Article Tag: customer service

4 Best Free Knowledge Base Software

Published April 29, 2022 by Shephalii Kapoor

Are you an online retailer or a startup owner struggling to answer the many queries customers have about your product or service? Do you wish to provide information to prospects but without answering multiple phone calls?... Continue Reading

Top 6 Free Help Desk Software

Published April 1, 2021 by Preksha Buttan; Updated on April 5, 2022

If you’re a customer service manager, you need to ensure that your customer and IT support services are efficient and well organized. Otherwise, your support executives will be burdened by manually assigning and recording resolved or... Continue Reading

Category Compare: Customer Service vs. Call Center Software

Published March 17, 2022 by Ashish Upadhyay

Both customer service software and call center software focus on one thing—customers. However, despite the similar audience, their functions are quite different. This report will identify the similarities and differences between the two categories to help... Continue Reading

What Are Chatbots? Why You Should Care, and What You Need to Know

Published January 31, 2022 by Collin Couey

Chatbots are quickly becoming a cornerstone of customer experience. Curious what they are? Check out this comprehensive guide. According to Gartner’s Hype Cycle, chatbots are less than two years away from reaching a stable, accepted level... Continue Reading

5 Best Free Knowledge Management Software Options

Published April 26, 2021 by Rahul Kumar

Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

The Year Ahead: What Customers Want in Their In-Store and Online Experiences

Published September 25, 2019 by Kristen Bialik

What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed... Continue Reading

A Year in Customer Service: What Your Business Can Learn From Our Customer Service Survey

Published September 20, 2019 by Kristen Bialik

As service engagement channels proliferate, you need to know where your customers are and where they want to be. Our survey asked them. In the past year, how have your customers engaged with customer service, either... Continue Reading

5 Small Business Retail Trends for 2018

Published November 9, 2017 by Andrew Marder

With 2018 right around the corner, it’s time to think about your future and the future of your business. What does the next year have in store, and what can you do about it in-store? The... Continue Reading

What’s Trending in CRM: 3 Forward-Thinking Platforms You Can Try Out Today

Published June 29, 2017 by Kelsie Anderson

Do you dream of a future where you know what your customers want, when they want it, and why? Do you dream of being able to monitor customer issues in real time, solving their problems as... Continue Reading