writing it!

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Teresa Acosta, you should check out our PMS, Magpie Systems. Our software works great for clients with multiple property types. Check out our product at http://www.magpiesystems.com. We are the only cloud-based PMS that is seamlessly integrated with QB Online in real time.

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All the products in this list are great but they are not the best. Cloud Hotel ERP is a cost-efficient hotel management system which will help small hotels and hotel chain businesses to compete with the best in the niche.

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A New PMS is in Arrival, in 2019, complet with Night-Audit, better of the existent PMS in the Markt. Al things from Fidelio suite 8, Protel Opera, Amadeus, Hogatex, Winlodge, are included in this PMS.
3 System avaiable; Basic – Professional – Premium
Prices;
Basic 300 Us$,
Professional 500 Us $ –
Premium 700 Us$

COMING SOON IN 2019

TAKE A LOOK

IRIS – PMS – HOTEL MANAGEMENT SYSTEM

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I’m currently researching for a client who has a property that includes cabins, hotel rooms and RV campsites… The client will offer 70% booking online via their website and 30% via ReserveAmerica.com, so we need a simple-to-use online booking software that is reasonably priced for this seasonal business. Any suggestions are welcomed! Thank you.

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Hi Dan. My favourite small hotel PMS is eZee Absolute (from the makers of eZee FrontDesk which is on your list). Being a cloud-based PMS, it’s very cost effective and offers access on the go. Its loaded with tons of features and is a complete solution (if you opt for channel manager and booking engine from eZee). The best thing about them is the 24×7 live support. Anytime I get into a glitch there is someone whom I can count on.

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Could I also propose to add to the list https://roompricegenie.com – our software is specifically built for smaller hotels so it is as simple as possible to use at a very low cost, but also with a very high quality room pricing algorithm, that you normally wouldn’t be able to get at this level. We like to say it takes 5 minutes a day and costs as much as a coffee.

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my absolute favorite is MotoPress hotel booking plugin, this is a really affordable wordpress solution for hotel owners https://motopress.com/plugins/hotel-booking/

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We like Webrezpro for our 15 room property. At first we thought it was more tailored to bigger properties but after trying Cloudbeds, we found it to be a better fit, ready to grow with you, the support is excellent, and there is a big difference between a new PMS and one that’s been around awhile. Go with one that’s got better bones, not just the shiny new exterior.

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Thank you for taking the time to create this list. I have contacted numerous PMS companies. I have a boutique new hotel will be rates about 4 stars, opening in spring 2019. After reviewing 9 platforms we are still not ready to put pen to paper. They all seem to have a piece of the market. Some are a flat charge with month subscriptions. Many still do not have a paperless folio option. If you need to add something they do not have they are willing to for a charge. In one case $5000 for adding the code for “go moments”. We are still looking and hope we can find at least one that has 75% of our needs list.

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