The end of the year is a time to summarize new accomplishments, but also to think about the future of the dynamic IT market.
There are many trends and directions arising in IT management, and the most innovative organizations have either already started to adopt them or will do so in 2016. But these new demands and expectations present a challenge for software developers. Vendors in IT solutions will need to stay nimble this year.
Below, I’ll outline the top nine IT management trends for 2016 and what they mean for the IT management software industry.
1. Omnipresent Security
A few years ago the key aspect of IT was standardization, but then security took the lead.
Today, security is important enough to determine the development of IT infrastructure management software.
Vendors are trying to respond to the growing demands of clients and are also implementing security features like access rights for external devices like portable disks and flash memory. But they are also going one step further and integrating their products with endpoint security solutions, with the goal of managing the security of every endpoint from a single console.
2. Evolution of User Monitoring
Because security is now a priority, organizations must change the way they perceive the role of user activity monitoring.
Blocking access to social media and websites from a fear of cyberslacking is changing to blocking access from a fear of data leaks and malicious infections. Administrators are now focused on monitoring if internal users have become gateways for cyber-attacks or phishing scams. These monitoring mechanisms will become more and more common in IT management software.
3. Progressing Consolidation
Following trends in other software industries, there is a visible trend among IT management software of consolidation. Users have demanded that more software functions be accessible in one integrated tool, rather than several different and dispersed tools. Expect to see this trend accelerate in 2016.
4. Alternative Business Models
In 2016, it will be more popular to offer complete software distributions or selected functions for free. The various forms of freemium are gaining popularity because they allow vendors to reach new consumers. Some offer indefinite licenses for complex IT management solutions with the only limitation being network size, which is favorable for organizations without big IT budgets, but with long-term perspectives.
This trendy word is becoming more and more important in IT management. Users are expecting that software will be able to handle most tasks automatically, which will reduce the workload of IT departments and minimize the risk of human error and unpredictable events. Consequently, security levels for an organization will increase. The introduction of automation will also simplify the software interface, making it more transparent. IT professionals need the software to be intuitive and as easy to use as possible.
6. Employee Mobility
One of the main challenges of next year– much like the previous one – will be increased employee mobility and the use of people’s own devices at work (BYOD – Bring Your Own Device). Security risk with mobile and remote access to systems will be a primary concern of CSOs and other IT professionals in 2016.
7. The End of Office “MacGyvers”
IT technical support will become more proactive in 2016, to allow the user to fix their problems before they become problems. This will be done by integrating monitoring tools with the helpdesk and the aforementioned automation rules. Foreseeing and preventing IT events is more profitable to the company, technical support, and the workers themselves than fixing issues after they’ve arisen.
8. Behavioural User Profiles
Creation of user profiles based on everyday behaviour (User Behaviour Monitoring) will allow for assigning higher priority to monitoring “problematic” workers and leaving more freedom for people whose network behaviour does not seem as risky. Such analyses provide information on who should undergo additional training on safe computer and Internet use.
9. An Agent in the Fridge?
No 2016 trends discussion can omit the Internet of Things phenomenon. But the challenge facing management and IT departments lies in the inventory and monitoring of successive device types connecting to the Internet at the workplace.
There is still a lot to do in this area, because there are no unified connection standards. However, by setting up the right monitoring for Internet of Things devices, administrators can save time, money, and improve security with intelligent office systems such as AC, heating, or alarm systems.
What else do you see coming down the pipeline in IT management this year? Add your own IT predictions and trends in the comments below!