How to Train Your Employees with Social Intranet Software

Share This Article

0 0 0 0 0 0

Capterra Affiliate Linking Policy

Capterra’s blogs aim to be useful to small business software buyers. Capterra participates in vendor affiliate, referral, and pay-per-click programs where available. This means after a content piece is written by our researchers, our affiliate manager converts existing mentions of vendors into affiliate links where possible and adds PPC links where appropriate. When readers click on those links, sometimes we make a small commission and when they make purchases, sometimes we earn an affiliate fee. That said, we do not accept free products or services from vendors in exchange for mentioning them on the site.

No Capterra blogs or blog posts are sponsored by vendors; further, our writers independently choose which vendors to cover and what to write about them. In fact, most of our writers are unaware of Capterra’s affiliate relationships.

If you have any questions about Capterra’s affiliate policy, including our impartiality or how to get your affiliate links on our editorial content, please email

As a tool for facilitating a better environment for employee training, social intranet software simply cannot be beat. This being said, there are a number of things that can be done to ensure you’re getting the most out of your social intranet when attempting to use it as a platform for onboarding or training new employees. It can be immensely powerful, but it requires you and your staff to utilize it to the fullest extent in order to achieve the best results.

Database Laptops Manikins

When using social intranet software as a tool for training new employees, keep the following tips in mind:

Start by Teaching Everyone the Intranet Basics

One of the most important things you can do when training new employees via social intranet software is to teach them how to get the most out of using the Intranet itself. Getting the most out of a company’s social intranet is easy once people get the hang of things, but that’s not to say a bit of initial training isn’t in order.

Try to isolate the aspects of your social intranet that are the most useful for your business, and do whatever you can to provide adequate training at the very beginning of an employee’s hiring process.

Fill Your Knowledge Base with Essential Documentation

As a company’s intranet can also serve as its knowledge base, outfitting it with essential documentation is the first step you can take towards ensuring that your employees can easily access the assets they need at any given moment.

Whatever paper documentation you may have on hand that describes your business’ guidelines and philosophies should be scanned and uploaded (or otherwise reattributed) to your social intranet as soon as you get it off the ground, as this will give every one of your employees the opportunity to access it even when they aren’t in the office. For companies that hire remote employees, the importance of not skipping over this step cannot be overemphasized.

Assign a Leader or Mentor to Each New Hire

Joining a team of individuals that is already cohesive in the first place can be a difficult experience, especially for those who tend towards being shy. In this regard, it’s always helpful to assign someone in a leadership role as a direct contact with each new employee. This way there’s never a question as to who to ask when an employee needs a little extra help.

Those who take on the “big buddy” role don’t necessarily need to be managers, but they should have the experience and knowledge to lead new recruits forward.

Set Clear, Realistic, and Reachable Goals

One of the best ways to ensure that you’re actually making measurable progress when attempting to train new employees via social intranet software is to set clear goals. Defining what your employees should learn over the course of a period of time by perusing your company’s intranet and working in collaboration with colleagues will help to ensure that everyone is on the same page, thus cutting down on the chances that an employee might suffer from a lack of initial training. Always remember that goals such as these need to be articulated early on in order to achieve the best results.

Hold Individual Review Sessions

After a new employee has had sufficient amount of time to learn the ropes of their position and get to know your company’s intranet, it’s essential that you check in with them to see monitor their progress. Holding individual review sessions is the best way to go about this, as it will allow the employee an opportunity to ask whatever questions may be on his or her mind. Some managers find that regular review sessions can be beneficial, but at the very least, you should hold one after an employee has been a part of your staff for a month’s time.

Other Tricks?

When utilized effectively, a social intranet can have a dramatically beneficial impact on an organization’s ability to properly train new employees. Work towards streamlining the process, and you’ll find that a great deal of the headaches associated with onboarding new staff members disappear completely.

Do you have other tips or ideas to add?  Tell us in the comments!

Looking for Training software? Check out Capterra's list of the best Training software solutions.

Share This Article

About the Author

Tim Eisenhauer

Tim Eisenhauer is a co-founder and president of Axero, maker of Communifire, a widely popular social business platform used for implementing social intranets, collaboration spaces, and social knowledge management.


No comments yet. Be the first!

Comment on this article:

Your privacy is important to us. Check out our Privacy Policy.