Article Tag: call center management

Maintaining communication with your leads and customers is crucial for your business. Whether you are reaching out to your customers, or your customers are trying to get in touch with you, your business needs a call... Continue Reading

Jump to: Agile CRM Crisp EngageBay Freshdesk Spiceworks Zoho Desk As a customer service manager, you may be aware of the multiple benefits of help desk software, including more efficient ticketing, improved customer support experience and... Continue Reading

Asking the right questions is one step toward ensuring you make the right hires. Call centers suffer from high employee turnover rates. The mean annual attrition rate for U.S. contact centers was 31% in 2018, and... Continue Reading