7 Most-Popular Hotel Management Software for Small Hotels

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For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience.

For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.

But who in hospitality has time to look for the right software fit when you’re busy managing your hotel? Not to worry. I’ve done the work for you.

Below, I’ve gathered the 7 most popular hotel management software that will work specifically for smaller hotels. Rankings are based off of our Top 20 Most Popular Hospitality Property Management Software Products infographic, which combines number of users, customers, and social platform popularity. They are listed in alphabetical order.

1. Cloudbeds

Cloudbeds is a popular hotel management software solution for small hotels

Cloudbeds’ reservation system

Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration. It allows guests to make direct reservations through their desktop or mobile device, or even via Facebook.

What Capterra reviewers love

  • All-in-one platform
  • Integrates easily with third parties and credit card processing
  • Lots of features
  • 24/7 customer support
  • Easy to use

What they would like to see improved

  • Some were not totally satisfied with customer support

Cost

Pricing is heavily dependent on your situation. For example, Cloudbeds charges a hotel in the U.S. with ten rooms a total of $130.64 per month, billed annually (you can opt to be billed monthly for a little bit extra). If you’ve got 100 rooms, it will cost you $218.04 per month. The price may further be affected if you’re in a different country, or if you run a hostel, bed and breakfast, or vacation rental.

Have you used Cloudbeds? Leave a review!

2. eZee Frontdesk by eZee Technosys

eZee Frontdesk is a popular hotel management software solution for small hotels

eZee Frontdesk’s dashboard

eZee Frontdesk is used by boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries, the company claims. More than one million daily transactions in 104 countries happen across this hotel property management solution, resulting in 90,000 rooms managed across the globe. eZee Frontdesk has more than 4,700 customers and 70,500 users.

What Capterra reviewers love

  • Rate management to maximize revenue through seasonal rates
  • Mobile application to receive reports on smartphone/tablet
  • Event management
  • Self-service check-in kiosk

What they would like to see improved

  • Inconsistencies in Chinese language pack
  • Day-end security (cash counting) needs strengthening

Cost

eZee FrontDesk does not share pricing information publicly, but you can request a free quote by providing your contact information. The solution measures pricing through a module structure that considers number of rooms, modules, and interfaces. You can also sign up for a 30-day trial to see if the solution fits your property.

Have you used eZee Frontdesk? Leave a review!

3. Frontdesk Anywhere

Frontdesk Anywhere is a popular hotel management software solution for small hotels

Frontdesk Anywhere’s dashboard, as demonstrated on several devices

Frontdesk Anywhere is based in the technology capital of Silicon Valley. It was founded in 2009 and has grown to more than 1,400 customers and 18,000 users. Frontdesk also has an Asian office for those looking for international support.

What Capterra reviewers love

  • Easy-to-use interface
  • Customizable availability calendar
  • Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns
  • Data encryption on secure servers, and the ability to restrict user privileges

What they would like to see improved

  • Unable to locate guest reservations by email or phone number
  • “Thank You” letters cannot be sent with hotel photo

Cost

Pricing isn’t available publicly, though you can request a free demo for one of their three editions: Basic, Pro, and Enterprise.

Have you used Frontdesk Anywhere? Leave a review!

4. Hotelogix PMS by Hotelogix

Hotelogix is a popular hotel management software solution for small hotels

Hotelogix’s dashboard, as demonstrated on desktop and mobile devices

Hotelogix was developed specifically for small and midsize hotels, and is used by more than 10,000 properties worldwide. This solution launched in 2009 and now boasts customers in more than 100 countries.

What Capterra reviewers love

  • Single-point dashboard
  • Multi-device booking engine
  • Third-party integrations with OTAs such as TripAdvisor
  • Available in nine different languages

What they would like to see improved

  • Initial learning curve
  • Long wait time to fix any bugs or shortcoming
  • Quickbooks integration (Update: Hotelogix now integrates with Xero)

Cost

Hotelogix implements a pay-as-you-go model. Their premium edition runs at $3.99/room/month with a minimum billing of $65. Enterprise costs $5.99/room/month with a minimum billing of $90. Add-ons are also available for an additional cost in monthly installments with minimums.

