Predictive dialers are wonderful additions to your call center.
They improve agent productivity, offering clear benefits to any company doing sales or customer service. Since predictive dialers, like all technology, are constantly changing and improving, keeping up with the latest industry trends can be tough.
But never fear. I've done some legwork and collected nine Twitter accounts, blogs, and groups that offer useful advice, news, and tips about all things predictive dialer.
These resources (organized by category) will help you stay up to date and might help you do your job even better.
Predictive dialer Twitter accounts
1. Kartik Kakar
Kartik Kakar (Source)
Why you should follow: The lead marketer at Ameyo, Kartik Kakar is a technology and marketing expert who has helped companies from the startup level up through Fortune 100 brands improve their digital marketing, customer experience, and contact centers. He tweets articles and tips about marketing technology and customer service, including predictive dialers.
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2. PhoneBurner
Why you should follow: PhoneBurner is a predictive dialer software company that offers a cloud-based CRM. Their Twitter account is very active and features articles about sales, customer service, and best practices for using their software.
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3. InContact
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Why you should follow: Another predictive dialer software company, InContact features the only no-pause dialing system in the industry. The company tweets articles and tips about call centers and predictive dialers.
Predictive dialer blogs
4. LiveVox Predictive Dialer Blog
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Why you should subscribe: LiveVox is a cloud contact center provider that offers an integrated hosted predictive dialer, ACD, IVR, call recording, and business analytics suite. The company's predictive dialer blog features posts about every aspect of using predictive dialers in a contact center, including important features, best practices, and government regulation.
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5. Ameyo Callversations
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Why you should subscribe: Also run by Ameyo, this predictive dialer blog section feautures multiple posts about using and buying predictive dialers, as well as sections on customer service, sales, and call centers.
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6. Nebu's Market Research Solutions and Services Blog
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Why you should subscribe: Nebu helps clients and users increase the efficiency of their market research. The company offers a variety of products, including Dub InterViewer and Dialer as a Service. Its blog features posts about market research, customer service, data, and call centers, including this one about predictive dialers.
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7. Sytel
Why you should subscribe: Sytel is a cloud contact software company that offers call center software infrastructure for all media channels. The company's blog aims to shed light on call center wisdom—with a focus on customer service—as well as the technology involved in the process.
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Predictive dialer LinkedIn groups
8. Predictive Dialer Managers
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Why you should join: Created by LiveVox, this group is a sharing and networking forum for managers of both premised and hosted dialers, ACDs, and IVRs. With over 500 members, this group is a useful resource for people who manage services using predictive dialers.
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9. CallCentre Search
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Why you should join: CallCentre Search is the largest call center group on LinkedIn, with more than 70,000 members. Use this group to connect with other call center professionals, including those with predictive dialer expertise.
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Conclusion
Do you have any other favorite predictive dialer accounts and blogs? Let us know in the comments below! To learn more about sales and customer service, check out Capterra's customer service blog and sales and marketing blog.