Article Tag: customer service

5 Best Free Knowledge Management Software Options

Published April 26, 2021 by Rahul Kumar

Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and... Continue Reading

6 Best Free Help Desk Software

Published April 1, 2021 by Ankita Singh

Jump to: Agile CRM Crisp EngageBay Freshdesk Spiceworks Zoho Desk As a customer service manager, you may be aware of the multiple benefits of help desk software, including more efficient ticketing, improved customer support experience and... Continue Reading

3 Best Free CRM Software You Can’t Ignore

Published March 18, 2021 by Ankita Singh

Wondering how to expand your loyal customer base? Look no further. Explore these 3 best free CRM solutions to manage and build strong customer relationships. Jump to: Bitrix24 HubSpot CRM Zoho CRM A customer relationship management... Continue Reading

Category Compare: Customer Service vs. Customer Experience

Published March 5, 2021 by Capterra

In this report, we’ll define and compare customer service and customer experience software so you can determine which tool is right for your business. What’s the difference between customer service software and customer experience software? While... Continue Reading

The Year Ahead: What Customers Want in Their In-Store and Online Experiences

Published September 25, 2019 by Kristen Bialik

What makes good online and in-store customer experiences? Here’s what your customers think. A majority of U.S. customers now prefer to shop online, according to a recent Capterra survey. Overall, 60% of U.S. customers who completed... Continue Reading

A Year in Customer Service: What Your Business Can Learn From Our Customer Service Survey

Published September 20, 2019 by Kristen Bialik

As service engagement channels proliferate, you need to know where your customers are and where they want to be. Our survey asked them. In the past year, how have your customers engaged with customer service, either... Continue Reading

5 Small Business Retail Trends for 2018

Published November 9, 2017 by Andrew Marder

With 2018 right around the corner, it’s time to think about your future and the future of your business. What does the next year have in store, and what can you do about it in-store? The... Continue Reading

What’s Trending in CRM: 3 Forward-Thinking Platforms You Can Try Out Today

Published June 29, 2017 by Kelsie Anderson

Do you dream of a future where you know what your customers want, when they want it, and why? Do you dream of being able to monitor customer issues in real time, solving their problems as... Continue Reading

The Best Doctors Enhance Their Patient Care With These 3 Tips

Published June 15, 2017 by Cathy Reisenwitz

Running a medical practice requires a lot. At least one doctor, support staff, a building, and—oh, yeah—patients. When you first start your practice, the focus is going to be on attracting new patients while still providing... Continue Reading

How to Measure Customer Experience

Published April 13, 2017 by Cathy Reisenwitz

I probably don’t need to tell you why you need to measure customer experience (CX). Obviously, it’s useful to know whether changes you’ve made have improved or worsened the experience your customers have with your brand.... Continue Reading