Article Tag: customer experience software

Both customer success and customer experience software are built to prioritize one thing for customer success managers and salespeople—their audience. However, despite both software categories focusing on your customers, their functions differ from each other. This... Continue Reading

What makes a good customer experience? What makes a bad one? The results of our customer experience survey let you learn from the customers themselves. I’ve got good news and bad news for customer experience (CX)... Continue Reading

Think about the last typewriter you bought. You probably carefully compared your options to find the right balance of features, price, and brand – and then you just went out and bought whatever Sears had on... Continue Reading

Providing your customers with a great experience can make or break their loyalty, which has a huge impact on your bottom line. One great way to improve your customer experience is to invest in customer experience... Continue Reading