help desk software
Zendesk has some great features, but it’s not suited for all businesses. Explore the top five Zendesk alternatives. Zendesk is a customer service solution that offers ticketing, omnichannel support, and customer self-service features. The tool is popular... Continue Reading
Top 20 reports are updated annually. This report was updated on 10/4/18. Today we launched the latest infographic in our Top 20 series, the “Top 20 Most Popular Help Desk Software.” If you are searching for a... Continue Reading
As startups bring on new customers and scale their business, they inevitably—and quickly—reach a point where existing processes begin to break down. This is a good problem to have, as it’s indicative of success and can be... Continue Reading
The debate is always framed the same way — when should customer service teams graduate from email to dedicated software? We know help desk and issue tracking software make providing customer service easier. But teams often delay... Continue Reading
During SupportYourApp’s early days, we already knew we had to find a better solution for customer support than using Gmail. We decided to take the long and arduous road, and built our own in-house customer support... Continue Reading
“Alright meow, hand over your license and registration.” Maybe I’m the only one who thinks of that scene in Super Troopers when I hear “ticket.” Either way, today I want to talk about another kind of... Continue Reading
Last week, Desk.com’s Katy Dormer walked us through why you want to give your customers an amazing self-service support site and the key ingredients to building one in 6 Steps to Build an Amazing Self-Service Support... Continue Reading
You know you need software,but do you need help desk software or customer service software? These terms are sometimes used interchangeably, and vendors in each category often overlap. Which kind of software you need depends on... Continue Reading
What does being basic and making it rain have to do with help desk software? Find out in Capterra’s latest video: What’s the Point of Help Desk Software? This video is for people considering investing in customer... Continue Reading
Remember the good old days when choosing email and cloud storage was easy? Time was you’d just go with the most space for the least money, like pixels in a digital camera. In the meantime, Dropbox, MediaFire,... Continue Reading
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