Healthcare collaboration software helps healthcare teams work together.
Buying collaboration software can be tricky for healthcare firms. They have unique requirements, such as collaborating with patients, physicians, hospital staff, and insurance partners, and want a tool that can help achieve their needs. This article features top-rated collaboration software tools trusted by users in the healthcare industry.
The core features of collaboration tools are:
- Communication management: Communicate with patients, physicians, and staff, and store all communication logs in a centralized location.
- File sharing: Digitally share a wide variety of media files. Assign or revoke access rights to safeguard sensitive healthcare data.
All the products listed in this report include the core features mentioned above.
Besides these core features, collaboration tools also tend to offer certain common features, including:
- Calendar management
- Contact management
- Content management
- Document management
- Mobile access
- Real-time editing
- Task management
For each product, we cover the following:
1. How have users rated the featured products on different aspects?
We analyzed 1,253 reviews across all products to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, and functionality.
2. What do users say about the products?
We’ve included some review excerpts from the trailing year from the reviewers of each of our featured products.
3. How are the products priced?
Pricing models are generally one of the following: flat rate, usage based, per user, or per feature. Also, most of the time, the payment frequency is either one time, per year, or per month.
Note that a product’s price can vary greatly based on the features needed, support or training required, and customization requested. When you find a product that fits your needs, talk to the vendor to figure out what they can offer.
4. Are the products a good fit for your organization?
Some tools are specifically built for enterprises, while others work perfectly for small or midsize companies. Knowing the typical user base of these five products is another differentiating factor to help decide the right fit for your organization. Additionally, reviewers come from various industries. If a large share of reviewers are from one industry, then it is likely that the product is niche and may not work as well for other industries. On the other hand, if reviewers are spread out across industries, then it is likely that the product is a good fit for users of all industries.
$5 per user per month
Examples of the most positive excerpts from reviews about ClickUp:
“I love that it has great value for price. I looked at, at least, 15 PM SaaS Solutions and ClickUp stood out above all of them. Even in a time when they didn’t have most of the features they have today. Mostly I found that PM SaaS Solutions with a similar plan cost at least double, in some cases even 3,5 times what ClickUp costs. With less restrictions, a great community and WEEKLY Updates!”
“ClickUP is one of the most simple project management software that I have used. The setup is very simple and with a video showing how to use this software is just make my life so easier. . I clicked form sprints and backlog to update all my old work and also speed up my testing. . Using clickup makes my life easier and saves a lot of time for backlog work.”
“I was asked why did I switch. More flexibility with views and statuses. Time tracking. Forms. Very good chrome extension with floating quick trigger. Responsive and fast implementing team. Dashboards. Embeddable Google Sheet. Very good Integromat integration. Docs, quick notes. Video recorder builtin (like loom). Better calendar view and Gcal synch.”
$4.50 per user per month
Examples of the most positive excerpts from reviews about Flock:
“We have a completely remote team of about 30 team members. The biggest challenge in running a remote team is integrating communication between people and teams to reduce the distance and increase personal interaction.. . Flock solved that for us in a big way. Adoption was 100% and everyone always has it online. It has really improved team cohesiveness.”
“When compared with the competition, particularly Slack, it is better in many aspects. It is visually more appealing and communication is more transparent. It is also an easy to use tool and a recommendable alternative to Slack.”
“Easy to reach people within our group.. Texting on the app is simple to use.. Easy to sign up for a particular group.”
$6 per user per month
Examples of the most positive excerpts from reviews about Google Workspace:
“1. A clean and intuitive user interface. Pleasing to the eye and to use.. 2. Seamless integration with all google applications and services.. 3. Able to manage emails and files all under onehouse making it very time efficient.. 4. Constant updates keeps it bug free almost all of the time.”
“It’s great to be able to use an email program that I was very familiar with already. I have had a Gmail account since it was introduced and actually did the Beta testing for it. It was a very easy decision to switch over for my business when G Suite was implemented. The experience has been wonderful all around.”
“The collaboration capabilities are second to none. API capabilities in Sheets for example are excellent.. I’ve used Meet to collaborate easily with a third party. U2F advanced security for all users.”
$5 per user per month
Small businesses, enterprise businesses
Examples of the most positive excerpts from reviews about Microsoft 365:
“Office continues its ‘ease of use’ mantra even with the cloud environment. Installation is a breeze with fewer files to be copied. This still is a very basic and common software that is used on almost all Windows PCs. Cannot do my job at home and work without Office. Will continue to use this going forward.”
“My overall experience has been super positive. I really love having it for my business. It’s super easy to setup for my employees. I get the peace of mind they are using the best!”
“Our overall experience has been fantastic. The software has been very easy to use for all users. We are able to communicate better and have a consistent and reliable place to store our documents on the cloud. The customer support we receive through Microsoft is outstanding.”
$6.67 per user per month
Examples of the most positive excerpts from reviews about Microsoft 365:
“Slack is a great way to integrate different services to streamline teamwork. The free version really has all the features I would have wanted. It’s a great way to collaborate when you can’t find time to meet. It’s an easy way to organize and simplify teamwork. It’s a great way to organize even for personal use.”
“The tool is very intuitive, userfriendly and customizable. I like how you can create a theme with your company colors to make it seem more part of your culture. Easy to collaborate with others across different locations. I like how you can reference conversations or comments that took place while you were out or not available. Kind of like catching up on notes from the meeting.”
“Slack is easy to use, it’s modern. You can easily communicate across the teams.. I like the option to have a private channel, private conversation with a group of people. Also, be able to do quick calls using slack. (you can easily use video and share the screen). . You can also, be invited to other environments. If you have clients that use slack they can invite you to their enviorment as well.”
Investing in a new tool can be a challenge if you don’t know what to look for. This article has highlighted key details about each collaboration product; you may also want to consider these key factors before locking down a solution.
1. Does the tool offer customization?
Every business is unique, and so are its requirements. When selecting a tool, be sure to check if it is customizable enough to align with your business needs.
2. What are the deployment options for the tool? Is there a mobile app available as well?
Software solutions are deployed either in the cloud or on premise. Some tools also have a mobile app. Before finalizing any product, assess which deployment option best suits your needs.
3. What kind of security does the tool offer against data leaks and cyberattacks?
Check if the tool has safety measures such as two-factor authentication and standard encryption to safeguard sensitive information from unauthorized access and cyberattacks.
4. Does the tool offer training modules and courses for new users?
An ideal tool should offer resources such as training videos and guides for new users. A knowledge base and an FAQ section are some other resources helpful for new users. Before investing, check if your selected tool provides these features.
To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.
In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.
Choosing collaboration software isn’t easy, but with the right approach, you can identify the solution best suited for your needs. The collaboration tools that we looked at in this article are the most recommended based on verified user reviews. However, if they don’t meet your requirements, you can check out our collaboration software directory to find a product better suited for you.
At Capterra, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
To be considered for this list, products had to:
1. Have at least 20 unique product reviews from users in the healthcare industry, published on Capterra between October 2020-21. We selected the five products with the highest ratings to feature in this article.
2. Meet our collaboration software market definition by offering the following core features: communication tools, file sharing
To determine which size businesses each product is “commonly used by,” we check if at least 20% of reviewers come from a particular business size, and only then classify the product as having customers from that business size.
Review excerpts come from reviews written by verified users of the products in this article; they do not express the views of Capterra. The excerpts are selected by an algorithm that considers factors including, but not limited to, word count and topic coverage. To help readers get a sense of the full range of experiences users have with the products, the algorithm selects the most positive and most negative reviews. New reviews may have been added since the publication of this article, so the reviews data in this piece may not reflect current conditions.