Article Tag: help desk software

5 Best Free Knowledge Management Software Options

Published April 26, 2021 by Rahul Kumar

Jump to: Bitrix24 Confluence Freshdesk Zendesk Zoho Desk As a business owner, you may be aware of the benefits of knowledge management software—you can create knowledge bases, manage employee access to information, facilitate employee training, and... Continue Reading

Top 20 Most Popular Help Desk Software Report Methodology

Published October 4, 2018 by Kelsey Dornfeld

Top 20 reports are updated annually. This report was updated on 10/4/18. Today we launched the latest infographic in our Top 20 series, the “Top 20 Most Popular Help Desk Software.” If you are searching for... Continue Reading

5 Great Help Desk Ticketing Software Options For Start-ups

Published October 20, 2017 by Geoff Roberts

As startups bring on new customers and scale their business, they inevitably—and quickly—reach a point where existing processes begin to break down. This is a good problem to have, as it’s indicative of success and can... Continue Reading

Hiver Review: Better Than Default Gmail, But Won’t Replace Help Desk or Issue Tracking Software

Published June 23, 2016 by Cathy Reisenwitz

The debate is always framed the same way — when should customer service teams graduate from email to dedicated software? We know help desk and issue tracking software make providing customer service easier. But teams often... Continue Reading

Considering Investing In Help Desk Software? Here Are The 3 Best Times To Buy

Published June 16, 2016 by Jack Plantin

During SupportYourApp’s early days, we already knew we had to find a better solution for customer support than using Gmail. We decided to take the long and arduous road, and built our own in-house customer support... Continue Reading

3 Signs You Need a Ticketing System Yesterday

Published April 28, 2016 by Cathy Reisenwitz

“Alright meow, hand over your license and registration.” Maybe I’m the only one who thinks of that scene in Super Troopers when I hear “ticket.” Either way, today I want to talk about another kind of... Continue Reading

Offer Self-Service Customer Support With These 3 Knowledge Base Software Solutions

Published March 17, 2016 by Cathy Reisenwitz

Last week, Desk.com’s Katy Dormer walked us through why you want to give your customers an amazing self-service support site and the key ingredients to building one in 6 Steps to Build an Amazing Self-Service Support... Continue Reading

Do I Need Help Desk Software or Customer Service Software?

Published March 7, 2016 by Cathy Reisenwitz

You know you need software,but do you need help desk software or customer service software? These terms are sometimes used interchangeably, and vendors in each category often overlap. Which kind of software you need depends on... Continue Reading

New Video: What’s the Point of Help Desk Software?

Published June 18, 2015 by Cathy Reisenwitz

What does being basic and making it rain have to do with help desk software? Find out in Capterra’s latest video: What’s the Point of Help Desk Software? This video is for people considering investing in... Continue Reading

Help Desk Software Comparison: 5 Popular Choices

Published January 15, 2015 by Cathy Reisenwitz

“No, no there you go, no there you go. I just heard it come on… no, no, that’s the music you heard when it come on… no, that’s the music you hear when… I’m sorry, are... Continue Reading