Legal collaboration software helps teams in law firms work on cases together.
Buying collaboration software can be tricky for law firms. They have unique requirements, such as organizing cases by priority and getting legal professionals together to crack cases, and want a tool that can help achieve their needs. This article features top-rated collaboration software tools trusted by users in law firms.
The core features of collaboration tools are:
- Communication management: Communicate with clients as well as your legal team, and store all communication logs in a centralized location.
- File sharing: Digitally share a wide variety of media files. Assign or revoke access rights to safeguard sensitive case data.
All the products listed in this report include the core features mentioned above.
Besides these core features, collaboration tools also tend to offer certain common features, which include:
- Calendar management
- Contact management
- Content management
- Document management
- Mobile access
- Real-time editing
- Task management
For each product, we cover the following:
How have users rated the featured products on different aspects?
We analyzed 398 reviews across all products to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, and functionality.
What do users say about the products?
We’ve included some review excerpts from the trailing year from the reviewers of each of our featured products.
How are the products priced?
Pricing models are generally one of the following: flat rate, usage based, per user, or per feature. Also, most of the time, the payment frequency is either one time, per year, or per month.
Note that a product’s price can vary greatly based on the features needed, support or training required, and customization requested. When you find a product that fits your needs, talk to the vendor to figure out what they can offer.
Are the products a good fit for your organization?
Some tools are specifically built for enterprises, while others work perfectly for small or midsize companies. Knowing the typical user base of these five products is another differentiating factor to help decide the right fit for your organization. Additionally, reviewers come from various industries. If a large share of reviewers are from one industry, then it is likely that the product is niche and may not work as well for other industries. On the other hand, if reviewers are spread out across industries, then it is likely that the product is a good fit for users of all industries.
Examples of the most positive excerpts from reviews about Dropbox Business:
“I like that it integrates easily with my computer. Basically, it looks and appears like another drive on my computer. The mobile app allows me to easily view my files on my phone as well. It is fairly easy to set up and use (I use it on a Mac).”
“Dropbox Business is an excellent file sharing tool great for larger teams or midsized businesses. It is reasonably priced and offers more than just cloud storage. It works reliably and is easy to use on both MAC and PC. Mobile access is also easy. It’s also safe and secure because only connected users have access. Another great feature with Dropbox is that you can send large files with ease.”
“Dropbox is really an efficient tool for file sharing. It’s features are easy to use to files get synced immediately. I’m using it for my business to share files with some of my clients. I like the options for permission on files and using their desktop app its easier to assign permissions to anyone.”
$6 per user per month
Examples of the most positive excerpts from reviews about Google Workspace:
“1. A clean and intuitive user interface. Pleasing to the eye and to use.. 2. Seamless integration with all google applications and services.. 3. Able to manage emails and files all under onehouse making it very time efficient.. 4. Constant updates keeps it bug free almost all of the time.”
“It’s great to be able to use an email program that I was very familiar with already. I have had a Gmail account since it was introduced and actually did the Beta testing for it. It was a very easy decision to switch over for my business when G Suite was implemented. The experience has been wonderful all around.”
“The collaboration capabilities are second to none. API capabilities in Sheets for example are excellent.. I’ve used Meet to collaborate easily with a third party. U2F advanced security for all users.”
Examples of the most positive excerpts from reviews about Microsoft 365:
“Office continues its ‘ease of use’ mantra even with the cloud environment. Installation is a breeze with fewer files to be copied. This still is a very basic and common software that is used on almost all Windows PCs. Cannot do my job at home and work without Office. Will continue to use this going forward.”
“My overall experience has been super positive. I really love having it for my business. It’s super easy to setup for my employees. I get the peace of mind they are using the best!”
“Our overall experience has been fantastic. The software has been very easy to use for all users. We are able to communicate better and have a consistent and reliable place to store our documents on the cloud. The customer support we receive through Microsoft is outstanding.”
Examples of the most positive excerpts from reviews about Microsoft Teams:
“Team serves a lot of useful purposes in regards to team communication. . Realtime team chats.. The ability to organize tasks for your team.. The ability to drag and drop files into your team chat.. The ability to seamlessly have video meetings with people.. Useful notifications on both computer and mobile phone.. Teams has a great mobile app for both iPhone and Android.”
“it is a very flexible solution for day to day meetings.. it saves you the travelling cost and it does not require any expensive hardware to setup.. any device can become an endpoint for meetings and video conferencing.. huge amount of time is saved by reducing the travel to meet.. it provides great quality video and audio with less internet bandwidth required.”
“+ You can write both group messages and private.. + Video conference is working really good.. + Perfect system for storing files and a good sorting system.. + Free software!. +Very fun extra stuff withing the software, everything from memefinder, games ect.. + Very easy to understand and manage.”
$6.67 per user per month
Examples of the most positive excerpts from reviews about Slack:
“Slack is a great way to integrate different services to streamline teamwork. The free version really has all the features I would have wanted. It’s a great way to collaborate when you can’t find time to meet. It’s an easy way to organize and simplify teamwork. It’s a great way to organize even for personal use.”
“The tool is very intuitive, userfriendly and customizable. I like how you can create a theme with your company colors to make it seem more part of your culture. Easy to collaborate with others across different locations. I like how you can reference conversations or comments that took place while you were out or not available. Kind of like catching up on notes from the meeting.”
“Slack is easy to use, it’s modern. You can easily communicate across the teams.. I like the option to have a private channel, private conversation with a group of people. Also, be able to do quick calls using slack. (you can easily use video and share the screen). . You can also, be invited to other environments. If you have clients that use slack they can invite you to their enviorment as well.”
1. Does the tool offer training modules and courses for new users?
An ideal tool should offer resources such as training videos and guides for new users. A knowledge base and an FAQ section are some other resources helpful for new users. Before investing, check if your selected tool provides these features.
2. What are the deployment options for the tool? Is there a mobile app available as well?
Software solutions are deployed either in the cloud or on premise. Some tools also have a mobile app. Before finalizing any product, assess which deployment option best suits your needs.
3. Does the tool offer customization?
Every business is unique, and so are its requirements. When selecting a tool, be sure to check if it is customizable enough to align with your business needs.
4. Is there a way to measure the ROI on the tool?
Assess the reporting feature of your shortlisted tools, and select one that lets you pull up reports on historical performance so you can check whether the tool is actually scaling your business and generating revenue or not.
To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. It’s why we vet and verify all our user reviews and recommend only the tools endorsed by people like you.
In other words, our product recommendations are never bought or sold, or based on the opinion of a single individual—they’re chosen by your peers, reflecting the views and experiences of our independent base of software reviewers.
Choosing collaboration software isn’t easy, but with the right approach, you can identify the solution best suited for your needs. The collaboration tools that we looked at in this article are the most recommended based on verified user reviews. However, if they don’t meet your requirements, you can check out our collaboration software directory to look at more options.
At Capterra, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
To be considered for this list, products had to:
- Have at least 20 unique product reviews from users in the legal industry, published on Capterra between October 2020-21. We selected the five products with the highest ratings to feature in this article.
- Meet our collaboration software market definition by offering the following core features: communication management, file sharing.
To determine which size businesses each product is “commonly used by,” we check if at least 20% of reviewers come from a particular business size, and only then classify the product as having customers from that business size.
Review excerpts come from reviews written by verified users of the products in this article; they do not express the views of Capterra. The excerpts are selected by an algorithm that considers factors including, but not limited to, word count and topic coverage. To help readers get a sense of the full range of experiences users have with the products, the algorithm selects the most positive reviews. New reviews may have been added since the publication of this article, so the reviews data in this piece may not reflect current conditions.