Article Tag: call center management

If you’re a customer service manager, you need to ensure that your customer and IT support services are efficient and well organized. Otherwise, your support executives will be burdened by manually assigning and recording resolved or... Continue Reading

Maintaining communication with your leads and customers is crucial for your business. Whether you are reaching out to your customers, or your customers are trying to get in touch with you, your business needs a call... Continue Reading

Asking the right questions is one step toward ensuring you make the right hires. Call centers suffer from high employee turnover rates. The mean annual attrition rate for U.S. contact centers was 31% in 2018, and... Continue Reading