Have you used Hotelogix? Leave a review!

5. Maestro PMS

Maestro is a popular hotel management software solution for small hotels

Maestro’s dashboard

Maestro PMS ranks 14th on our hotel software popularity list, but its special emphasis on helping small properties, even something as small as a timeshare, is what earns it a spot on this list. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard.

What Capterra reviewers love

  • Can be hosted on the cloud or installed on Windows
  • Lots of features are available a la carte, which is good for smaller hotels with unique needs
  • Excellent support
  • Integrated mobile housekeeping app

What they would like to see improved

  • The software has a steep learning curve for some

Cost

While Maestro PMS doesn’t share exact pricing details publicly (you’ll need to set up a meeting to get a quote), they offer both a one-time purchase model or a subscription-based model with no licensing fees. You may have to pay an annual support fee, however.

Have you used Maestro? Leave a review!

6. MSI CloudPM by MSI

MSI CloudPM is a popular hotel management software solution for small hotels

Cloud PM

MSI’s CloudPM has 5,800 customers in North America, including the Douglas Inn, Liberty Lodge, and New Victorian Inn & Suites. This cloud-based property management solution has been around since 1990 and is great for hotels looking to keep costs down by bypassing the purchase of additional hardware.

What Capterra reviewers love

  • Automatic backup and optional on-site backup
  • Web-based instructor-led training to learn software
  • “Single click” access to archived night audit reports

What they would like to see improved

  • Potential cloud connectivity issues

Cost

MSI doesn’t publicize pricing for its CloudPM solution, so you’ll have to set up a demo to get a quote.

Have you used MSI CloudPM? Leave a review!

7. OPERA Property Management System (PMS) by Oracle

Oracle Hospitality's OPERA Property is a popular hotel management software solution for small hotels

Oracle’s scorecard and strategy management dashboard

When you think of Oracle, you probably think of big-time enterprises, meaning big-time budgets for software. Surprise! Oracle also understands independent hotel needs, notably powering small hotels like the Ampersand Hotel in London’s South Kensington neighborhood.

Oracle Hospitality’s OPERA Property is a comprehensive and scalable solution that is available at three levels (Premium, Standard, and Lite) and is also available for both cloud and installed deployment. Any property from boutique to chain hotels can make use of this popular solution.

What Capterra reviewers love

  • Profile management
  • Accommodation management
  • Housekeeping management
  • Multi-property configuration
  • Multi-language and global currency support

What they would like to see improved

  • Outdated online interface for some
  • Can be slow during check-in/checkout process

Cost

Oracle doesn’t publicly share their pricing, but you can contact their support number (1-800-633-0738) for more information.

*If you need a general idea about how much hotel software costs, be sure to check out our pricing guide here.

Have you used OPERA Property Management System? Leave a review!

What’s your favorite software for small hotels?

What’s your favorite small hotel PM solution to use? Let me know in the comments below.

*If you want more information on what some of these hotel software features mean, check out our definitions post here.

Looking for Hospitality Property Management software? Check out Capterra's list of the best Hospitality Property Management software solutions.

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About the Author

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Dan Taylor

Dan is a content writer at Capterra, specializing in hotel management, construction and real estate. Outside the office, he enjoys spending time with his family and friends, catching up with the latest offering from HBO or paying a visit to a new place.

Comments

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amazing software’s, but now days smart hotel solutions are in trend. May be you have to write about smart hotels.

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Hi Sally,

You can find the property management software company Check Inn here: https://www.capterra.com/p/130771/Check-Inn-PMS/

Please let me know if we can help with anything else!

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my daughter told me to get a program called CHECK INN so wondering if you know how I find this software company?

