Article Tag: customer service

How Small Businesses Can Differentiate Themselves Through CX

Published August 12, 2022 by Amanda Chavez - Guest Contributor

There may be no greater love story in the American consciousness than that of small-business ownership. In fact, we romanticize the heck out of it. It’s the ideal “pick yourself up by your bootstraps” fable that... Continue Reading

Top 7 Free Knowledge Management Software

Published April 26, 2021 by Preksha Buttan; Updated on August 3, 2022

Picture this: You’re a customer support manager, and your team constantly needs information from other departments to help customers solve their issues. Your customers might want to know how they can track their order status, or... Continue Reading

Keeping Up With Customer Demand and Inquiries

Published June 30, 2022 by Ryan Clancy - Guest Contributor

In order to keep up with customer demand and inquiries, it is important to have a customer service system in place that can efficiently and effectively manage your customers. There are a variety of different ways... Continue Reading

10 Best Free Live Chat Software

Published May 5, 2020 by Barkha Bali; Updated on June 27, 2022

Customer service managers are often swamped with multiple customer queries, unassigned tickets, and unorganized agent workflows. Fortunately, a real-time customer support tool, such as live chat software, can help overcome such challenges. Live chat software helps... Continue Reading

4 Best Free Knowledge Base Software

Published April 29, 2022 by Shephalii Kapoor

Are you an online retailer or a startup owner struggling to answer the many queries customers have about your product or service? Do you wish to provide information to prospects but without answering multiple phone calls?... Continue Reading

Top 6 Free Help Desk Software

Published April 1, 2021 by Preksha Buttan; Updated on April 5, 2022

If you’re a customer service manager, you need to ensure that your customer and IT support services are efficient and well organized. Otherwise, your support executives will be burdened by manually assigning and recording resolved or... Continue Reading

Category Compare: Customer Service vs. Call Center Software

Published March 17, 2022 by Ashish Upadhyay

Both customer service software and call center software focus on one thing—customers. However, despite the similar audience, their functions are quite different. This report will identify the similarities and differences between the two categories to help... Continue Reading

What Are Chatbots? Why You Should Care, and What You Need to Know

Published January 31, 2022 by Collin Couey

Chatbots are quickly becoming a cornerstone of customer experience. Curious what they are? Check out this comprehensive guide. According to Gartner’s Hype Cycle, chatbots are less than two years away from reaching a stable, accepted level... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

The Year Ahead: What Customers Want in Their In-Store and Online Experiences

Published September 25, 2019 by Kristen Bialik

What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed... Continue Reading