Nonprofit Technology
Membership Management

How Do Organizations Actually Use Membership Software? 5 Case Studies

Published by in Membership Management

You know what membership management software does already—and all those software systems are all about the same anyway, right?


So many different organizations use membership management software, from sports clubs to councils to ski lodges, that a whole range of unique and innovative uses is possible.

Education concept: Case Study on computer keyboard background

Here are five totally different membership organizations who use membership software in inventive ways:

Ohio School Counselor

9-26-2014 8-29-52 AM

Software: Wild Apricot

Shawn Grime, from Ohio School Counselor, says that Wild Apricot has really helped their organization:

It allows them to keep membership records, maintain a website, run events, market through emails, as well as process and track memberships.  Before they had Wild Apricot, they were using separate services for each one of those tasks—Wild Apricot has reduced their expenses and made their work much easier.

Seattle Building Enclosure Council

9-26-2014 8-31-32 AM

Software: MemberClicks

Robin Kotulka of the Seattle Building Enclosure Council uses MemberClicks to help them manage their membership and website.   For SeaBEC, it was a great investment and has hugely improved their efficiency.  Previously, they manually tracked their email lists and their membership in Excel spreadsheets, but that led to lots of mistakes and problems with updates.  Memberclicks instead gave them the ability to automate things and easily manage their membership—it also goes a step further by helping them to improve their website, which in turn helps their organization to grow.  The ease of the software and the time it frees up allows SeaBEC’s volunteers to spend their time helping the cause instead of getting stuck in the administrative trenches.

The Sentergroup

9-26-2014 8-32-37 AM

Software: YourMembership

Thomas Radde, account coordinator at The Sentergroup, says that there are so many features included in their membership software that he never would have even thought of but which are immensely helpful.  With YourMembership, The Sentergroup has career centers, integrated blog and forum platforms, as well as merchant services and event management all in one place and talking to each other.

Los Amigos Ski Club

9-26-2014 8-33-29 AM

Software: ClubExpress

Steven Finder, the president of the Los Amigos Ski Club, switched to ClubExpress after hosting their own website for many years.  They were pleased with the way that ClubExpress could manage their small, one-day events, and after some conversation with the vendor and helpful updates, found a way for it to manage their multi-day activities, such as ski trips, that involved a lot of different parts (like airline tickets, transfers, travel, lodging, and rentals) as well.

Servant Warrior Ministries

9-26-2014 8-34-34 AM

Software: NeonCRM

Jeff Searcy, founder at Servant Warrior Ministries, looked for a system that was expandable and could grow with them as they needed it to.  With NeonCRM they found they could easily segregate, query, and manage their donors and contacts, and view all their correspondence with them in one place. The software also allows their donors and members to easily contact them and conduct business with them.  They also use the system to integrate their events and outreach into their social media, and website. Servant Warrior Ministries also uses the software as a fundraising tool, and builds surveys out of the provided forms to collect more data on their constituents that they can use to target donation messages better.

What other systems do you know of that are being implemented in innovative ways? Add them in the comments below!

Looking for Membership Management software? Check out Capterra's list of the best Membership Management software solutions.

About the Author

Leah Readings

Leah Readings

Leah Readings is a Software Analyst for Capterra, a company that connects buyers and sellers of business software. She specializes in church management software along with several other software directories. When she’s not helping software buyers, she is, among other things, reading, writing, and spending time with her family and friends.


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Comment by Shaun Jamieson on

Hi Leah, I jut read this article and was super surprised to not see a single member management solution listed here that was optimized for mobile. It appears associations are one of the last markets to recognize the importance of adopting a mobile first strategy. Members must be able to interact with your association on any device, desktop, tablet and smartphone. Here’s an example: – scroll down to the iphone image to can see what signing up for an event is like for a member on a regular website vs. a responsive website. The difference is night and day.


Comment by TJ on

I am from Asia. My customer is looking for a membership site for online course learning n affiliate features for the members. May I know which platform is suitable. They need to Key in Chinese wording.

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