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Re: Petar Dimitrov

I personally don’t, however you may be referring to data extraction? If so, check out this: https://www.capterra.com/data-extraction-software/

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Hello

im a property manager for approximately 25 villas looking for a channel manager and pms together who also has the capacity to accpt and handle payments

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Wow, good list. Most of them even have good UI’s while others seriously need a bit of improvement.

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Very nice and Informative article. Thanks for publishing. I use VisBook. It is a cloud-based hotel software system, which provides solution from your guest’s booking to the end of the accounting process. Automatic check-ins, a restaurant system with inventory administration, integration with most door lock systems, full reports on anything you want, exports to your accountant, and much more. Our aim is to create user friendliness, and a seamless experience for YOUR customers.

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I am using Gofinix for my hotel. It’s also a great option for small hotels.

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Can I also add acemsthailand to the list for independent hotels & guest houses in Thailand looking for a PMS or all-in-one hotel system!

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Dear Dan Taylor,
Do you have any analysis about Document Reading systems to PMS – Desktop and Mobile ?
To speed up check in and input passport Id data into PMS; or to be done by Kiosk on Lobby; or by Tablet in the rooms, or self check in by mobile App. All above with technology to transfer data into PMS.

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This article is pure gold for small hotels; thanks for writing it!

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Teresa Acosta, you should check out our PMS, Magpie Systems. Our software works great for clients with multiple property types. Check out our product at http://www.magpiesystems.com. We are the only cloud-based PMS that is seamlessly integrated with QB Online in real time.

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All the products in this list are great but they are not the best. Cloud Hotel ERP is a cost-efficient hotel management system which will help small hotels and hotel chain businesses to compete with the best in the niche.

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A New PMS is in Arrival, in 2019, complet with Night-Audit, better of the existent PMS in the Markt. Al things from Fidelio suite 8, Protel Opera, Amadeus, Hogatex, Winlodge, are included in this PMS.
3 System avaiable; Basic – Professional – Premium
Prices;
Basic 300 Us$,
Professional 500 Us $ –
Premium 700 Us$

COMING SOON IN 2019

TAKE A LOOK

IRIS – PMS – HOTEL MANAGEMENT SYSTEM

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I’m currently researching for a client who has a property that includes cabins, hotel rooms and RV campsites… The client will offer 70% booking online via their website and 30% via ReserveAmerica.com, so we need a simple-to-use online booking software that is reasonably priced for this seasonal business. Any suggestions are welcomed! Thank you.

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Hi Dan. My favourite small hotel PMS is eZee Absolute (from the makers of eZee FrontDesk which is on your list). Being a cloud-based PMS, it’s very cost effective and offers access on the go. Its loaded with tons of features and is a complete solution (if you opt for channel manager and booking engine from eZee). The best thing about them is the 24×7 live support. Anytime I get into a glitch there is someone whom I can count on.

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Could I also propose to add to the list https://roompricegenie.com – our software is specifically built for smaller hotels so it is as simple as possible to use at a very low cost, but also with a very high quality room pricing algorithm, that you normally wouldn’t be able to get at this level. We like to say it takes 5 minutes a day and costs as much as a coffee.

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my absolute favorite is MotoPress hotel booking plugin, this is a really affordable wordpress solution for hotel owners https://motopress.com/plugins/hotel-booking/

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We like Webrezpro for our 15 room property. At first we thought it was more tailored to bigger properties but after trying Cloudbeds, we found it to be a better fit, ready to grow with you, the support is excellent, and there is a big difference between a new PMS and one that’s been around awhile. Go with one that’s got better bones, not just the shiny new exterior.

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Thank you for taking the time to create this list. I have contacted numerous PMS companies. I have a boutique new hotel will be rates about 4 stars, opening in spring 2019. After reviewing 9 platforms we are still not ready to put pen to paper. They all seem to have a piece of the market. Some are a flat charge with month subscriptions. Many still do not have a paperless folio option. If you need to add something they do not have they are willing to for a charge. In one case $5000 for adding the code for “go moments”. We are still looking and hope we can find at least one that has 75% of our needs list.

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