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customer service

Article Tag: customer service

Top 7 Free Knowledge Management Software

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Picture this: You’re a customer support manager, and your team constantly needs information from other departments to help customers solve their issues. Your customers might want to know how they can track their order status, or... Continue Reading

10 Best Free Live Chat Software

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Customer service managers are often swamped with multiple customer queries, unassigned tickets, and unorganized agent workflows. Fortunately, a real-time customer support tool, such as live chat software, can help overcome such challenges. Live chat software helps... Continue Reading

Top 6 Free Help Desk Software

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If you’re a customer service manager, you need to ensure that your customer and IT support services are efficient and well organized. Otherwise, your support executives will be burdened by manually assigning and recording resolved or... Continue Reading
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