customer experience
What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed an online... Continue Reading
What makes a good customer experience? What makes a bad one? The results of our customer experience survey let you learn from the customers themselves. I’ve got good news and bad news for customer experience (CX) professionals. The... Continue Reading
You might think you know how your customers feel about their experience, but you’re probably wrong. Welcome to the void. It’s vast, and you’re alone. You start to run, and you know you’re running fast. But how... Continue Reading
“Captain! We’ve got a whirlpool on our side!” comes a cry from behind you. “Captain! There’s a giant monster on our side!” comes a shout from another. If this situation sounds familiar to you, you’re either the captain... Continue Reading
Businesses of all sizes are increasingly prioritizing customer experience, especially in how they structure their sales and marketing teams. According to the 2017 Gartner Marketing Organization Capabilities survey, “Marketing organization structures vary widely, but data suggests declining... Continue Reading
With labor pools dwindling, skilled workers job hopping, and important roles remaining vacant for months at a time, small and midsize businesses (SMBs) can no longer afford to haphazardly throw pay and perks at their talent... Continue Reading
Customers are the fuel on which every business runs. If customers aren’t happy with your services, your business won’t survive. When customers provide feedback about your products or services, you learn whether you’re taking the right steps... Continue Reading
Software update requirements used to have a seemingly eternal turnaround time—20 years ago, the average wait was at least three years for the DevOps cavalry to ride in with a life-saving application revision. Enter Agile software development.... Continue Reading
I probably don’t need to tell you why you need to measure customer experience (CX). Obviously, it’s useful to know whether changes you’ve made have improved or worsened the experience your customers have with your brand.... Continue Reading
The logistics industry relies on the clockwork precision of IT systems to coordinate the movement of goods across the world for millions of clients. At many points in the history of logistics, the industry has made... Continue Reading
Newer Posts
