The Top 20 Most User-Friendly Email Marketing Software Report

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It’s 5:00 p.m. on a Friday, the quarterly meeting has just wrapped up, and hype is building throughout the office. There’s exciting news and you just can’t wait to share it. It’s gonna be huge!

user-friendly email marketing software

But you’re faced with the dilemma of determining the best way to let all your customers know. Instead of screaming at the top of your lungs, you turn to your handy dandy email marketing system to spread the word efficiently and effectively.

Email marketing software helps organizations of all types, from retailers to nonprofits, strategically manage outreach to and engagement with targeted audiences through mass email. It also allows organizations to create and design campaigns, while tracking their performance with key metrics such as open and click-through rates.

Finding the right email marketing solution for you can be difficult. That’s why we made Capterra’s Top 20 Most User-Friendly Email Marketing Software report to help find a user-friendly system that is the best fit for your organization’s needs.


This research is part of our series of Top 20 reports. When ranking solutions, we consider usability (how easy a system is to use), available customer services (for when you’re stumped), and reviews from actual users of the different solutions in our report.Usability is calculated through direct user testing. We determine common tasks that are representative of how most organizations would use a system to manage and track email outreach. We then measure how many seconds and clicks it takes our team, on average, to complete these tasks in an email marketing system.

Task List

  1. Upload contact list
  2. Create email template
  3. Send email to list
  4. Unsubscribe contact
  5. Generate report

We tested all email marketing solutions made available to us, performing each task two times in every system. In the first round, we completed the task without accessing any training, testing intuitiveness. In the second round, we followed training materials provided by the software company, testing learnability.Here’s how fast the Top 20 email marketing systems stack up:undefined

However, there’s one caveat to this observation – just because a system has a faster task completion time, doesn’t necessarily mean it got the job done to it’s full potential. For example, some systems we tested offered robust functionality when creating email templates (ie. advanced design capabilities); it may have taken more time to complete the task, but offered room for elaboration, which may be an important aspect for some buyers.

In addition to usability, we wanted to address another very important aspect to user-friendliness: customer service. That’s right, customer service is crucial when setting up and learning how to use a brand new system. To calculate this metric, we tracked available implementation resources, what kind of training software vendors offered, and how many different methods a user could get in touch with a company if they had questions or ran into errors. The factors we tracked are listed below:

Implementation resources:

  1. Ability to upload contacts
  2. API access
  3. CRM integration
  4. Mobile access
  5. Social media integration
  6. CMS integration
  7. iOS and Android apps

Training resources:

  1. Videos
  2. Articles or training documents
  3. Free demo
  4. Training webinars
  5. Free trials

Support resources:

  1. Via email or help desk
  2. Through links to a knowledge base or FAQ page
  3. Over the phone
  4. Through live chat

Another important metric we wanted to incorporate were customer reviews, specifically regarding “ease of use” and “customer service”. The voice of actual customers provides firsthand insight into a software product’s performance and the resources provided to customers by the software company. Reviews data was gathered from Capterra’s website and our sister companies, Software Advice’s and GetApp’s, sites. We factored in the total numbers of reviews a system had and their customers’ average star ratings across all three websites.


This report was designed to help you, the buyer, get started narrowing down the immense list of email marketing solutions. However, we can’t do all of the work for you. The best way to find the perfect system for your organization is by signing up for free trials, sitting in on live demos, and discussing your specific needs with software vendors.

Another thing to remember: “easy to use” isn’t the be-all and end-all. There are several other factors that play a role in the decision making process. After all, you don’t want to purchase a solution that no one else uses or a system that will break the bank. Take a look at our Top 20 Most Popular and Top 20 Most Affordable Email Marketing Softwarereports. You can use all three reports to compare the pros and cons of each system and ultimately end up with a short list of your top picks!

What do you think? Did we miss anyone? Let us know! We plan on updating this research annually.

Looking for Email Marketing software? Check out Capterra's list of the best Email Marketing software solutions.

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About the Author

Rachel Wille

Rachel is the Market Research Analyst at Capterra. She studied at Carnegie Mellon University and is using her Decision Science degree to communicate data and help people make the right software choice. In her free time, she can be found exploring the realm of fiction and consuming copious amounts of white cheddar popcorn.


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Thanks for publishing this wonderful research. The entire team at redcappi is honored & humbled to receive the #1 spot on your top 20 most user friendly email marketing software.

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